Customer Service Microsoft Office
Resume:
Victor Emmanuel Fajardo III
* ******* ******, ******, *** Hampshire 03060
Phone: 603-***-**** Email: ***********@*****.***
EXPERIENCE
NH DEPARTMENT OF HEALTH AND HUMAN SERVICES, Nashua, NH
Family Services Associate, August 2016-Present
Review program applications for completion and accuracy, and update inaccurate or missing information in the automated eligibility system.
Perform eligibility determination assistance activities including: answering phones, routing callers, and taking messages.
Maintain lobby area and bulletin boards in a neat and orderly fashion, including stocking and maintaining brochures and informational materials. Stocks interview rooms with forms, brochures, and printer paper.
YMCA OF GREATER NASHUA, Nashua, NH
Welcome Center Representative, March 2013-Present
Scan members’ cards and greet incoming members in a pleasant manner, monitor and control access to the facility.
Answer and return phone calls to promptly in a courteous, respectful and friendly manner to current, new, and prospective members.
Perform various clerical tasks such as typing, copying, filing, billing, phone calls, mailings, stuffing packets, other tasks to be determined by Welcome Center Director.
LAWRENCE COMMUNITY CONNECTIONS, Lawrence, MA
Community Outreach Organizer, June 2012–December 2012
Planned, coordinated, managed, and participated in citizen and organization outreach programs.
Participated in meetings for the identification and solving of problems and issues.
Interacted with neighborhoods and community organizations
ENTERPRISE RENT-A-CAR, Nashua, NH
Service Agent, January 2011–June 2012
Met and greeted customers in a friendly and timely manner.
Provided a high level of customer service by assisting customers and assessing their rental needs in person.
Assisted in assessing the condition of the rental upon return.
EDUCATION
COLLEGE FOR AMERICA AT SOUTHERN NEW HAMPSHIRE UNIVERSITY, Hooksett, NH
Associate of Arts Degree, General Studies with a Concentration in Business, Expected 2019
SKILLS AND CERTIFICATIONS
Spanish (fluent)
Microsoft Office Suite (Microsoft, PowerPoint, Excel)
Community Outreach
Public Speaking
Customer Service
Interpersonal Skills
CPR and First Aid, American Red Cross
AWARDS
YMCA MVP (Member recognized award)
Victor Emmanuel Fajardo III
5 Kinsley Street, Nashua, New Hampshire 03060
Phone: 603-***-**** Email: ***********@*****.***
REFERENCES
Michael LaChance
Chief Executive Officer, YMCA of Greater Nashua
*********@******.***
Joshua Schupack
Sports & Teen Director/Camp Spaulding Director, YMCA of Greater Nashua
*********@******.***
Milagro Grullon
Supervisor, Lawrence Community Connections
*************@*****.***
Sarah Thomas
Welcome Center Director, YMCA of Greater Nashua
*******@******.***
Contact this candidate