Joyce Padela, MS, PMP, PSM

Columbia, Maryland ***45

www.linkedin.com/in/joycepadelamscispmp

Mobile: 423-***-**** Email: ac00b1@r.postjobfree.com

PROFESSIONAL SUMMARY

Technical Professional offering a proven record of taking over troubled projects, developing new launch plans, managing costs and budgets and executing to successful cost-effective solutions.

Builds and retains high performance teams by hiring, developing and motivating skilled professionals.

Excels at boosting performance and productivity by establishing realistic goals and enforcing deadlines.

Offers outstanding presentation, communication and cross-cultural cross-functional team management skills.

Inactive PUBLIC TRUST Clearance

SKILLS HIGHLIGHTS

PMP Certified, Professional Scrum Master (PSM) Certified

Project Management, PMBOK, Waterfall, Agile Scrum, SDLC, ITIL, PM and PPM Tools

Leadership and communication skills

Strategic planning and use of information

Budgeting and forecasting expertise

Self-motivated, technical problem solving expertise

Data Warehouse, BI, Analytics and Reporting

Relationship and consensus building

Applications Development and IT Privacy and Security expertise in accordance with HIPAA, FISMA, NIST and DoD standards

Cloud architecture and migration strategy

Tools: MS Project /Server, JIRA, Clear Case, Clear Quest, SharePoint, Clarity, Visual Studio, MS Visio

Analytic BI Tools: MS SSRS, SQL Server Management Studio Tools, Tableau, Cold Fusion, Cognos, Oracle Tools, Query Analyzer, MS Excel, Crystal Reports, Component One

Languages: SQL, T-SQL, R, HL7, XML, Cold Fusion CFML, JavaScript, HTML, DHTML, VBA, C++, Java

Suites: MS Office, Epic, OnBase, UltiPro HRIS, Deltek Cost Point

Databases: SQL Server 2014, DB2, Teradata, MS Access, Oracle, BRS

Healthcare claims, benefits, electronic medical records, data integration, electronic medical records content management, image (FileNet, Epic / OnBase) configuration and integration / implementation.

ACCOMPLISHMENTS / ASSOCIATIONS

Data Science Maryland Group

Cloud / DevOps Maryland

The Ethical Hackers Club

PMI National and Baltimore Chapters

Presentation “Analytic Trends: Big Data Part II”, HCA PMO, Anthem, November 2016.

Presentation “Cyber-Security Strategy Planning Crisis Rapid Response”, HCA Analytics Department, Anthem, June 2016, Policy and Planning Strategy Recommendations to Senior Leadership (after highly publicized Cyber-Attack).

Recipient of the HCA Department’s Excellence in Analytics Award in 2016.

Led Risk Adjustment project that had an investment of $500K and returned $3M in the first year of release.

Recipient of the Company’s Lundy R & D Award in 2009.

EDUCATION

Master of Science, Computer Information Systems, Florida Institute of Technology, Melbourne, Florida Graduated with honors

Bachelor of Arts, Political Science / International Relations, Baylor University, Waco, Texas Graduated with honors

Data Science Certificate (in progress), Coursera, Johns Hopkins University

PROFESSIONAL EXPERIENCE

Data Concepts at Magellan Health Care 12/2016 – Present

Sr. Technical Project Manager (contractor consultant)

Manage several enterprise-wide, high-profile technical projects using Agile Scrum and JIRA to assign tasks, track progress, effort and hours, and collect metrics to report to Senior Executives. I took on the troubled Authorizations Errors and Behavioral Health Clinical Data Integration projects, where I assessed the current problems, communications break-down, and identified the underlying causes and addressed them directly to lead to the projects’ turned around.

One project in particular had significant customer abrasion issues. I came into the project, baselined the current schedule and requirements, met with numerous individuals, including the external customer, documented the solution and presented the changes required to both Executive Leadership and the customer and met regularly to re-gain the confidence and trust that had broken down. I oversaw the joint end-to-end testing partnership with the customer providers, clinical staff leads, joint technical teams and executive leadership at both organizations.

Lead the database and application changes in the behavioral health oversight, treatment review and software implementation processes and testing for a Joint Clinical Effort between my organization and the customer. Set up MyEvolv application demos and reviews, direct and implement changes to SQL Server 2008 code. Use the front-end application tools and 2014 Management Studio SQL tools to query tables, examine field and code changes and analyze user-defined functions to ensure the values are populating and fields are mapped correctly and each step is thoroughly documented throughout the process.

Create and implement the three-point estimation tool to help estimate hours and forecast the financial and resource allocations at the beginning and throughout the projects. Create and monitor the budget, forecast and actuals through each monthly reporting cycle to report to leadership. Lead the forecasting efforts in conjunction with the Enterprise Project Management Office to change the financial oversight of project at the Enterprise.

Use project management and software development best practices to drive the projects from requirements through implementation ensuring quality throughout. Quickly understand deep clinical data assessment scoring and practices to drive the test cases, nuances, progress and quality assurance which led to meeting and exceeding customer expectations.

Ensure that all tasks and activities from multiple individuals and teams are coordinated, each member is held accountable and the projects are moving forward through all tiers and interfaces between systems and in multiple environments using various tools to capture metrics to report to internal Executive Leadership and the customer.

Anthem, Inc. 03/2014 – 12/2016

Technical Project Manager

Managed company strategic high-profile technical analytics projects including the troubled Data Analytics Restated Financial Reporting (RFR) Cubes and Reporting Project supporting the Cost of Care stakeholders. Managed a budget of $4.4M and 22 inter-department, cross-functional technical team members over multiple years. Received the Excellence in Analytics Award May 2016 for this project.

Researched and trained in R programming, data visualization (using Tableau and R), Big Data Analytics, Cloud computing and Machine Learning with Python.

Worked strategically with program and project managers to integrate project work streams. Examined cost and performance efficiency improvements via Massive Parallel Processing using Teradata and Cloud hybrid environment.

Expert in relationship building with customers, team members and stakeholders. Created strategic alliances with leadership and cross-functional managers to collaborate on project deliverables.

Clearly articulated deliverables and enforced deadlines with the Project Team leading them through intense schedule constraints and adapting to changing priorities.

Developed slideshows and other media to present project progress to the executive team. Developed and implemented financial measurements and metrics to manage budget and support stakeholder decision-making.

Drove project tasks, led JAD sessions, negotiated, allocated and managed resources, monitored critical paths, interdependencies and risks.

Managed virtual / offshore teams throughout the full SDLC.

Johns Hopkins Hospital, Baltimore, MD 08/2012 – 08/2013

Sr. Technical Project Manager

•Managed, planned and led a 10-member project team to implement OnBase. Monitored the interdependent milestones and performed testing for the Enterprise implementation of Epic.

•Developed and executed strategic plans to drive required tasks, resource allocations and monitor critical paths. Held multiple parties accountable for meeting deliverables, tracking requests and delivering quality reports, software and web pages.

•Developed cross-functional team relationships between departments to drive project deliverables using project management best practices.

Aligned Development Strategies, Washington, DC / Baltimore, MD 05/2012 – 08/2012

Sr. Technical Project Manager (Contractor)

•Managed program and projects for Security Training for the CMS ISSO office.

•Drove Project and Program Management tasks, CMMI compliance and Quality Assurance for the Information Technology Security and Privacy Computer Based Training application.

•Performed security controls assessment (NIST 800-53) and created remediation plans and documentation as part of the Certification and Accreditation audit performed by MITRE, for the “Authorization to Operate” certification and for the CMMI Level 3 audit.

•Researched and recommended best practices for the Security Development Life Cycle (SDL) processes.

Systems Integration and Development, Rockville, MD 08/2011 – 05/2012

Sr. Project Manager at OWCP – Energy Program, Dept. of Labor, Washington, DC (Contractor)

•Created alliances and promoted cooperation between technical staff and the federal client in the fast-paced, quality-critical environment using Agile Kanban. Adapted to ever-changing priorities and led team through difficult deadlines and high volume workloads to accommodate U.S. Senate, U.S. Congress, DOL and public reporting requests.

•Reconciled reported hours for the contract using Deltek Cost Point. Conducted performance reviews, disciplinary action, hiring and team-building events for the highly skilled, 16-member, cross-functional team. Improved the change management process to help team improve quality and consistency.

•Engaged and defused confrontational situations amongst parties, led disciplinary action, hired and laid off according to business requirements.

Zolon Tech Solutions, Washington, DC 07/2010 - 08/2011

Sr. Technical Project Manager, CareFirst BlueCross BlueShield (Contractor)

•Drove technical project delivery for TIBCO web services projects. Analyzed the common gateway interface and TIBCO to develop new services and WSDL files to meet requirements. Drove compliance to security standards. Diagrammed and documented current and future states of the Service Bus architecture to drive the technical delivery requirements.

•Managed and developed the schedule, budget and Requirements Traceability Matrix to drive the project from requirements gathering to user acceptance, enforcing deliverable deadlines.

•Performed Risk Management and ensured EVM statistics were accurately reported to upper management. Created SharePoint sites to facilitate collaboration across the multi-functional project team.

BlueCross BlueShield of Tennessee, Chattanooga, TN 02/2007 - 07/2010

Technical Project Manager/Systems Analyst

•Managed technical projects through the full SDLC using best practice, project methodologies for the Risk Adjustment Management System (RAMS), Select Community, VSHP Outreach and other high profile strategic initiatives from initiation to implementation and closure.

•Drove the RAMS project team with the Medical Analytics statisticians to implement the CMS hierarchical category (HCC) model for risk adjustment. The team created a predictive model using SAS and applied it against the medical and pharmacy claims to create a data set to download to SQL Server with a .Net front-end workflow to generate additional unclaimed revenue of $3M the first year. Received the Lundy Award in R & D Innovation for the project.

•Built high performance teams by hiring, coaching and motivating technical professionals. Performed vendor management tasks, managed contracts and developed SOWs. Developed Business Intelligence SSRS reports and stored procedures to support data-driven analytical business decisions.

King and Spalding LLC, Atlanta, GA 12/2004 - 02/2007

Sr. Applications Developer / Project Lead

Implemented public key / private key encryption (PGP) to interface with the State of Georgia (reporting compliance with state laws), and with insurance companies (terminate or initiate insurance membership information).

Monitor database performance, analyze and apply indexing strategies to maximize performance.

Created statements of work for initiation of several projects (LegalKey upgrade, Sydney Library system, UltiPro HRIS, TutorPro training software).

Guided vendors on business and project objectives and acted as project lead through testing and implementation of the software using CMMI waterfall or ITIL principles.

Tweaked registry settings to account for niche software incompatibilities (poor design and lack of software architectural oversight).

Created SMS packages, Citrix loads and Technical Support Plans as part of the releases.

Remotely log into users' desktop to assist with application error support

Engineering Development Contract, ASRC Aerospace / Dynacs 02/1997 – 12/2004

Kennedy Space Center, FL

Systems Analyst / Project Lead, Finance and HR

Identify and collaborate with stakeholders and project teams to gather requirements, architect and design functionality to populate and automate the Form 533M Contractor Financial Reporting to NASA.

Gather requirements and create project and program reports to manage hours and costs for the Engineering and Development program task orders according to the Finance Manager’s specifications and Engineering Program Managers’ input to effectively manage their programs.

Iteratively create the reports using XP methods to develop Cold Fusion web reports from a SQL Server 2000 database.

Analyze existing project-level application architectures, detect critical deficiencies, and recommend solutions for improvement at various levels in project management and financial reporting.

Plan, monitor and track progress as per the MS Project plan, provide status and performance reporting on progress made.

ISO 9000 compliance, contract, regulation and policy review and implementation, grant proposal and contract review and compliance.

OTHER RELEVANT IT WORK EXPERIENCE

CSC Logic, Inc. 06/1996 – 12/1996

Database Reporting Analyst – Data Warehouse Developer

Baker & Botts, LLP 08/1988 – 06/1996

IT Litigation Support – Database Administrator (started as Paralegal)

Additional Training:

Data Science courses for Certification, 2016 to current

OnBase Administration 2013

Cognos Impromptu, Cognos Analysis Services

MS SSRS 2005 Reporting

MS SQL: Administering a MS SQL Server 2000 Database 2005

MS SQL: Programming a MS SQL Server 2000 Database 2005

MS SQL: Populating a Data Warehouse with Microsoft SQL Server 2000

Data Transformation Services 2005

Ultimate Software HRIS database training 2005

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