Customer Service Administrative Assistant
Resume:
Tashunda Chatman
Memphis, Tennessee 38128
Objective:
Seeking a challenging career where a unique blend of Administration/Operational Management Sales, Customer Service, and Accounting talents can be effectively utilized by a company offering long term professional growth, in recognition, dedication, drive and superior performance.
Education:
Germantown High School- Diploma, May 1991
State Technical Institute- Business Management 1995-1998
Southwest Tennessee Community College- Early Childhood Education 1993-1995 Associates Degree
University Of Phoenix Business Management/ Administration August 2014- Present
Qualifications:
Check N Go August 7, 2014- Present
Store Manager
Manage the entire product line life cycle from strategic planning to tactical activities
Create and deliver on short and long term products aligned to business goals
Understand the competitive landscape within the product areas of focus
Gather product requirements for current and future products, by conducting market search, competitive analysis, and working with customers
Write functional specifications, and work with a dedicated technical, operational, and supporting teams to deliver features and solutions that address business and customers’ needs
Develop business cases to evaluate the financial opportunity
Recruits staff for organization/ Assist with promoting within
Understand strategic and competitive position and deliver products that are recognized as the best in the industry
Define and analyze metrics that ensure the success of products
Prioritize bugs and ensure they are resolved in a timely manner
Tennessee Child Support June 2010- August 2014
Lead Supervisor
Establish orders for families that have applied for services within the state guidelines
Ensure that parent’s own up to their responsibly of providing care to their children
Customer service support, assist parents during tense situations, by accurately answering questions related to their case
Adequately know and understand the state, local and federal laws regarding family, criminal and employment laws.
Assist with recruiting staff to assist with case management
Assist staff with any questions or concerns about cases
Ensure that the Department meets their targeted goals
Assist with making changes to the unit that will best meet needs of our clients
Identify cases needing a support order by reviewing cases documentation,completing legal forms, gathering income information, and performing support calculation to establish support orders;
Request, review and evaluate paternity affidavits for accuracy and information necessary legal and/or administrative documents for review and approval by state attorneys, completing court ordered discovery, subpoenas and motions
Audit cases by requesting information, completing an accounting, applying complex rules, laws, and providing a report of audit results; Review cases with Agents,
Attorneys, States, and Customers. Read and interpret Court Order, and Modifications Order.
Interact with Child Support offices throughout the United States to ensure appropriate actions under the Uniform Interstate Family Support Act are taken in accordance with State and Federal time frames.
Prepare petition, other necessary legal orders and/or administrative documents for review and approval by State Attorneys.
Regional Adjustment Bureau August 2006-July 2010
Collections Manager
Demonstrate dynamic communication and relationship
Negotiating on relative terms effectively for the need of clients and their accounts
Conducting through evaluation of accounts
General typing/office skills
West Tennessee Family Solutions Feb 2003- June 2006
Administrative Assistant
Schedule and maintain calendar, appointments, meeting, travel itineraries, and coordinates related arrangements; prepares and distributes minutes
Maintain files and records subject to audit and within compliance with the company, legal and/or regulatory requirements; assist in preparation and control records, statistics, and reports regarding operation, personnel changes, etc. Assist in budget preparation and control
Recommend new approaches, policies and procedures to support continual improvements in efficiency or department services
Provide clerical/administrative support to functional areas of Human Resources, such as recruitment and staffing, personnel records, employee and labor relations, compensation benefits, training, and equal opportunity/affirmative action
Screen telephone calls and visitors ensuring that the company is in compliance with the PCI Compliance Policy, resolve routine and some complex issues.
Perform advance, diversified and confidential administrative duties requiring broad and comprehensive experience, skill and knowledge of organization policies and practices for upper management
Mid- South Area Residential Services
Human Resource/Administrative Assistant July 2001- Feb 2005
Prepare reports on accounts payable activities and other general ledger transactions
Act as backup cash vault for cash reconciliation
Recruit staff for business needs to assist with home healthcare
Schedule and maintain calendar, appointments, meeting, travel itineraries, and coordinates related arrangements; prepares and distributes minutes
Maintain files and records subject to audit and within compliance with the company, legal and/or regulatory requirements; assist in preparation and control records, statistics, and reports regarding operation, personnel changes, etc. Assist in budget preparation and control
Recommend new approaches, policies and procedures to support continual improvements in efficiency or department services
Provide clerical/administrative support to functional areas of Human Resources, such as recruitment and staffing, personnel records, employee and labor relations, compensation benefits, training, and equal opportunity/affirmative action.
Sunrise Community Healthcare -1999-2002
Medical Billing Clerk
Collects delinquent accounts by establishing payment arrangements with patients; monitoring payments; following up with patients when payment lapses occur.
Utilizes collection agencies and small claims court to collect accounts by evaluating and selecting collection agencies; determining appropriateness of pursuing legal remedies; testifying for the hospital in court cases.
Maintains medicare bad-debt cost report by tracking billings; monitoring collections; compiling information.
Initiates claims against estates by monitoring deaths and unpaid accounts; informing legal department to act on probate and estate issues; following-up with clerk of court.
Maintains work operations by following policies and procedures; reporting compliance issues.
Serves and protects the facility by adhering to professional standards, facility policies and procedures, federal, state, and local requirements, and j standards.
Enhances billing department and hospital reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
REFERENCES AVAILABLE UPON REQUEST
TASHUNDA S.CHATMAN
4785 HUNTERS GLEN COVE
MEMPHIS, TN. 38128
In the interest of seeking employment opportunities with your organization, I am enclosing my resume for your personal consideration detailing education, experience, and abilities. The combination of my experience and strong motivation qualifies me as a valuable asset to your establishment.
I am initiative, enthusiastic, and fast learner. I am a responsible person and easy to get along with. I am sure that any employer would like these qualities which are my strengths. My various management, recruitment, customer service, and training experience, along with my extensive educational background, make me an ideal candidate for the position as Staffing Recruiter/Receptionist.
Much of my previous work experience has been in customer service, tools, and techniques, I have learned from this industry apply directly to the skills that are needed to facilitate, meet goals/metrics, manage groups, developing rapport, assist with problem solving and train groups or members of the industry.
I would appreciate the opportunity to speak with you in person to discuss your plans for development, how I may contribute to fulfillment of your company. If you need any additional information please feel free to contact me at 901-***-****.
Contact this candidate