**** ********* ****

Montgomery, AL *****

Phone #1: 334-***-****

Phone #2: 334-***-****

Fax #: 334-***-****

Carlos Avery E-mail: ac00a0@r.postjobfree.com

Objective

Professional growth utilizing my business to business sales, management, and instructional training experience to achieve the core values of a company.

Education

1980 – 1984 Troy State University Montgomery, AL

B.S. Degree Criminal Investigations

1984 – 1985 Troy State University Montgomery, AL

Criminal Justice Administration

1982 – 1982 Maxwell Air Force University Montgomery, AL

Academic Instructor Training

(Instructional System Design Module)

EEOC Investigator

Professional

Experience

01/20/2014- Present Central Alabama Veterans Health Care System Montgomery, AL Supply Technician

Perform duties at both East and West Campuses to include Community Based Outreach Clinics in the Material Management Section of Logistics Management Services.

Responsible for preparing computerized equipment and data base for full operation.

Monitor and control applications during inventory systems processing.

Initiate prompt action in response to computerized program codes, instructions, and scheduled or unscheduled equipment malfunctions.

Code each stocked item in the on-medical GIP (Material Distribution Center MDC) using the numbering system designed for the computer GIP format.

Performed continuous, strict surveillance on each line item to ensure appropriate products are available for consumer.

Check receipts for accuracy, and computerized filing.

Utilizing government issued credit card to purchase orders for needed supplies and inventories.

Perform highest level of customer service courtesy by showing respect while delivering, issuing, answering phone or other clerical duties in a timely manner.

Maintain various logbooks, data entry, submitting memos, conducting inventory, and updating inventory sheets.

Responsible for computerized medical supply cabinets (I.T. operations) for geographical locations assigned for patient medical needs.

Perform narcotics inspections and counting of pharmaceutical drugs in hospital assigned areas.

11/6/2011- 01/17/2014 Central Alabama Veterans Health Care System Tuskegee, AL Program Support Assistant

Direct the operation of the domiciliary living units by providing direct patient care and administrative support to the MH-RRTP Programs.

Ensures patient compliance with health, safety, and sanitation directives as they pertain to living quarters, treatment areas.

Modifies and directs patient’s behavior and assists in therapeutic rehabilitation programs as a member of a treatment team.

Prepares forms for patient activities such as referrals, consultation clearances, and discharges appointments, post discharge follow-up, spreadsheets and data trending in conjunction with Performance Improvement.

Monitors patients’ progress toward the objectives of the treatment plan that requires knowledge of the patient’s needs, his/her treatment plan, and progress being made by the patient.

Reviews admission screening information on new admission and becomes familiar with patient history, diagnoses, psychosocial status and any special precautions.

Provides assistance in management of and crisis and/or with unruly or severely disturbed patients; suggesting corrective disciplinary actions as indicated.

Promotes harmonious working relationships among patients, staff, and the public.

Intervenes when problems regarding patient activity occur, advising clinical staff of necessary administrative actions such as Unauthorized Absences, ASIH, VERA, projected placement lists, and administrative functions related to admissions and discharges.

Observes, evaluates and coordinates administrative activities with other elements of the facility and the domiciliary programs.

Knowledge of Department of Veterans Affairs rules, regulations, policies and procedures and governing medical record and travel.

Communicate courteously, clearly, and concisely, both orally and in writing.

Knowledge of DHCP computer menus relating to processing data for veterans and administrative functions of the service.

Ability to communicate effectively with individuals who are under the influence of alcohol and/or other drugs who have severe psychiatric problems.

Knowledge and ability to conduct non-clinical patient related groups to enhance residential operations.

Knowledge of Excel, Windows, and other computerized functions to promote the efficient operations of the residential programs.

12/09 – 11/3/2011 Tuscaloosa VA Medical Center/Selma Outpatient Clinic Selma, AL

Patient Services Assistants

Perform all functions related to scheduling veteran’s appointments,

Verify and scan insurance information into electronic card scanner.

Determine eligibility for all Health Benefits.

Complete various audits, reviews, patient surveys and reports.

Schedule clinics and emergency hospital admissions.

Perform Veterans enrollment and validation for VA Benefits.

Perform HINQ Requests and MEANS Reports.

Edit and assign schedule clinics.

Work with HAS (Health Administration Systems): Encounters, IEEM (Incomplete Encounter Management).

Receive MUMPS (Massachusetts General Hospital Multi-Programming System) for unassigned/co-signed clinical notes assignment, (determined action required to fix encounters in CPRS).

Work as a team member with PACT in clinical management.

Attend administrative meetings, perform administrative duties.

3/08 – 12/08 MARKETSTAR / WHIRLPOOL CORPORATION Montgomery, AL

Sales Representative

Managed territory for market penetration and business development.

Served as a consultant to trade customers to improve profits through increased product knowledge and sales volume.

Trained sales associates by communicating product competitive insights to improve their knowledge and skills.

Analyzed computerized software data to identify trends and create actionable solutions.

Used analytical methods to develop business plans and marketing research data.

Executed effective sales promotional events in geographical retail territories.

Built and maintained essential relationships with retail trade partners.

Provided escalating customer trade support for business interactive transactions.

1988 – 2008 FIBER-CARE INC., RESTORATIVE SERVICES Montgomery, AL

President, Owner

Responsible for operational management and business to business development.

Provided environmental services to clean, sanitize and preserve interior contents of residential and/or commercial properties.

Contractor for claim losses of numerous insurance companies such as:

Alfa, Auto Owners, Allstate, Safeco, State Farm, Cotton States, Nationwide, USSA, Farmers, Starke Agency, and Paul Davis Systems.

Contractor for claim losses of City of Montgomery, Alabama, Water Works Sewer and Sanitation Board

Contractor for claim losses of nursing homes, hospitals, long term retirement and assisted living homes, daycare (adult and child), according to OSHA standards 1901.1030(b) and OPIM compliance.

Contractor for claim losses of schools, institutions, restaurants, and other facilities.

Trained and dispatched emergency response teams to extract water from residential and/or commercial properties after catastrophes such as flooding, wind, fire, smoke, water damage, sewage backup, hazardous material spills, toxic mold and air quality control.

Removed malodor odors using chemical agents, standard ozone methods, air scrubbles and dehumidification and other restorative equipment.

Inspected buildings for health and safety standards for sick building syndrome.

Trained personnel on environmental cleaning sewage backup in compliance with OSHA 29CFR-1910.120 and 1926.65.

Served as safety officer and consultant and performed compliant training for employees.

Trained and aided technicians to clean, sell and install carpet, tile, hardwood, oriental rugs and vinyl flooring according to industry standards.

Trained employees on compliance requirements regulations and standards.

Consultant for market development, OSHA cleaning standards, bio-safety, personal protection equipment, collected air, water and mold samples, personal hygiene, sanitation, hazardous material and hazardous communication procedures.

Provided employee training development for workplace safety risk management and environmental safety.

Provided training material safety data sheets, toxic chemicals, volatile organic compounds (VOCs), packing, storage.

Indoor environmental quality standards for the National Institute for Occupational Safety and Health.

1983 – 1986 ALABAMA DEPARTMENT OF CORRECTIONS Montgomery, AL

Training Instructor Supervisor I

Performed instructional course development and courses using instructional system development module designs.

Administered test constructions for learning behaviors.

Researched laws, codes, rules and directives for administrative procedures.

Maintained proper documentation and file storage of training records.

Performed formal and informal lectures in classrooms, community, civic groups and other governmental facilities.

Instructed qualified Law Enforcement Personnel rules and regulations and the use of deadly force and firearms training under Alabama Laws and The National Rifle Association Certification.

Maintained strict supervision and control of weapons and ammunition from check out to return to Investigation and Inspections Unit.

Prepared lesson plans, created training aids for each area of instruction (i.e. incident and report writing, communication skills, employee - inmate grievance procedures, courtroom administration/demeanor, investigative techniques, crime scene - evidence gathering/interview processing, use of force, management - supervisor skills, administrative rules and regulations), for all security personnel, support personnel, and local county state government officials in Supervisor Training..

Taught qualified Law Enforcement Personnel the use of specialized weapons and defensive tactics.

Inventoried fire arms by serial number, and ammunition stored with the Investigation and Inspections Unit, and transported weapons and ammunition as needed for firing range.

Traveled to assigned areas to train personnel and inspect and maintain training records at work release centers.

Operated Surveillance/Audio-Video taping, editing for covert assignments and production and studio and field filming,.

Team member and leader for Prison Emergency Team (Riot Arrest Team) for Emergency Situations.

1976 – 1983 ALABAMA DEPARTMENT OF CORRECTIONS Montgomery, AL

Correctional Counselor/Officer

Performed correctional officer’s duties according to state laws and administrative procedures.

Performed security functions in segregation and other security areas working with multi-custody class inmates.

Performed investigative and disciplinary incident report writing procedures.

Patrol institution grounds for security risk breaches and containment.

Transfer agent – Transported inmates in state vehicle or other necessary means of transportation from June 1980 through 1984 throughout the United States.

Segregation Supervisor – Performed duties assisting shift commander.

Professional

Training

Member of American Society for Healthcare and Environmental Services.

Member of National Institute for Occupational Safety and Health.

Authorized 3M Scotchgard service representative 1/89.

Authorized representative of a national corporation, Bane-Clene Way 11/88.

Certified Instructor American Red Cross - Cardiopulmonary Resuscitation Course and First Aid Treatment 12/86.

Certified Instructor Certificate - Chemical Agent 11/86.

Specialized Training - Law Librarianship and legal research 10/86.

Specialized Instructor Certificate for Peace Officers Standards and Training Commission.

Academic School Instructor - Air University, United States Air Force 10/82

Received 16 hours of training and tactical operations per month on Riot Arrest team. Training included Defensive tactics, special weapons and tactics, riot control, shakedowns, fire evacuation plans, hostage negotiations, special equipment, and training of other correctional officers. 11/78-10/84.

Attended Advanced Training – Alabama Department of Corrections 8/82, 83, and 84.

“Special Weapons and Tactics” - Alabama Criminal Justice Training Center 2/82.

“Man Tracking School” – Alabama Criminal Justice Training Center 3/82.

“Riot Arrest Team – Advanced” - Alabama Criminal Justice Training Center – Alabama Department of Corrections 10/81.

“Advanced Training for Correctional Officers”. Completion of 30 hours 10/81.

“Tactical Operations Course” - Alabama Advance Criminal Justice Academy, Montgomery, AL 9/80.

“Certificate of Achievement – Completion of Tactical Operations”. 40 hours special weapons and tactics, and 40 hours riot control 12/79.

“Riot control training Course (S.W.A.T)” - Alabama Advance Criminal Justice Academy, Montgomery, AL 12/79.

Completion of “Minimum Standard Training for Alabama Peace Officers”. University of Alabama Law Enforcement Academy 8/78.

Computer

Knowledge

Efficient in diagnostics of basic computer operations.

Microsoft Windows XP, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Quick Books, Best 7 Estimating Software, Blue Book, Microsoft Partner Dynamics, People Soft, Sure Trak and Microsoft Small Business Office.

Organizations

Member of Alabama Peace Officers Association from 5/79-10/86.

Alabama State Employment Association 5/79-10/86.

American Corrections Association 5/79-12/86.

Fraternal Order of Police (Draper Lodge) No. 55/Alabama Department of Corrections Association 5/79-12/86.

National Rifle Association/Certified Firearms Instructor 5/79-12/88.

Accreditations

Licensed “Blue-Book” Insurance Adjuster Software 11/90-Present.

Bane-Clene Way School Institute 11/88-Present.

City of Montgomery Business license incorporated under the State of Alabama 11/88-Present.

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