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Customer Service Administrative Assistant

Location:
Hoschton, GA, 30548
Posted:
June 27, 2017

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Resume:

Shelby

Hughes

*** **** ****

Adel, Georgia

229-***-****

ac009y@r.postjobfree.com

WORK EXPERIENCE

NOEL/HUGHES AND ASSOCIATES, Adel, GA

Customer Service Representative/ Jun 2014 Dec 2017 Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Determine charges for services requested, collect deposits or payments, or arrange for billing.

Refer unresolved customer grievances to designated departments for further investigation.

Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

Determine charges for services requested, collect deposits or payments, or arrange for billing.

Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations. Transmit information or documents to customers, using computer, mail, or facsimile machine.

Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents. File and maintain records.

Receive payment and record receipts for services.

ADEL COOK COUNTY CHAMBER OF COMMERCE, Ade, GA

Administrative Assistant Jan 2017 Present

Prepare invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database, or presentation software.

Answer phone calls and direct calls to appropriate parties or take messages.

Attend meetings to record minutes.

Greet visitors and determine whether they should be given access to specific individuals.

Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.

Perform general office duties, such as ordering supplies, maintaining records management database systems, and performing basic bookkeeping work.

File and retrieve corporate documents, records, and reports. Open, sort, and distribute incoming correspondence, including faxes and email.

Prepare responses to correspondence containing routine inquiries. Prepare agendas and make arrangements, such as coordinating catering for luncheons, for committee, board, and other meetings. Provide clerical support to other departments.

Manage and maintain executives' schedules.

Compile, transcribe, and distribute minutes of meetings. EDUCATION

FITZGERALD HIGH SCHOOL, Fitzgerald, GA

High School Diploma, May 2015

Honor Student

3.8 GPA

Multiple extracurricular activities

I was in multiple clubs and organizations that included heavy involvement in the community

Advanced placement and honors classes throughout all of high school Dual enrollment classes through ABAC

ADDITIONAL SKILLS

I am a very goal oriented person, determined, and driven I work very well with people

Up to date with regular computer programs needed in the office Work well in an office environment



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