Marilyn Towery

Lawndale, NC ***** • ac009r@r.postjobfree.com • 704-***-****

Administrative Assistant

Energetic and adaptable administrative professional with 10+ years experience providing office management and exemplary customer service.

Key Qualifications

Highly adept at supporting all operational activities of fast-paced office environment including reception, answering phones, data entry, office maintenance.

Effective verbal and written communication skills; demonstrate excellent customer service and professionalism in interactions with clients and colleagues.

Technical proficiencies include Microsoft Office Suite, DTP, Print Shop, CAD, Quick Book, Visual Basic, Linux, Oracle, Great Plains, Advantage, Baan LN, High 5, and Hawk.

Professional Experience

Curtiss-Wright – Shelby, NC

Administrative Assistant, 2012 to Present

Recognized for superior multitasking and organizational abilities in multifaceted position at high-volume manufacturing firm.

Selected Contributions:

Demonstrate exemplary customer service managing switch board, welcoming and screening visitors, handling incoming and outgoing mail.

Show initiative in supporting all day to day operations including tracking employee hours, maintaining office supply inventory, data entry, filing, and faxing.

Excellent interpersonal skills communicating with clients and co-workers and handling confidential information.

Personnel Services Unlimited – Shelby, NC

Administrative Assistant, 2011 to 2012

Provided essential administrative support at several assignments including Hurst Jaws of Life and Transportation Administration of Cleveland County.

Displayed effective communication skills directing calls averaging 300/day.

Exhibited professionalism scanning confidential material, verifying employment, and performing reference checks.

Created efficiencies by redesigning filing systems to become more functional.

Cleveland County Schools – Shelby, NC

Substitute Teacher, 2009 - 2010

Supervised students as teacher assistant for school district.

Selected Contributions:

Coordinated presentation of videos to students and assisted with grading of assignments.

Displayed creativity and amiability working with various age groups and with mentally, emotionally, and physically challenged students.

Thomas Petro – Shelby, NC

Assistant Manager, 2007-2009

Supported Manager with day to day store operations including compliance with financial, aesthetic, and customer service standards.

Selected Contributions:

Took initiative in learning all procedures for financial operations of store including ATM monitoring, opening and closing of multiple registers, preparing bank deposits, logging transactions.

Charged with maintaining store appearance and inventory and interfacing with customers to resolve disputes. On call 24 hours/day.

Advance America – Shelby, NC

Floating Manager/Assistant Manager, 2002 - 2005

Assisted Manager of multiple locations with all phases of loan application review and collections including data entry, background, credit, and reference checks, customer service by phone and in person. Supported compliance with State Laws and Regulations during transfer of ownership of bank

Plant Outsourcing/YOH – Kings Mountain, NC

Administrative Assistant/Office Manager, 2000 - 2002

Provided data entry and supported quality assurance by documenting employee progress and assisting with returns. Increased cost efficiencies by implementing quality control and making recommendations for corrective action for employee mistakes.

Educational Background

Associate of Applied Science, Information Systems

Cleveland Community College, Shelby, NC

Gamma Beta Phi Society, Who’s Who Award