Tiera Aviance Randolph

***** ********* *****

Houston, TX 77083

(832) - (977-4112)

ac0095@r.postjobfree.com

I have over five years of outstanding experience working in diverse retail sales and customer service environments. I will utilize my strong dedication to providing the needs and services of each customer.

Work Experience

Xerox-Conduent Houston, TX

Call Center Agent-Customer Service Representative

June 2016-

Office work

Clerical data entry

Answering phones

Transferring calls and assisting callers with information

ZARA Baybrook Mall Friendswood, TX

Cashier Sales Associate

October 2015- February 2016

Sam’s Club Sugarland, TX

Advance Marketing Sales Rep

December 2014 –August 2015 Advance Marketing & Sales

Daily sales goals

Marketing procedures

Customer service skills

Forever 21, Houston, TX

Sales Associate/ Visual

October 2013- December 2014

Friendly conversation

Offering information

Realizing customer wants and needs

Ensuring zone coverage

Very critical teamwork

Explaining features and benefits

Respect and integrity

Seller/Fashion Consultant

Express, Houston, TX

March 2012- May 2013

Assist in store or via phone with returns, purchasing store protection plans and service packages.

Perform filing, data management, drafting and editing short office memos.

Interfaced with vendors concerning pricing, availability, damaged product, buy-backs, and special orders.

Answer telephone inquiries from customers and stores regarding merchandise and other service issues.

Assist with new employee training including store policies, services, financing options and register operations.

Cashier/Assistant Manager

Dollar General, Houston, TX

April 2011- March 2012

I managed cashier activity, returns, exchange, stock, inventory, key-turner, and sales associate.

Cashier/Sales Associate

Blush, Kenner, LA

November 2009- January 2011

Managed cashiering activities in areas of purchasing, returns, and exchanges, and enforced store policies.

Interfaced with vendors concerning pricing, availability, damaged product, buy-backs, and special orders.

Answer telephone inquiries from customers and stores regarding merchandise and other service issues.

Assist with new employee training including store policies, services, financing options and register operations.

Crew Member/Sandwich Artist

Subway, New Orleans, LA

January 2009- July 2009

Duties during a typical day consist of orders, preparing food, operate register, cleaning, stocking, and answering customer concerns.

Education

Bachelors in Fashion Design/Retail Management

Art Institute of Houston

October 2011- Present

Bachelor in Business Administration

Southern University of New Orleans

August 2010- May 2011

Skills

Mastery of Microsoft Office programs (Word, Excel, PowerPoint, Access)

Experience with maintaining office budget

Ability to work with several operating systems and soft wares, including Windows, Mac OSX and Linux

Reference:

Bernel Kitchin 713-***-****

Switzerland Burns 337-***-****

Wandell Randolph 504-***-****

Rhonda Steele 832-***-****

Contact this candidate