Juanita Franklin ac0090@r.postjobfree.com

Career Summary

I am a seasoned administrative support professional who focuses on contributing to the driving success of a company or agency by utilizing my skill set and experience that include but are not limited to exceptional customer care, financial transactions such as cash handling, payment processing and billing, data entry, sharp verbal and written communication skills, scheduling and team leadership.

Skills

Soft: Punctual, creative, multi task, prioritize, quick learner, exemplary planning and organization, adaptable, critical thinker, consistent, reliable, high degree of detail orientation, communicate clearly in both oral and written form

Qualifications

Administrative Support, Billing, Cash Handling, Customer Satisfaction, Data Entry, Drafting and Editing, File Management, Insurance Verification, Meeting Facilitation, Event Management, Scheduling, Leadership, Team Building, Microsoft Office Suite and web based applications used in a corporate office environment

Experience

Abacus Staffing Agency, McDonough GA

Administrative Support Professional/Georgia Institute of Technology 2017 –

Coordinate calendars, meetings and events

Process correspondence, reports and other documentation

Plan meetings and other events to include scheduling appointments and make travel arrangements for program staff and management as directed

Monitor program general email and social media feeds

Assist in preparing displays to promote program at campus events

Resolve administrative related questions and issues

Maintain and order office supplies as needed

Perform other professional duties as assigned

Focus Employment Agency, Atlanta GA

Administrative Support Professional/GA Dept. of Natural Resources 2014 - 2017

Received and properly manages incoming and outgoing mail and telephone communication

Maintained correspondence such as reports, memos and forms and manual filing system

Scheduled interviews, staff meetings, travel reservations and program events

Updated daily databases and records management system with pertinent information

Communicated effectively and constantly with mid-level management and other agencies

Overseen registration check in of attendees for corporate wide meetings

Prepared purchase orders for general office supplies

Substituted in other areas when available

Claims Processor/LogistiCare, Atlanta GA 2014 - 2014

Authorized and processed claim payments for non-emergency medical transportation

Verified for accuracy approximately 500 billing invoices daily

Communicated with providers in a professional manner

Identified and resolved issues with billing invoices and/or gas reimbursement vouchers

Successfully met weekly and monthly deadlines

Delta Global Staffing, Atlanta GA

Customer Satisfaction Interviewer/Delta Airlines 2012 - 2012

Recruited passengers at domestic airports to participate in an online survey benchmarking airline performance to improve on key factors such as comfort, courtesy, efficiency, food/beverage service and on time arrival/departure for international and domestic flights

Trained new hires

25% domestic travel on a weekly

Avery Partners Staffing Agency, Atlanta GA

Front Office Coordinator/Piedmont Heart Institute 2010 - 2010

Assisted an average of 400 patients on a weekly basis by meeting all registration goals in a timely manner to ensure time sensitive requirements are met

Established a professional relationship with the patients while providing excellent customer care

Scanned patient information such as test results and lab work into an electronic medical records (EMR) system

Received and properly managed incoming and outgoing mail and telephone communication

Obtained complete and accurate insurance information by contacting patients, physician’s offices and insurance companies for verification of coverage

Maintained an accurate patient demographic database to ensure the quality and integrity of confidential information in compliance with HIPPA regulations

Collected payments received by cash, check or credit card for co-pays, deductibles and past due balances at time of service

My Ob/Gyn, Atlanta GA

Front Office Coordinator 2009 - 2010

Updated schedules with new, rescheduled, cancelled and confirmed appointments to accommodate the needs of the providers and their patients

Assisted an average of 300 patients on a weekly basis by meeting all registration goals in a timely manner to ensure time sensitive requirements are met

Verified insurance eligibility and patient benefits with major carriers

Prepared and released medical records upon request to patients, attorneys, insurance companies and other medical facilities in accordance with HIPPA guidelines

Collected payments received by cash, check or credit card for co-pays, deductibles and past due balances at time of service

Answered incoming calls on multi line system and directed to proper department for assistance

Reviewed work to ensure accuracy of data to avoid errors and eliminate time delays in the clinical and billing departments

Balanced cash and credit card tills at the end of each work day and prepared for deposit

Act One Staffing, Atlanta GA

Customer Experience Analyst/Delta Airlines 2003 - 2008

Collected and analyzed data to identify and make recommendations for quality improvements of products and services offered by Delta

Captured details of a passenger’s experience from their perspective during different phases of travel to increase the company’s level of commitment to customer satisfaction

100% domestic and international travel

Education 2008 - 2008

Med Tech Institute Accelerated Business Office Administration Professional (Major) and Medical Billing and Coding (Minor)

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