Terri Bertram

**** ******* *** *** #*

Louisville, KY 40216

ac008s@r.postjobfree.com

502-***-**** Cellular

Objective:

To obtain and secure a position in a FRONT DESK OFFICE/ CUSTOMER SERVICE ENVIRONMENT that will allow me to exhibit my experience, skills, and education to be utilized to its full aptitude.

Qualification Summary:

Outstanding interpersonal skills

Ability to type 45 wpm

Cooperative team player; equally effective and self-motivated working independently; eager to learn

Meet deadlines; work well under pressure.

Detail-oriented, methodical, flexible, patient, organized, goal-directed.

Knowledge in use of calculator, fax machine, copy machine.

Volunteer Experience: Portland Family Health Center 1/1994 to 3/1996

Assisted office staff filing patient’s charts

Contacted patients to reschedule appointments

Created patient's identification cards

Experiences:

Norton’s Children’s Hospital 5/2016 to present

Housekeeping

Cleaning patients rooms (cancer patient’s)

Integrity Staffing Amazon 3/2015 to 8/2016

Packing singles

Returns Processing products back into the systems

Sodexo (Jewish Hospital) 4/2014 to 3/2015

Patient Care/ Hostess

Greeting patients

Filling food orders

Delivering patients trays to room

Ambassador (taking patient’s order that isn’t able to take their own orders)

East Louisville Relaxing Group 9/13 to 4/14

Administrative Assistance

Handling paper work

Answering phone calls/Scheduling appointments

Unseld Child Care 11/11 to 3/13

Toddler Teacher

Care for children while their guardians were elsewhere, provided a safe and healthy environment for child’s development.

Promoted problem solving, language development, math, reading and social skills.

Potty trained

Dillard’s 4/2005 to 7/2009

Sales Associate Aurora, CO

Ensure that customers receives and outstanding service by providing a positive attitude.

Participated in the year-end inventory and cycle count

Assist in completing prices changes within the department.

Assist in ringing up all sales at register and/ or bagging merchandise

Education:

Shawnee High School

Louisville, KY

Basic courses/ Customer Service / Travel Tourism Program

Intern at Walt Disney World in April 98

Diploma Received May 1998

Decker College of Business and Technology

Louisville, KY

Certification/ Diploma received in December 2004 G.P.A 2.95

Courses of study: Medical Office Specialist

Skills obtained through education includes Medical Terminology, Insurance Coding (ICD9-CPT)

Medical Transcription, Medical Office Procedures and Microsoft Office Suite. (Word, Excel, PowerPoint and Access).

American National University

Louisville,KY

Medical Assistant/ EKG

Current student

Reference: Available upon request

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