JOYCE A. WILLIAMS - SAMEDY

Freeport, New York ***20 516-***-**** ac0086@r.postjobfree.com

IT PROJECT MANAGER

Technical professional with an extensive portfolio of projects, knowledge of numerous technical applications and programming languages, and a background in management and training. Innovative problem solver, troubleshooter and technical support agent. Skilled graphics designer and team leader. Multi-lingual: English, French and Haitian Creole. AREAS OF EXPERTISE

Project Management Database/Database Tools Vendor Management

Software Configuration Technical Training Process Maps/Workflows

Troubleshooting Application Support Systems Administration TECHNICAL PROFICIENCIES

Operating Systems: Windows (XP, Vista, Windows 7, Window 10) ~ Macintosh ~ Ubuntu. Languages: HTML ~ JavaScript ~ VBA ~ VB ~ XML ~ Angular Javascript ~ SQL ~ CSS Software: Salesforce~SharePoint ~ Skype for Business~ Microsoft Project ~ Microsoft Office ~ One Note ~ InfoPath and Access ~ WS_FTP ~ WinZIP ~ FileZilla ~ SPSS ~ Quark ~ Clinical Safety Information System (ClinSafe) ~ Eclipse Casebook Viewer ~ Corporate Adverse Events Monitoring (AEM) Database ~ Adverse Reaction Information System (ARISg) and Regulatory Safety Group Tracking (RSGT 3x) Database ~ Camtasia Studio ~ Adobe Acrobat ~ Adobe Creative Suite (Fireworks, Photoshop, Illustrator, and Dreamweaver) ~ PageMaker ~ FileMaker Pro ~ Corel Draw and Photo-Paint ~ GIMP ~ Inkscape ~ Google Analytics ~ WordPress ~ Asana

EXPERIENCE HIGHLIGHTS

TURNAROUND FOR CHILDREN, INC, New York, NY, 2008-Present IT Manager, 2010-Present

Oversee all aspects of company IT processes and procedures. Serve as SharePoint, Salesforce, Spiceworks, Office 365, and Cornerstone Administrator and SME. Manage Salesforce reimplementation initiative, including consultant vendor negotiations and contracts. Develop all workflows and process maps based on business requirements from three departments. As Technology Lead on rebranding project, generate new webpages for organization websites to enrich user experience. Develop and deliver IT training to staff members, including new staff as part of onboarding process.

Provide Active Directory and Exchange support, including user and group creation and tier II troubleshooting. Expediently identify, resolve or escalate software related issues.

Design company branded forms and templates for use by all departments via MS Office and Adobe Acrobat.

Design, develop and implement organization-wide SharePoint department sites and organization page.

Manage department budget, including associated software and peripheral purchases.

Develop and ensure compliance to department policies and procedures.

Research new requested software and submit recommendations for purchase and implementation to CFAO. Professional Development Coordinator, 2008-2010

Scheduled and orchestrated all logistics of internal and external trainings, including trainer schedules and venue selection. Built and managed relationships with external training organizations and individual trainers. Provided software support and training opportunities for the following Microsoft Office Programs: Outlook, Word, Excel, and PowerPoint. Maintained organization website.

Aided in the preparation of training materials (fliers, attendance records, participant surveys, presentations, handouts, etc.) by formatting, providing graphic design, editing and ensuring all aspects of production.

Assured staff were properly trained in the use of PowerPoint and presentation equipment including projectors, laptops, flash drives and SMART boards.

FREELANCE GRAPHIC ARTIST/DESIGNER, New York, NY, 1998-Present Designed corporate stationary (logos, business cards, letterhead, etc.) and other branded and marketing tools (display boards, posters, floor plans, greeting cards, newsletters, invitations, CD covers and promotional fliers) using appropriate graphics design software for multiple companies and projects including:

Prophet Productions; Supreme Regime.

JOYCE A. WILLIAMS - SAMEDY

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Freelance Graphic Artist/Designer cont.

Extensive projects include: American Association of Critical-Care Nurses Computer Sciences Corporation (Utility Programs and Metering); Cline, Davis and Mann (Presentation Specialist); JP Morgan Chase (Global Market Technologies); New York University- New York/NY (Office for African American, Latino, and Asian Student Services/ Office of Career Services).

GAINOR STAFFING, New York, NY, 2008

Professional Development Institute Administrator

Provided essential project management assistance to a non-profit organization in the form of Professional Development training and event support. Maintained on-line course and event registration database. Coordinated, updated and disseminated online course content and schedules. Identified and contracted venues for courses.

Created organization course and training invoice and assisted in developing a numbering convention for both invoices and work order tracking. Developed forms used to track training records and maintain member folders.

Coordinated schedules of instructors, vendors and participants.

Contracted and organized caterers and other vendors, as needed. THE LAURY GROUP, New York, NY, 2001-2004

Project Manager, Graphic Designer

Managed process maps construction for documentation and training area using Visio. Created and updated training materials and leave behinds. Designed and implemented employee information database using Microsoft Access.

Developed streaming video for online ClinSafe training for new hires using Camtasia.

Designed US Clinical safety logo for website.

Documentation and Training Specialist

Worked with department managers to create, implement and coordinate an improved new hire orientation process. Coordinated training for all group members to ensure compliance with FDA regulations. Provided software support for MSOffice programs, including Visio.

Constructed and implemented bar-coding system and forms used to track member training.

Designed and implemented tracking database for serious adverse events (SAE) verification training given by group members. Managed materials and tracked attendance for classes. Compliance Associate

Collected Quality Control statistics for Monthly Serious Adverse Events Resource Group (SAERG) Performance Report. Investigated discrepancies in case receipt information for Monthly Safety Discrepancy Report. Submitted training attendance records to Education Operations Department..

Coordinated all World Wide Safety (WWS) and Education Operations (EdOps) training courses, including registration and tracking.

Maintained and updated internal standard operating procedures and implementation guidelines. EDUCATION

Bachelor of Science, Clinical & Developmental Psychology Long Island University, Brooklyn, New York, NY Associate of Science, Clinical & Developmental Psychology New York University, New York, NY

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