Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Omaha, NE
Salary:
open
Posted:
June 27, 2017

Contact this candidate

Resume:

Professional Accomplishments

In ****, At Macco Auto Collision, I analyzed 4 locations over 5 days. I then made a list of the deficiencies I noted and presented them to the franchisee who wanted to retire. Within one year each location was making a profit. One had not been profitable in the previous 5 years. I had managers in place with a buy-in proposal from each. As of this date the owner was able to retire as planned.

Under my leadership the Automotive Service team at the Sears Auto Center Oakview Mall location in Omaha, on Black Friday 2008, achieved sales of $19800. To my knowledge this is a record that still stands.

At U-Haul, as an Area Field Manager, my area was in the top 10 nation-wide in revenue growth 7 years running. My area had 3 of the nation’s top 10 dealerships in gross revenue.

In 1984 I formed Pase Rent-A-Car with just 5 vehicles. By 1990 I had formed a team, opened 10 locations with over 600 vehicles generating profits of over $850,000 a month.

In 1980, as an Employee of Ford, I brokered a deal between them, the City and Corning Glass to raise the $12 million dollars needed to reopen the Historic Watkins Glen International Race Circuit, which had just closed.

While at another position at Ford, as a Zone manager on Long island, under my leadership, in just 21 months I raised the customer “CSI” from 88.7% to 95.8%

Civic Awards, Achievements and Leisure Activities

Between 1982 and 1994 I was re-elected ten times as president of the Long island Sports Car Association.

Between 1982 and 1993 I received annual humanitarian service awards from United Cerebral Palsy, Suffolk County, NY

I had put together teams of volunteers, local business people and celebrities to stage an annual benefit road rally. It typically drew over 300 entries for all over Metro NY. It was the second most money raised next to the local telethon.

In the 70’s I received a presidential recognition award, from President Carter, for my actions during my volunteer work as an auxiliary police officer in Suffolk County NY

Between 1982 and 1999 I competed in the North East Division of the SCCA Trans-Am auto racing series winning that championship 8 Times.

In 1975 I shared an Emmy award with the video engineering staff of WNBC-TV in NY in the creation of a special effect known as “Tape Double Exposure”. I was personally given an industry “innovator” award from the Sony and Ampex Corporations for using Sony equipment and Ampex Video tape.

Jay C. Golden

402-***-****

ac007t@r.postjobfree.com

6739 N 34 St.

Omaha, NE 68112

Career Objective

To join a firm that can make use of my years of experience to reach their goals

Education

Ford Marketing Institute; Dearborn Michigan

Various Auto Industry certificates is dealership, assembly plant operations and management, High Performance technology, Marketing, Auditing and field operations

University Of Pennsylvania, Philadelphia, Pa

MBE; Broadcast Engineering

Cleveland Technical College, Cleveland Ohio

Bachelor of Electronics

Qualifications

I have over 35 years’ experience in the auto industry with 25 of that in upper management.

I have extensive knowledge of the auto industry at both in manufacturing and as a retailer.

I have overseen budgets in excess of 25 million and managed sales forces in excess of 25.

I have operated both mechanical and collision shops in excess of 65 bays running shifts 24 hours a day, 7 days a week

I have been ASE certified as a service advisor and a parts specialist.

In 2010 I was the nation’s top scorer of Auto industry knowledge of over 2000 people tested at brainbench.com

Areas of Experience

In an executive capacity of various motor vehicle operations including new and used car dealerships, auto rental companies, fleet management companies.

I have specialized experience in general operations including Accounting, Bookkeeping, Auditing, Building maintenance, Zoning, Planning, Budgeting, Hiring, training, Procedure creation and implementation.

Management experience in all aspects of retail automotive sales, parts, service and especially tires, as I have race tested many.

15 years’ experience in team building, moral correction, customer service, public speaking franchise relations, union relations, benefit selection and contact negotiations.

In Westhampton Beach NY, I successfully operated a 5 star restaurant inside an exotic car dealership for several years

As a contract consultant to Standard & Poor’s Vista Research division I was called in to consult on several different small business ventures. Including; Pizza Parlors, Bars, Restaurants, and Night Clubs. One of the projects was the possible ripple effect in the GM/Chrysler bailout

I am an advanced user of the following software

Packages; QuickBooks, MS Office, Dealer Trac, Audatex, CCC1, Frazer and Autotracker

References

Ben Lampman; 402-***-****

Aaron Shilling; 609-***-****

Employers

Docs Auto Clinic, Lincoln Nebraska

December 2016 to March 2017;

As an operations consultant

Maaco Auto Collision; Nebraska

July 2009 to August 2011;

6 location business consultant

Sears Auto; Omaha, NE

October 2007 to June 2009

As an Auto center Manager

Sensible Car Rental, Long Island NY

January 2005 to December 2006

Multi location Start up Consulting Manager

Syosset Ford; Syosset NY

June 2001 to December 2005;

Executive VP and Operations Manager

Used Car Rentals of Long Island

May 2000 to April 2001

Consultant to a Hertz Car Rental Franchisee

U-Haul Co Of Long Island

January 1993 to May 2000

Area Field manager of 42 Locations

Pase Rent-A-Car; Long Island NY

April 1984 to May 1992

CEO of a Specialty car rental Company.

Operating in NY, NJ, PA, OH

American Fleet Management, NY

March 1981 to December 1992

CEO of a vehicle management company.

Ford Motor Company, Dearborn, Michigan

June 1978 to April 84 and May 92 to Dec 99

I held several positions with various divisions.

Most recently as a contracted field auditor.



Contact this candidate