Oracle Technical Support

Personal Information:

Name : Fawaz S. ELKahlout

Nationality : Canadian

Date of birth : 29/05/1979

Marital status : Married

Contact details :

-Cellular - Doha: +974-********

-Email: ******@*******.***

Objective:

To obtain a challenging position that allows me to utilize my skills as Project Coordinator, System Analyst, DBA and Application Administrator in the fields of Oracle Databases and ERP.

Education:

Bachelor of Science in Computer Science, University of Qatar - Doha (Qatar), 06/2003.

General Secondary School Education Certificate (GSEC) – Science Section, Qatar, 06/1998.

Professional Training & Certification:

Oracle Fusion Middleware 11g: Build Applications with Oracle Forms from MANNAI Co., Doha - Qatar

Oracle Fusion Middleware 11g: Build Reports from MANNAI Co.,Doha - Qatar

HP HF437S: ITIL Service Strategy Certificate, Ministry of Justice, Doha – Qatar

HP H7H24s: ISO 27001 Foundation, Ministry of Justice, Doha – Qatar

HP HF440S: ITIL Service Operation Certificate, Ministry of Justice, Doha – Qatar

HP HF441S: ITIL Continual Service Improvement Certificate, Ministry of Justice, Doha – Qatar

HP HF442S: ITIL Managing Across the lifecycle Certificate, Ministry of Justice, Doha – Qatar

HP HF439S: ITIL Service Transition Certificate, Ministry of Justice, Doha – Qatar

HP HF438S: ITIL Service Design Certificate, Ministry of Justice, Doha - Qatar

Oracle 10g OCP DBA Certificates via New Horizons Prometric Testing Center, Doha - Qatar.

Oracle 10g DBA Full Track Attendance Certificates from New Horizons, Doha - Qatar.

Oracle 9i PL/SQL Developer Certified Associate (OCA) from New Horizons, Doha - Qatar.

Oracle 6i Developer (SQL, PL/SQL, Developer 6i) from ALAttiya Training Center, Doha - Qatar.

Trained as an Oracle 6i Developer at ALMajaz IT Consultants, Doha - Qatar.

Attended 3 days DBA workshop on comparing MS SQL Server & Oracle at Info center, Doha - Qatar.

MS SharePoint 2010 End User Administration – Level 1 at Infor Center, Doha - Qatar

MS SharePoint 2010 End User Administration – Level 2 at Info Center, Doha – Qatar

MS SharePoint Server 2010 for the Site Owner/Power User at Info Center, Doha - Qatar

Symantec Netbackup 7.5 for Windows: Administration, at Qatar's Ministry of Justice.

Completed Oracle Knowledge Transfer (at Qatar's Ministry of Justice) on the following Topics:

Oracle Database 11g: Administration Workshop 2.

Oracle grid infrastructure 11g: Manage cluster ware & ASM.

Oracle database 11g: RAC Administration.

Oracle Database 11g: Performance Tuning DBA.

Oracle 11g: Data guard administration R2.

Exadata Performance and Troubleshooting.

Oracle Web Logic Server 11g: Administration Essentials.

Capabilities:

Recently Lead and supervised Ministry of Justice's Databases transfer from CGIS to MOJ building successfully.

Member of SAK National Project as DBA.

Strong presentation capabilities for software products and end-user training bilingual (English and Arabic).

Strong system analysis and software implementation skills.

Strong communication and public relations skills.

Strong office management and documentation skills including typing, reporting, corresponding, designing forms and using office machines (fax, copiers …etc).

Professional in using software life cycle phases: Study, analyze, design, develop, test, document and deploy database management systems applications in Client/Server.

Professional in systems Admin & support, including installation, troubleshooting, system maintenance, and equipment recommendations of computer hardware, network, operating systems, DBMS and applications.

Technology Exposure:

Oracle E-business Suite (Version 11.5.10.2):

Oracle HRMS Project Management

ERP Application Administration

Oracle HRMS Implementation.

Oracle Inventory.

Oracle Finance (AP, AR, GL, FA).

Operating Systems and Environments (Architectures & Platforms):

MS Windows 2003 / 2008 Server.

MS DOS, MS Windows 3.11/95/98/2000/XP, Windows Vista and Windows 7/8

HP UNIX 11.1.1 PA RISC.

REDHAT LINUX AS 4.0.

Oracle LINUX 5/6

Programming Languages:

Basics of C++, Java, HTML.

Relational Database Management Systems:

Oracle 8i / 9i / 10g / 11g

MS Access 2003/2007/2010.

Rapid Application Development Tools:

Oracle Developer 6i/9i/10g/11g

Web Development Tools and Environment

MS Front Page

CASE Tools:

ERwin V 3.5

Toad V 8.6

Other Software / Applications:

MS Office 2003/2007/2010/2013 with emphasis on MS Project and MS Visio.

FTP Tools (Ex. Putty, Cute FTP).

Work History: Ministry of Justice, Doha - Qatar, 04/2013 - Present

Database Administrator

Duties and responsibilities (DBA & Project Coordinator):

-Currently we have upgrade & migrate project from Oracle 9i to Oracle 11g (DB & APPs), I

Coordinate with Oracle & Third Party Company as follows:

oSupervising the preparation and installation of Oracle Exadata server and environment.

oSupervising development team and supporting them in every possible way.

oUploading the database with data from other ministries or sites.

oImporting / Exporting data & structure as requested.

oDesigning reports using MS Excel and Oracle Reports as requested by administration.

oMaking database queries as requested by administration.

oCoordinating with Oracle & third party regarding DB & APPS licenses.

oDatabase administration (managing users, taking backup, Managing DB Security, Managing DB health ... etc.)

oPlanning new database & applications implementations, also planning DRP.

oCoordinating and planning Oracle training and Oracle knowledge transfer at our site

oMain POC regarding Oracle & Oracle support (Metalink).

oHandling implementation for Archiving system.

oDesigning & administrating new databases and applications as requested by administration.

Work History: General Postal Corporation (QPOST), Doha – Qatar, 04/2007 – 03/2013

Oracle System Supervisor

Duties and responsibilities (Oracle E- Business Suite 11i Application Admin) :

-Making sure Oracle E-Business suite system is up and running during business days.

- Creating user accounts and providing the users with the suitable privileges.

-Opening & Closing different periods like finance periods (AR, AP, GL and FA).

- Supporting system users (Finance, Inventory and HR) and providing them with assistance.

-Training department users either one to one or as group on the following Oracle Modules:

Oracle HRMS, Oracle Finance and Oracle inventory.

-Exporting data from the application and or from the database as requested from the department and arranging them into excel sheets.

-Preparing Manuals and documentations for HRMS, Inventory and Finance as requested.

Duties and responsibilities (Oracle Inventory Implementation, Administration, Training and Support):

-Collecting user requirements and document them.

- Adapted inventory system for the user requirements.

- Trained users for the new system.

- Administration and support for the system.

Duties and responsibilities (DBA shadow and General QPOST Application Support):

- Assisting in departments Applications support and specially (QTEL's) customer service applications (Ex. NWI). This Includes: applications installation, mapping, connecting and troubleshooting.

- Working as a shadow for the DBA, by assisting him in his presence and doing the assigned tasks in his absence.

Duties and responsibilities (Oracle HRMS Project Management, Implementation, Administration, Support and Development):

- Worked with MANNAI Company as project manager to finalize Oracle HRMS implementation.

- Meeting HR Department, Collect their requirements and analyze it. Modify the setup according to their requirements or document them and communicate with the supporting company (MANNAI) and try to solve the issues.

- Training HR employees on the HRMS module for the areas required by HR department.

- Helping HR department in data entry.

- Supporting HR department users by every help possible.

- Developing HR reports according to their requirements.

-Preparing PB.80/RD50/T.E.40 and MOM documents.

- Designed a module (Self-Transaction) for vacation, vacation cash exchange and resigning which MANNAI announced their disability to design in E-business suite with the following module description:

Project

Oracle HRMS Self Service Module.

Platform

Oracle 9i DB, Oracle Developer 6i and Oracle E-Business Suite 11i.

Team Size

2

Role

Systems Analyst, Developer and implementer.

Duration

3 Months.

Client

In-house.

Project Description

Self Transaction is a customized module which is designed to achive the following:

1.Calculate the vacation, vacation cash exchange and resign for employees.

2.Checking and adjusting the balances for each employee.

3.Feeding the system back with the data and figures.

4.Reporting employee’s data according to category.

Work History: Doha Insurance Company, Doha - Qatar 2/2004 – 01/2007

Oracle 10g DBA & Insurance Management System (AIMS) Administrator

Duties and responsibilities (AIMS Administration):

-Manage Daily business requirements and apply it to the Advanced Insurance Management System.

-Support the Insurance Management System User & troubleshoot the application's problems.

-Debugging the system by collecting the bugs & errors and communicating with the producing company in Jordan (TECHNOSYS) to resolve all those issues.

-Collecting new business and technical requirements and send it to TECHNOSYS.

-Receiving the solutions codes, testing it (most of the time on test instance) and applying it to the database.

Duties and responsibilities (Oracle DBA):

-Installation of Oracle 9i/10g Database.

-Installation of Oracle 6i Developer on client side & preparing it for the Insurance System.

-Taking the backup for the database (on server) and store it on tape.

-Facilitating communication between business owners, analysts, technical team and clients.

-Establish a change control process.

-Review change requests.

-Study, analysis and design of database management systems applications in Client/Sever.

-Conduct presentation sessions for software features and prototypes.

-Created standby DB.

IT System Analyst / Programmer / Developer

Duties and responsibilities:

-Analysis, design & implementation of database and applications as Client/Server.

-Coding and testing particularly back end procedures and functions.

-Conduct on site user training and support.

-Designed required applications for the company and below you will find description for all of them:

Major Application Projects Description:

01

Project

Shareholders System.

Platform

MSDE2000, MS Access 2003

Team Size

2

Role

Systems Analyst, Developer, Implementation.

Duration

2 Months.

Client

In-house.

Project Description

Shareholders system is an application which was designed to achieve the following:

1.Recording the shareholders attendance.

2.Electing the company's board members and document it.

02

Project

IT System.

Platform

MSDE2000, MS Access 2003

Team Size

2

Role

Programmer/Analyst, Implementation.

Duration

Not Complete (Demo)

Client

In-house

Project Description

IT System is an application which was designed to achieve the following:

1.computerize Most of IT tasks and services which are in the area of:

Technical Support and Help desk services.

Technical Support & help desk

Duties and responsibilities:

-PC assembly and maintenance.

-Installation and configuration of system software including Win 98/Win XP/Win Server2003

-Onsite support of hardware (PCs and servers), LANs and system software.

Languages:

Fluent in both Arabic and English.

Hobbies and Interests:

Basket Ball and Swimming.

Watching Movies.

Reading Computer Magazines.

Explore Internet.

References

Available Upon Request.

Contact this candidate