Project Manager Management

KEITH W. DOWDY

PAGE *

KEITH W. DOWDY

*** ***** ****** **. ***********@*****.***

Cary, NC 275**-***-***-

4144

SUMMARY

Hands-on, experienced Software Development Project Manager with a proven ability to analyze, develop,

and execute large, complex IT projects in dynamic, multi-national business settings. Strong record of

building critical business relationships and providing high quality end products and services. Expertise

includes:

• •

Day-to-Day Project Management Change Management

• •

Personnel Leadership/Management Test Planning and Coordination

• • Information Architecture

Documentation Development

• •

Business Analysis IT Support & Training

PROFESSIONAL EXPERIENCE

VP- Software Development Project Manager – Corporate Systems (HRIT, CIO and Corp Web IT, IT4IT)

Manage large IT project teams to create web applications in the HR and Corporate Web space for the Bank.

Teams consist of PM, Business Analysts, Information Architect, Developers, Testers, and Infrastructure

specialists. International teams, typically located in RTP, NY, Zurich, London, Pune, and Singapore. Projects

managed using a formal waterfall methodology with tollgates, project review board meetings, change control

board meetings, status reporting, risk tracking, budget tracking, etc.

I drive all projects through the entire development life cycle:

Pre-sales Initiation Development Design Development Testing Deployment Warranty

I serve as the link between all areas in the bank involved in web application design and construction. These

include:

• Legal and Compliance

• Information Security

• Business Analysis

• Information Architecture

• Graphic Design

• Programming

• Database Design

• Production Support

• Business Sponsors

Key Projects:

MyTime- IT project lead for a three year program to build a new global system for reporting working time

and absences. System is being built on a PeopleSoft platform. System to be used by all 50,000 employees

globally. Agile methodology used for this project as the limitations posed by a waterfall method made the

project too inefficient. By using Agile concepts, we were able to get key modules in the system to testing

earlier so that the business could identify issues earlier rather than later.

Program budget: 8M CHF. Estimated yearly cost savings to the Bank once system is implemented: 3M CHF.

Size of team: 28

Solution: PeopleSoft 9.0, .Net 4.0, Oracle 11G

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MyPerformance- home grown Performance Management system used by the Bank’s 50,000 employees

globally. Replaced disparate regional performance review systems.

Project budget: 2M CHF

Size of team: 18

Solution: PeopleSoft 8, .Net 4.0, Oracle 11G

Total Rewards Statement- application which aggregates total compensation and benefits information into

one interface. Developed using third party vendor solution. Aggregates information from more than 20

external benefits providers. Implemented instance in US, EMEA, Hong Kong and Singapore.

Project Budget: 900K CHF

Size of Team: 15

Solution: Third party vendor solution (Enwisen)

Risk Adjustable Performance Plan System (RAPPS) - Compensation system containing a complex

calculation engine, which allows for clawbacks or uplifts to deferred compensation awards for senior

managers of the Bank. At the time of completion, this system was the only one of its kind in the industry.

Project Budget: 1.5M CHF

Size of Team: 12

Solution: .Net 4.0, Oracle 11G

HR Portal- Complete redesign of the corporate HR Portal, building on PeopleSoft platform. New

portal allows for regional customizations, as well as customization at the employee level.

Project Budget: 1.2M CHF

Size of Team: 12

Solution: PeopleSoft portal tool

CREDIT SUISSE, Research Triangle Park, NC 2005-

present

VP-Software Development Project Manager/ Line Manager – Corporate Systems (HRIT, CIO and Corp

Web IT, IT4IT)

Manage and mentor team of 15 PMs and Business Analysts. Conduct performance reviews, hold weekly

project review meetings, and aid in resolving project issues any team members are encountering.

CREDIT SUISSE, New York, NY 2000–2005

VP- Software Development Project Manager - Web Standards, Strategy, and Communication

Prepared project plans and tracked progress, engaged appropriate staff on a project-by-project basis, and

reported status to senior management.

Among the projects I managed:

• Redesign and rebuild of the Credit Suisse First Boston (CSFB) Human Resources Intranet site.

• Redesign process for all CSFB’s intranet sites (more than 400 globally) over to the new CSFB look and

feel.

• New intranet website for the Equity Research group. This included automated news and video feeds as

well as the implementation of a content management module that put the maintenance of content into the

hands of the business.

• Creation of the firm’s Diversity site. Completely content managed by the business people who owned the

content, this site can be customized by the user by division and region.

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• InfoCenters- site template that allows non-technical users to create a departmental website, complete

with an interactive Contacts section as well as Related Links sections and a Q&A area. Currently, there

are more than 500 InfoCenters in production.

Other intranet sites which I successfully managed to completion:

• IT intranet homepage.

• Corporate Tax intranet site.

• Financial Services intranet site.

• 360 Feedback homepage.

• Creation of a new, externally facing site for Sproutgroup, the firm’s venture capital arm.

• Redesign of the Corporate Communications and Branding, Marketing, and Advertising intranet sites.

• Many other, smaller intranet site creations.

CHASE MANHATTAN BANK, New York, NY 1992-2000

Assistant Vice President, Project Coordinator/ Project Manager

• Led a team of marketing, business, and technology professionals in a redesign of ChaseWeb, the intranet

at Chase Manhattan Bank.

• Assisted individual lines of business in the creation of their intranet sites for integration into ChaseWeb.

This involved educating the customer about the elements needed to complete the site, bringing necessary

programmers and designers into the project as needed, and creating cost estimates for the project.

• Functioned as an internal consultant, leading teams and providing project management expertise for

technology and operations projects across all lines of business.

• Strategic Technology Initiatives Analysis: managed a project that documented the technology efforts

across 15 Chase businesses. Worked with the senior technology manager of each business to evaluate the

strengths and weaknesses of their strategic technology focus and suggested opportunities for

coordination of efforts across business lines.

• Preferred IT Vendor List: worked on a team to reduce the number of technical consulting firms used by

the Bank from more than 500 to 17. Designed metrics to aid in the evaluation of candidates for the

preferred list.

• Coordinated merger reporting requirements for all technology businesses as Chase and Chemical Bank

completed the largest American bank merger in history. Designed merger-tracking models in MS Excel,

Word, and Project.

• Served as a liaison to the CIO to ensure that an accurate view of the IT&O merger issues and

requirements was communicated.

• Compiled weekly technology and operations status reports, which provided CIO and other members of

senior management with critical and timely data on the merger process throughout the enterprise.

• Acted as a Business Liaison between the Corp. Merger Office and the technology lines of business.

Management Trainee (8/94- 1/96): Selected to be one of 17 participants from a pool of several hundred

applicants in the Technology and Operations Management Development Program. Participated in a series of

six rotational assignments, which culminated in the management of an operations staff for six months.

EDUCATION:

• Bachelor of Arts, English, University of Florida, Gainesville, FL (Minor: Sociology)

• Bachelor of Science, Broadcast Journalism, University of Florida, Gainesville, FL

• Master of Business Administration, Management and International Business, New York University,

NY, NY (Special Concentration: Entrepreneurship)

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CERTIFICATIONS:

Certified in Prince 2 Project Management methodology, the standard methodology used in European-based

companies. (PMP Equivalent)

TECHNICAL:

MS suite of software products, including Project, Word, Excel, PowerPoint, Visio, and Outlook.

OTHER:

• As a member of the UNC- Chapel Hill recruiting team, I am heavily involved in bringing top

students to Credit Suisse as Summer Interns and members of the Technical Associate (TA) program.

Currently manage two TAs and one Summer Intern.

• Act as a Career Advisor to three current first-year TAs.

• Founded the BA/PM Forum for Credit Suisse in RDU. Coordinate and run bi-monthly meetings for

the Forum and its 75 members.

• Member of a Human Capital committee, specifically looking at the onboarding process and how to

improve the Bank’s ability to better retain our employees.

• Active participant in the Parents Network and the Philanthropy Network.

• Member of the CIO Council, which aims to improve employee morale in IT.

Contact this candidate