Customer Service Representative

CURRICULUM VITAE

NALINI. RANGAPPA

#***. Behind Krishna temple,

Gangamma temple,

Jalahalli post office,

Bengaluru -560013

Ph. 968-***-****

Email: *********@*******.***

OBJECTIVE

To obtain a challenging position with a potential of growth where my skills

can utilized. Given a chance, I would like to strive for the benefit of the

organization with my

abilities and hard work.

QUALIFICATION

Diploma in Personal Secretarial Course

The Career College.

WORK EXPERIENCE

. Organization : Akshaya Dental Clinic (Bengaluru)

. Period : 18th Feb 1999 - 31st March 2000.

. Designation : Receptionist.

. Organization : Bharat Electronics Ltd. (Bengaluru)

. Period : 16th Aug 2000 - 23rd March

2004.

. Designation : Apprenticeship - Full Term Training.

Nature of job : Trainee

. Testing Inspection Dept "Vishay" Temic Project (German Co

. Small Signal Devices Dept worked for production group.

. Digital Communication System soldering the components on PCB's.

. Low Power Equipment Division Soldering the component on PCB's.

. Training includes Personality Development Programme in Customer

service.

. Organization : NAT Association (Bengaluru)

. Period : 1st June 2004 - 15th June 2005.

. Designation : Customer Service Representative.

. Organization : Bolifushi Island Resort and Spa

(Maldives)

. Period : 12th July 2005 - 20th Aug 2006.

. Designation : Front Office Executive.

Nature of job:

. Handling telephone calls.

. Briefing on hotel activities, rules and regulation to arrival guests.

. Preparing Guest Relation Card and Guest Relation Record.

. Preparing Arrival / Departure list.

. Making bills - Accommodation, Telephone, Excursion, Miscellaneous and

others.

. Check-in and Check-out - Guests, Visitors and Employees.

. Handling guest complaints and informing to related outlets.

. Organization : Sunrise City Supermarket L.L.C.

(Dubai)

. Period : 27th Feb 2007 - 22nd June 2009.

. Designation : Cashier.

Nature of job:

. Opening and Closing the cash counter with petty cash.

. Taking Cash Report, Department wise Report and End of the Day Report.

. Interacting and Meeting customer needs.

. Checking products quality with the date according to customer needs.

. Organization : Hinduja Global Solutions

. Period : May 6th 2011 - Nov 2nd 2012

. Designation : Technical Support Executive

(MegaPath)

. Organization : Aegis

. Period : Since Nov 31st

. Designation : Customer Service Representative.

Personal Profile:

Date of Birth : 20th Aug 1980.

Father's Name : Rangappa

Mother Tongue : Kannada

Marital Status : Single

Nationality : Indian

Languages Known : Kannada, English, Hindi, Tamil, Malayalam

and Telugu.

Hobbies : Cooking, listening to music and

shopping.

Expected salary : Negotiable

I can work as a crew member in a cruise under leadership of a captain with

a spirit of team work.

Place : Bengaluru

Date :

NALINI. RANGAPPA

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