Human Resources Customer Service

Trunshedda W. Ford

Phone 404-***-**** ? **********.****@*****.***

SUMMARY HIGHLIGHTS

Strategic Human Resources Professional with expertise in HR Compliance and

Employee Relations; Proven effectiveness in building relationships and

influencing all levels of employees; Subject Matter Expert in managing

complex, sensitive and high risk employee relations issues.

Legal background plus11 years of expertise in all HR Generalist

initiatives:

. Change Management (Organization & Cultural Change)

. Compensation

. Conflict Management

. Contract Negotiation

. Dispute Resolution

. Employee Relations

. HR Compliance

. Implementation of HR Policies and Practices

. Labor Relations

. Leadership Development and Training

. Project Management

. Regulatory Compliance

. Talent Acquisition

EDUCATION

Fordham University School of Law New York, NY

Juris Doctorate (JD) May 2005

Belhaven College Jackson, MS

Bachelor of Science in Management (BS) (Magna cum laude)

May 2003

PROFESSIONAL EXPERIENCE

KOCH INDUSTRIES INC. (Parent Company) Atlanta, GA

Georgia Pacific, LLC. & Market Based Management, LLC. (02/07 -Present)

CORPORATE EEO-AA COMPLIANCE MANAGER

KEY RESPONSIBILITIES:

. Responsible for providing oversight and guidance on all employee

relations issues, performance management, organizational and

leadership matters for business division with over 12,000 employees

. Partner with leaders on complex employee relations issues and

develop strategies and tactics for resolution of issues to minimize

risk for the company

. Direct compliance strategy for bargaining and non-bargaining

business units in division

. Responsible for organizational adherence with all federal, state

and local regulations as related to HR including but not limited to

FMLA, ADA, EEO and AAP

. Provide guidance for managing company audits and responding to

complaints and charges as initiated by government agencies

. Develop company policies and procedures to ensure compliance with

all laws regulations and company policies

ACTIONS & RESULTS:

. Successfully implemented policies and processes to reduce the

number of employee relations issues by 27%

. Strategic guidance resulted on operations taking ownership for

actions to proactively address employee concerns

. Successfully directed 88 internal investigations, 19 EEOC formal

charges, 3 OFCCP agency investigations, 2 OHSA investigations and 5

internal audits all with positive results

. Developed and Implemented an allegation root cause process for

business division of over 12,000 employees

. Implemented a process for analyzing human resources and commercial

metrics to identify leading and lagging indicators for potential

compliance risks and employee relation issues

Trunshedda W. Ford

Phone 404-***-**** ? **********.****@*****.***

PROFESSIONAL EXPERIENCE CONTINUED

MBM CONSULTANT - (90% Travel)

KEY RESPONSIBILITIES:

. Partner with leaders in building relationships with operation

employees, acting as a liaison between parent company and acquired

businesses to successfully drive organizational changes through all

levels within the company

. Drive cultural changes in Koch businesses, as well as merger and

acquisition integration through coaching, team building,

organizational assessment and establishment of strategic

partnerships with company business leaders

. Coach and facilitate learning sessions, knowledge sharing and

practical application of Market Based Management in HR

ACTIONS & RESULTS:

. Aligned as strategic business partner to executives, coached and

consulted managers and supervisors in the areas of compliance,

labor and employee relations and acted as a link between business

operations and human resources for enhanced alignment

. Fostered culture change through Market Based Management focusing on

10 Guiding Principles of Values and Beliefs in the acquired

businesses

. Promoted to Consultant as a member of the leadership team for Koch

businesses

HUMAN RESOURCS MANAGER (Southeast Region) - (85% Travel)

KEY RESPONSIBILITIES:

. Responsible for directing, managing and leading a team of HR

Managers for the Southeast Region in all generalist functions

including employee relations, organizational development, change

management, labor relations, training and performance development

and HR compliance management.

ACTIONS & RESULTS:

. Partnered with company leaders to develop and implement HR strategy

and compliance processes resulting in a more effective HR

Compliance Standard policy

. Aligned as strategic business partner to executives, coached and

consulted managers and supervisors in the areas of compliance,

labor and employee relations and acted as a link between business

operations and human resources for enhanced alignment

Self Employed Atlanta, GA

Diverse Legal Contract Work (12/05 - 02/07)

CONTRACT ATTORNEY

KEY PROJECTS:

Project Management, Human Resources, Labor Employment and Compliance

. Clients include Jones Day-Glenayre, Inc., Fisher & Phillips -

Gwinnett Medical Ctr., Oldcastle, Inc.

ACTIONS & RESULTS:

. Consulted on trial cases and provided litigation support at law

firms; Established legal department with staff of three and

organized incorporation of company; Lead case management as in-

house counsel

Trunshedda W. Ford

Phone 404-***-**** ? **********.****@*****.***

PROFESSIONAL EXPERIENCE CONTINUED

SmartSynch, Inc. Jackson, MS

(06/00 - 08/02)

Corporate Marketing Manager/Contracts Administrator - (50% - 75% Travel)

KEY RESPONSIBILITIES:

Developed Brand & Marketing Campaign for new products, including

naming, branding and trade marking

. Established Company Policies and Procedures to effectively manage

contracts and corporate agreements

ACTIONS & RESULTS:

. Partnered with Board of Directors to determine direction of company

and develop company strategy for 60% growth and achieving 100% of

goal

. Coordinated and developed company logo, motto and marketing

strategy for start up company; Created marketing collateral for

company and sales force

. Negotiated, managed and drafted licensing agreements, vendor

contracts, disclosure agreements, sales contracts and outside

vendor relationships resulting in Contract Partner Agreements with

4 of 5 targeted companies

. Assisted the CFO in establishing and managing corporate agreements

with strategic business partners and investors

MTEL/SkyTel Corporation/ Jackson, MS, & Atlanta, GA

MCI WorldCom (03/94 - 07/00)

HR/Operations Manager on DutY /Account Executive / Marketing ANALYST (25%

-50% Travel)

KEY RESPONSIBILITIES:

. Developed employee training programs, conducted new hire training

and managed all HR generalist functions for multi-location

department of 500+ employees

. Managed national government accounts for sales organization

. Developed marketing programs for products and services and

conducted training for internal and external customers

. Directed sales force in management of customer accounts; developed

and conducted training for sales organization

. Managed development of new customer care call center, responsible

for all logistics from finding location, to staffing and

implementing call tracking system

ACTIONS & RESULTS:

. Issued and Managed Requests For Proposals and Negotiated Vendor

Contracts

. Increased company sales by 25% and produced 20% growth in Customer

Accounts (GAE) resulting in 45% growth with the Acquisition of the

UPS Customer Account

. Worked in both capacities of HR and Operation activities involving

recruitment, talent placement, training and development, labor

relations and compensation and benefits

. Managed Call Center Operations resulting in 50% reduction in

outsourcing and more efficient customer service

. Implemented call tracking system for customer service call center

located in three cities with staffing of over 500 employees

. Designed, developed, and facilitated employee training sessions, on-

going departmental evaluations, and employee development

. Improved quality of work and talent pool and increased internal

promotions by 15%

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