Customer Service Accounts Payable

Michael D. Thornton

* ******* ******

Augusta, Maine 04330

207-***-**** (Home)

207-***-**** (Cell)

*****************@****.***

Objective: Data Entry Operator Position

Summary of Qualifications:

Highly creative accounting and finance professional with over 15 years of experience. Skilled in problem

solving and maintaining accuracy. Possesses an insatiable drive to achieve and exceed goals.

Certification and Software:

AAPC-CPC-A medical coding – superior attention to detail

QuickBooks, Oracle, Peachtree, Microsoft Office, SAP

Employment History:

Recovery Resolution Specialists, Middletown, Connecticut – 4/2006 to 10/2010

AIM Healthcare Services – Middletown, CT

Researched and analyzed in-patient accounts in credit status for correct reimbursement. Investigated and

pursued recoveries on retrospective claims and file management. Assisted in process recovery on claims.

Ensured adherence to state and federal compliance policies, reimbursement policies, and contract

compliance.

Educated patient financial account representatives on AIM services and limitations through daily

interactions and self-developed printed guides approved by supervisor. Consistently met AIM quality

standards for accuracy of claims submitted for recovery. Continually safeguarded patient privacy in

compliance with HIPAA regulations. Identified payment trends and took proactive approach to resolving

payment errors by communicating issues to hospital supervisors and insurance companies.

Konica Minolta Business Solutions, Windsor, Connecticut – 6/2005 to 1/2006

Customer Service Representative III

Described product to customers and accurately explained details and care of merchandise. Communicated

with vendors regarding back order availability, future inventory and special orders.

Provided an elevated customer experience to generate a loyal clientele.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing

and shipping problems. Developed reputation as an efficient service provider with high levels of accuracy.

IKON Office Solutions – Glastonbury, Connecticut – 2/2000 to 5/2005

Order Coordinator/Contract Billing

Supervised invoice processing, purchase orders, expense reports, credit memos and payment transactions.

Reviewed all expense reports for accuracy and proper expense disclosure.

Balanced monthly general ledger accounts to accurately record cost and month end accruals.

Composed effective accounting reports summarizing accounts payable data. Successfully implemented

new technologies and process automation to encourage continuous improvement. Maintained daily

contact with company administration, sales and technical service representatives.

Worked with commissions department to account for sales accruals and marketplace revenue.

Assisted in Oracle training for six departments.

Stanley Access Technologies, Farmington, Connecticut – 8/1999 to 12/1999

Billing Representative / Account Executive

Reconstructed accounting records from clients' checks and cash receipts. Worked with managers to

develop annual expense plan goals. Supervised accounts receivables clerks, team of five. Analyzed

monthly balance sheet accounts for corporate reporting.

Sheraton Tara Hotels, Framington, Massachusetts – 5/1994 to 9/1999

Accounts Payable / Accounts Receivable

Maintained 98% accuracy in calculating discounts, interest and commissions. Successfully implemented

new technologies and process automation to encourage continuous improvement. Composed effective

accounting reports summarizing accounts payable data. Posted receipts to appropriate general ledger

accounts. Reconciled discrepancies between accounts receivable general ledger account and

accounts receivable trial balance account. Monitored payments due from clients and promptly contacted

clients with past due payments. Researched and resolved accounts payable discrepancies. Reviewed all

expense reports for accuracy and proper expense disclosure.

Education:

Branford Hall Career Institute, Windsor, Connecticut

Associate of Science: Health Claims Specialist - 2007

Brown University, Providence, Rhode Island

Bachelor of Arts: Business Administration - 1997

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