Customer Service Management

Abdul Baten

Email: *******@*****.***

*** **** *** ******; Brooklyn NY 11218

Mobile: 347-***-****

EDUCATIONAL TRAINING

Star Career Academy, New York, NY Projected date of completion 12/2013

Currently enrolled in an intensive 900-hour program comprised of theoretical and practical applications of

essential hospitality management skills which include the following:

Front Office Operations/Fidelio Opera Back Office Accounting

Housekeeping Management Tourism

Security Management Convention Sales & Service

Food & Beverage Operations Personal & Professional Development

PROFESSIONAL PROFILE

Kosher Deluxe, New York, NY 2004-Present

Head Grill Cook

• Check the quality of raw or cooked food products to ensure that standards are met.

• Monitor sanitation practices to ensure that employees follow standards and regulations.

• Check the quantity and quality of received products.

• Order or requisition food or other supplies needed to ensure efficient operation.

• Supervise or coordinate activities of cooks or workers engaged in food preparation.

• Inspect supplies, equipment, or work areas to ensure conformance to established standards.

• Determine how food should be presented and create decorative food displays.

• Instruct cooks or other workers in the preparation, cooking, garnishing, or presentation of food.

• Estimate amounts and costs of required supplies, such as food and ingredients.

• Collaborate with other personnel to plan and develop recipes or menus, taking into account such

factors as seasonal availability of ingredients or the likely number of customers.

Crown Fried Chicken, Brooklyn, NY 2001-2003

Customer Service/ Counter Attendant

• Serve customers in eating places that specialize in fast service and inexpensive carry-out food.

• Accept payment from customers, and make change as necessary.

• Request and record customer orders, and compute bills using cash registers, multicounting machines,

or pencil and paper.

• Clean and organize eating, service, and kitchen areas.

• Notify kitchen personnel of shortages or special orders.

• Communicate with customers regarding orders, comments, and complaints.

• Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups,

pizza, or coffee using proper safety precautions and sanitary measures.

• Select food items from serving or storage areas and place them in dishes, on serving trays, or in takeout

bags.

• Relay food orders to cooks.

• Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or

frozen custard machines.

ADDITONAL SKILLS

• Strong ability to handle work and staff pressures

• Strong written and verbal communication skills

• Excellent interpersonal and customer service skills

Abdul Baten

Email: *******@*****.***

343 east 9th street; Brooklyn NY 11218

Mobile: 347-***-****

• Expert in kitchen management and ability to work in high stress situations

Contact this candidate