Customer Service Operator

LOUIS J GRANOFF

*** ******** ** ** • Calhoun, GA 30701 • 770-***-**** • *****.*******@*****.***

GENERAL LABORER

- Recent Employment Experience -

Driver Assistant (Temporary/Seasonal, Part-time - (x2)

December, 2011 – January, 2012, and again November, 2012 – December, 2012

United Parcel Service (UPS)

Dalton/Northwest GA

Riding with driver on route, helping carry and deliver packages to their destinations.

Master Control/Ingest Operator (Independent Contractor, Part-time)

May 2010 – September 2010

WDSI FOX-61 CHATTANOOGA

Chattanooga, TN

Work involving management of broadcast media files within computer server systems.

Master Control/Ingest Operator

August 2009 – May 2010

Greater Chattanooga Public Television Corporation (PBS)

(WTCI-TV 45)

Chattanooga, TN

Responsible for broadcast and monitoring of all programming over the air in accordance with FCC Regulations, maintained daily Program Log, live on-air switching between programs and breaks, and ingesting program material into appropriate computer servers for later playback.

Customer Services Representative

June, 2007 - November, 2007

American Express Platinum Travel Service

Norcross (Atlanta), GA

Customer Service duties and responsibilities over the phone, assisting Travel Agents on behalf of their clients, in an inbound call center.

Business Travel Consultant

September, 2005 - September, 2006

American Express Business Travel Service

Albuquerque, NM

Arranging business (primarily domestic) travel reservations (airline, car, hotel, rail and limousine accommodations) for employees of small to large-market companies, while speaking with them over the phone in an inbound call center.

Broadcast Professional

1991 – 2005

All American Television Network, Inc./Trinity Broadcasting Network, Inc.

(KNAT-TV 23)

Albuquerque, NM

Assured audio and video levels remained constant and correct in accordance with FCC regulations, maintained Daily Program Log, performed on-air switching of all programming, and regularly assisted Production Department in nearly all aspects local programming, including camera operation, floor direction, audio, and video editing.

- REFERENCES MADE AVAILABLE UPON REQUEST -

Contact this candidate