Customer Service Sales

Brian Garwood,

** *** *** **, *** Arbor, MI *****

Phone Number: 734-***-****

Email address: *****.*******@*****.***

Summary:

A highly skilled and deadline-oriented writer, technical writer and editor with 10 years of

experience managing multiple projects in the legal publishing industry; including content

marketing, online and print publishing,

Education:

Columbia College of Chicago, IL 1997

Bachelor of Arts, Creative Writing

Skills: XML, HTML, SGML, Arbortext, SAP Product Management System, Tigre, MS Office Suite

Employment:

Thomson Reuters Group, Cleveland, OH 7.2002 - 10.2008

Business Organizations' Team

Senior Editor – Analytical Legal Department

• Acted as a liaison between the authors and the product managers, sales and customer service

representatives when product questions arise.

• Communicated with editors, staff and C-Level managers.

• Provided product managers with pertinent information for sales and marketing purposes.

• Managed 6-10 projects and publications of assigned content in accordance with established

production schedules; met deadlines.

• Effectively managed the flow of author-submitted content for assigned treatises by monitoring

schedules.

• Proofread manuscripts provided by an attorney, coded it in XML, HTML or SGML using Arbortext

editing system, added graphics, images, tables, and / or hypertext links, then submitted products

to prepress.

• Tracked and recorded each stage of the content into the SAP product management system.

• Transmitted and reviewed final proofs that ensured immediate changes.

• Prepared monthly newsletters in Photoshop, were Corporate Acquisitions, Corporation Forms,

Quarterly pamphlet product was Corporate Practice Commentator.

• Editor for annual and semi-annual, single and multi-volume, online and print products;

Shareholder Litigation, Basic Legal Transactions, Attorney Corporate Client Privilege.

Thomson West Group, Deerfield, IL 1.1998 - 7.2002

Editor – Workbooks and Legal Forms Team

• Wrote publications for newsletters, journals, books, legal texts in addition to HTML and SGML

tagging and coding using Microsoft Office Suite systems.

• Primary editing utilized the Tigre text editor.

Extracted Table of Contents, Appendix, Index, and other reader reference aids.

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