Customer Service Sales

*+ years of customer service & staff support with increasing responsibilities in industrial and retail environments

Highly motivated worker with proven record of quickly mastering new assignments and responsibilities, ranging

from heavy equipment to electronic equipment, to leading and supervising co-workers

Swift and adroit learner able to master new skills and technologies with little to no supervision

Successfully passed several skill and safety tests for heavy equipment operation

Developed small tool skills on various home improvement projects (painting, woodworking, sheetrock)

Familiarity with MS Word, Excel, Access, PowerPoint, Photoshop, social media, animation & web design

Experience operating video camera, overseeing live video feeds, and production lighting setup and direction

OPERATOR AMBASSADOR STEEL, Kansas City, Missouri 2010 – present

Substitute supervisor of night shift crew as of July 2012, and in that responsibility produced four times the

finished product of the day shift with only one-third the staff

Utilized metal fabrication equipment, including: Auto-Coil Bender, Robomaster Bender, Sheet Metal Bender,

Metal Shear, Magnetic & Non-magnetic Crane, Forklift, Drill Press, and Grinder

Handled 150 tons of rebar steel daily on average, including production for six different wind turbine farms

LINE STAFF WICHITA STEAKHOUSE, Wichita, Kansas 2008 - 2010

Dish – cleaned and washed serving dishes, glasses, utensils, food preparation dishes including sorting and

restocking of each item; clean-up of food and beverage related spills throughout entire facility; daily trash

maintenance during shift and at close; performed closing functions by completing all cleaning tasks readying

entire facility for next business day

Pantry – prepared & cooked bread servings, prepared customized salads & desserts; maintained salad bar

(food preparation and restocking, equipment cleaning); prepared all to-go meals & take-home leftovers

Cook – prepared and cooked fried food appetizers and dishes as ordered, prepared and cooked sauté dishes

(soups, pastas, vegetables); communicated food order to other cook staff personnel after receiving food order

through electronic ordering system

Established amicable work relationships with management and staff possessing wide variety of personalities

Supported Cook’s responsibilities originally as emergency fill-in and then as regular Cook

STAFF WARREN THEATRES, Wichita, Kansas 2007 - 2008

Retail Sales - Concessions – point-of-purchase sales, customer service, inventory management (count and

restock), equipment maintenance, and cash register handling of cash and credit transactions

Theatre Maintenance – performed daily janitorial services after movie showings and at close

Managed six employees as Shift Supervisor at Concession Stand, responsible for efficient team functioning

Supervised eight employees as Shift Supervisor for Theatre Maintenance

Promoted various kid movies as an On-site Character Actor

Carson S. Melrose – ******.*******@*****.*** – 818-***-**** Page 1

STAFF & CO-MANAGER WHOLESALE FIREWORKS, Wichita, Kansas 2005 – 2009

Inventory Control & Management – opening and closing inventory count, pricing, stocking, re-ordering

Site Preparation – set-up and tear down of tent, signage, tables, lighting, point-of-purchase displays, trash

removal, and daily site management

Cash Register – processing purchases, handling of cash and credit transactions, close-out, customer

satisfaction, promotional sales

Sales – product performance clarification, value pricing, customer service, promotions marketing

Developed sales and marketing skills directly interfacing with customers

Supervised site and inventory during both day, evening and night shifts

STAFF MORRIS’S FAMILY RESTAURANT, Wichita, Kansas 2005 – 2007

Bus – menu clarification, order-taking, servicing tables, food and beverage delivery, table clean-up

Host Station – greeting and seating of guests

Cash Register – processing orders, handling of cash and credit transactions, customer service

Mastered cash register functions after one training session and was granted full responsibility after 30 days

Attained State of Kansas Food Handler’s certification

VOLUNTEER CENTRAL COMMUNITY CHURCH, Wichita, Kansas 2003 - 2009

Operated video record equipment and spotlights during worship services and special events

Performed Sales and Inventory Control functions at Central Café

Performed acting roles and responsible for line memorization and blocking in multiple drama’s and musical’s

Lead Teen Team Member assisting with Vacation Bible School supervising groups of 30 children

Served as waiter for various functions with over 200 in attendance

Light Technician, Graphics Technician and Assistant Sound Technician for two-day woman’s conferences with

250+ and 600+ attendees

Member of Leadership Team and Communications Team for Youth Group

Team Member on week-long Youth Mission Trip to Ensenada, Mexico, conducting Vacation Bible School at an

orphanage

Project Leader and Team Member on week-long Youth Mission Trip to Port Aransas, Texas, working at

Aransas National Wildlife Reserve

Team Member on week-long Youth Mission Trip to Gulfport, Mississippi, for Hurricane Katrina Disaster Relief

Designed, Created and Assembled metal goalie boxes for High School soccer teams; performing arc welding,

gas welding and MIG welding to finish project

OSHA 12 hour training seminar 2010

OSHA SHARP (Safety Health and Achievement Recognition Program) - only a few select businesses across

the country participated in this program

Fork Lift Operations, 2010

State of Kansas Food Handlers, 2005

Wichita North High School, Unified School District # 259, Wichita, Kansas, Graduated 2009

Attended two-day Personal Investing (Options and Currency) seminar, 2008

Self-taught cooking skills and became cook at restaurant

Operated heavy equipment for 30 days without supervision before management realized training had not been

provided

Carson S. Melrose – ******.*******@*****.*** – 818-***-**** Page 2

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