Customer Service Sales
Resume:
Robert L. Duden
Lincoln, NE 68506
*******@*****.***
Summary Objective
To obtain a professional position where I can consult with clients/customers and collaborate with
a team of experienced professionals in accounting, customer service and sales, using these
technical abilities to increase a company productivity and efficiency.
Summary Skills
* Conducted general ledger, balance sheet and income statement audits on internal
company locations
* Performed compilations, reviews and other accounting services. Specialized experience
in governmental and agricultural industries.
* CGFM - Obtained Certified Government Financial Manager designation based of
government financial experience and membership in Association of Government
Accountants
* Ability to meet and connect with a variety of people based on curiosity, honesty and sense
of humor
* Conduct sales contacts to provide information, promote and persuade
* Retain customers by providing excellent customer service through timely follow-up,
individualized assistance with products and ability to communicate effectively with
customers
* Build lasting relationship with customers through becoming trusted consultant and
product educator
* Excellent computer skills in Excel, Word, Lotus, Quattro, Access and email applications
Summary of Experience
• Customer Service Representative, Dell Lincoln, NE 3/2013 – Present Customer
service representative for Dell working on Blue Cross Blue Shield of Michigan
contract for seniors for Medicare insurance coverage.
• Advisor, Nelnet, Lincoln, NE 12/2011 – 11/2012 Customer service
representative for Nelnet Service and Repayment Center, Special Direct
Consolidations and advising borrowers repayment options.
• Sales Consultant, Home Depot At Home Services, Lincoln, NE 7/2011 – 11/2011 Sales
of Windows, Siding, Roofing, Insulation and Gutters to Home Depot customers on an in-
home appointment basis.
• Bank Support Analyst, Automated Systems Inc. Lincoln, NE 3/2010 – 7/2011 Customer
service, troubleshooting and answering calls concerning the Insite bank system software
• Direct Service Professional, Developmental Services of Nebraska Lincoln, NE 1/2009
– 3/2010 Worked with developmental disabled individuals in a vocational rehabilitation
setting teaching work skills and preparing them for outside employment.
• Customer Service Representative World’s Foremost Bank Cabela's Lincoln, NE
3/2008 - 10/2008
• Route Manager The Schwan Food Company Crete, NE 2/2003 - 2/2007
• Sales representative for Schwan Home Service, maintaining full set of routes, building
new customers
• Rural Postal Carrier United States Postal Service Lincoln, NE 5/2002 - 7/2003
• Auditor II State of Nebraska HHS Lincoln, NE 7/2002 -10/2002
Audit Medicaid cost reports for nursing homes, establishing reimbursement rates for Medicaid
• Financial Representative Woodmen Financial Resources Lincoln, NE 12/2001 ¬ 4/2002
Sale of Life Insurance, investments, annuities and health insurance
• Senior Auditor Stevenson & Associates LLC Lincoln, NE Cooperative Service
Company 10/1998 -7/2001 Conducted financial audits of farmers cooperatives and
related entities, performed physical inventories of grain fertilizer and chemicals,
completed tax returns for cooperatives
• Internal Auditor Archer Daniel Midland Company Overland Park, KS 9/1997- 10/1998
Conducted internal audits of company locations, performed physical inventories, compliance
testing of company locations for Federal, State and company regulations
Education
BS in Business Administration emphasis in Accounting University of Nebraska-Lincoln
Professional Memberships
Association of Government Accountants, National Management Association
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