Customer Service Manager

Kathleen Rayburn

**** ********* **** #33-904-***-****

West Palm Beach, FL 33411 ***************@*****.***

Profile A proficient, versatile, analytical, goal oriented professional with over 20

years experience in office related fields: bookkeeping, human resources,

payroll, supervising, training, secretarial, reception, customer service with

excellent organizational and technical skills.

Skill Highlights

* QuickBooks * Sense of humor

* Peachtree * Team player

* Full charge bookkeeper * Proficient

* Cash flow reporting * Organized

* Budget development * Versatile

* Cost accounting * Analytical

* Payroll systems * Customer service

* Financial reports * Common sense .

Professional Experience

April 2011 – June 2013 Melbourne Beach, FL

Loggerhead Bar & Grill Accounting/Office Manager

Set up accounting through QuickBooks for a local, 150 seat restaurant, set up office, set

up payroll, set up Human Resource Department; benefits, orientation, compliance, set up

all vendors, set up purchasing, helped set up Aloha Restaurant System.

October 2009 – April 2011 Melbourne Beach, FL

Aquarina Golf Club Accounting/Operations Manager

Duties include all accounting through monthly reports in QuickBooks software. I was

responsible for all the hiring and purchasing for restaurant and golf course as well as

working the golf course front desk, working the restaurant and the golf cart operations.

October 2004 – October 2009 Melbourne Beach, FL

IRD Golf, LLC & SMS, Inc. Office Accounting Manager

Duties include accounting for the Water & Sewer Department, Golf Pro Shop and Golf

Restaurant through QuickBooks software; accounts payable, payroll, budgeting, hiring,

benefits, orientation, special events, customer service, managing all financial records.

February 1995 - August 2004 Atlantic Beach, FL

Sea Turtle Inn Assistant Controller

Duties include all hotel banking, large volume of accounts payable, setting up new

vendor accounts and maintaining statement accuracy, large volume of accounts receivable

from billing to collection, payroll through ADP for 200 employees, daily revenue reports,

travel agent commission and customer service, stepped into HR when needed with hiring,

compliance, workers compensation, employee relations.

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