Customer Service Training
Resume:
Silvin Dorelus
*** ******* **, *** ******, CA ***69
*.*********@*****.***
Strength Field Radio Operator
Skills Summary Season management professional with 4 years of Military Special
Operations Community.
Accomplished in problem resolution within administration,
operations, and logistical arenas to include strong research, risk
analysis and process evaluation skills.
Versatile negotiator with excellent communication skills to teach lead
and motivate others exceptional performance levels.
Competent with personal sidearm and crew served weapons.
Adept in the use of non lethal deterrent and control of individual’s.
Department of Defense Secret Clearance.
Additional skills include customer service, general office support.
Experience 6/2007 to
Communications Supervisor 6/2011
United States Marine Corps, Oceanside, CA
Managed the communication assets of special operations.
Developed intricate training packages that require meticulous
coordination and continuous liaison between internal and external
agencies achieving organizational goals and resulting in the
development of communication Standard Operating Procedures.
Communication Supervised internal and external communication in
support of long range point, area and zone reconnaissance via air,
amphibious, and ground insertion / extraction.
Implementing VoIP : configuration phones and Personal computer’s
and trouble shooting.
Assisting in ensuring physical desktop connections.
Maintaining desktop support by maintain connectivity within the
network
Assisting in daily communication training using SharePoint and
Microsoft.
Updating software and backing up files on machines.
Accomplishment
CIRCOM
Technical Skills
Vlan configuration 11/2012 to
present
IP configuration / and sub netting 11/2012 to
present
Cisco WAN DESING/SUPPORT 11/2012 to
present
Cisco Switch and Router configuration 11/2012
to present
Satcom and HF radio implementations 06/2006 to
06/2011
Accomplishments
Satellite Communication: Implementing and troubleshooting
encrypted communication.
HF Communication : Implementing long distance communication
Vlan configurations which included enabling trunks and native vlans
and also providing switch port security on a network.
Subneting and providing IP address for a network .
Certificates of Completion San Marcos, CA
Secret Clearance (Active)
A+ certification
6/2011 to
Education and training Palomar College,San Marcos, CA present
Associates of Science : Network Administration
Emphasis in Cisco and Linux
CCNA Exploration1: Cisco Fundamentals
CCNA Exploration2:Router Configuration
CCNA Exploration3:Switch and Wireless
CCNA Exploration4:Accessing the WAN
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