Customer Service Engineer
Resume:
Joel Paul
Deerfield Beach, FL 33442
US
**********@*****.***
TECHNICAL SKILLS
• Components And Applications, Lash, CMOS/TTL Logic, CDLP, Adcs/Dacs, DDS. Diodes And Transistor Operations
• Fundamentals Of Power Supplies, Limiting Circuits, Circuits, Amplifiers,
• Studies In the applications of Switching Circuits.
• Robotics And Industrial Controls - Passive And Active Devices and Applications, set-up, and control of these Systems
COMPUTER / PROGRAMMING SKILLS
• Microsoft Suite (Word, Excel, Access, Powerpoint, Outlook)
• C, Unix Workstations Lab View Mat Lab Embedded C programming
• Profound Understanding of Digital and Analog Electronics
• Solid Understanding Of Device Technology And In Designing Of Analog Circuits
• Strong ability to coordinate with customer, Manufacturing, Test And
Technical Subcontract Technical Personnel
• Outstanding Ability To Manage in a Team and prioritize tasks
COMPUTER SKILLS
• Programming Languages C & Assembly Languages
• Familiar with C++ Micro Station V8i
• AutoCAD Solid Works 2007 concepts. LabDAS
• Linux and National instruments Lab View CV+ Genie.
• Emulators / Simulators emulator, ARM AND PIC DSP processors embedded systems development, RTOS, and with Real Time Linux kernel
• Microprocessors / Microcontrollers
MobileNet Services, Inc. Mar 2013 - May 2013
RF Driver Tester
Fort Lauderdale, FL
• Helped in cluster analysis and optimization of UMTS network.
• Responsible to resolve day-to-day Actix issues and support regions to deliver KPI report of every UMTS cluster.
• Post-process, validate, analyze, and optimization of network.
• Analysis and optimization of UMTS network using Actix Spotlight and Analyzer and CISCO CCNA and Ericsson RBS, MSC, BSC Classic.
• Monitoring of Network performance improvement (KPIs) and optimization tasks.
• Used AT&T GNG performance engineering for troubleshooting Ericsson OSS and KPIs reporting.
• Responsible for pre and post launch performance and optimization activities for 130 sites.
• Troubleshooting and resolving customer service issues
• Routine Network Performance Monitoring and review of Key Performance Indicator (KPIs).
• Improved performance statistics of top offender sites.
• Reduced dropped calls, access failures and analyzed daily statistics within a Nortel CDMA network.
• Recommended various changes like antenna azimuth, tilt (electrical and mechanical), datafill, antenna type, increasing or decreasing pilot power and hardware changes.
• Ericsson UMTS project for MetroPCS. Data collection, analysis and processing using TEMS and Agilent tools. Single site verification, UMTS signal measurement, hand off, call dropping, blocked calls, signal level, and frequency scanning.
• Monitoring and troubleshooting of network problems with Sr. RF Engineer.
• Worked on voice testing in GSM network and Network Support and data testing for GPRS and EDG and UNIX
Empower RF Systems (Florida Field AgentI) Jul 2011 - Feb 2012
Electronics Engineer / Tester
Inglewood, CA
• Worked hands-on as a member of cross-functional engineering teams, supporting the development of new products.
• Collaborated with some of the best engineers in the industry and involved in the product development process from initial concept to development.
• Created extensive design verification testing on analog and digital circuits, software testing, prototyping, and troubleshooting process.
• Created circuit board design and assisted in transitioning designs from engineering into manufacturing for production.
• Conducted continuous research and development on power electronics, plasma physics, analog, digital electronics, RF communication, IR communication and embedded micro-controllers technologies.
• Prepared necessary documentation for the quarterly testing and validation done to operational equipment.
• Project implementations involving Embedded C /C ++ Programming and Assembly level programming and Arm and Pic Microcontrollers.
• Ability to easily work with processors based on 32, 16 and 8-bit architectures
• Having excellent exposure in hardware design for processor interfacing devices and its troubleshooting.
• Proficiency in Perl and ClearQuest API Programming
• Familarity with Rational ClearCase and ClearCase MultiSite
Company: Affineon Lighting, Florida
Position: Engineering Technician
Period March 2011 - May 2011
• Prepared electronic and analog circuits, digital logic and microcomputer and performed tests on them.
• Ensured that all the products designed and tested accurately.
• Coordinated with the suppliers and provided support to the production team.
• Provided support to the production and design team, developed the electronic hardware and their specification.
• Assisted the other departments and prepared validation document such as Validation Test Plans.
• Project implementations involving Embedded C /C ++ Programming and Assembly level programming and Arm and Pic Microcontrollers.
• Ability to easily work with processors based on 32, 16 and 8-bit architectures
• Having excellent exposure in hardware design for processor interfacing devices and its troubleshooting.
Company: Trump Electronics, Florida
Position: Engineering Technician
Period May 2003 - August 2008
• Operates programmable auto-testers, samplers, real-time oscilloscopes, multi-meters, oscilloscopes, logic analyzers, pulse generators, meters, power supplies, and special test fixtures.
• Harness builds, connector pin-outs, crimping and cable manufacture
• Debugging as required by regulatory standards
• Support of senior technicians and system engineers in the troubleshooting, operation, and maintenance of various electronic and electrical equipment such as RF amplifiers, DC power supplies, line drivers and modems
EDUCATION
• Master in Information System Management Keller graduate -2012 - present
• BS Electronics & Communication Engineering Technology - 2011
• ITT Technical Institute
• AS Electronics Engineering Technology - 2006 graduation
• ATI Career Training Center
AWARDS AND AFFILIATIONS
• Institute of Industrial Electronics Engineering, Member
• Institute of Electrical and Electronic Engineers, Member
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