Manager Customer Service

Michael D. Sheah

**** ******* **.

Houston, TX **083

832-***-**** ********@*******.***

Objective

I would like to obtain a position in the drafting and design industry that will utilize my skills in

AutoCAD. I am a self-motivated, team player seeking an opportunity with a company for growth and

advancement.

Education

Horn Drafting & CAD Center – September 2012 – March 2013

Houston, TX

AutoCAD Operator’s Course – Certified

Basic Drafting – Certified

Pipe Drafting using CADWorx Plant Professional – Certified

This training emphasized 3 D modeling, running and troubleshooting Isogen isometrics and creating smart

P&IDs using CADWorx P&ID Professional.

Columbus State University – Columbus, GA

Major - Finance

Columbus High – Magnet School – Columbus, GA

Proficient in Windows 95, 98, 2000, Windows XP & Vista. Also, Microsoft Outlook, Access, Power Point,

Property Bridge, Focus, Adobe, Excel and Word.

Employment

January 2012- Current

Sheah’s Chop Shop -Houston, TX-Owner and Operator

Diagnose and repair automotive issues. Which include head gaskets, timing belts, water

pumps, brakes, shocks/struts, tune ups, replacing Windows,doors, and all other parts

which may be damaged.

November 2011 – November 2012

Accredo – Houston, TX – Press Assistant

Duties included production orders, utilizing color certs and techkon color management. Clean plates/press,

change doctor blades, web press, and cut cores. Train new hires on procedures and best practices including

safety rules and regulations.

February 2011 – August 2011

Econo Lube and Tune – Houston, TX – State Inspector

Perform state inspection on vehicles. Handle oil changes and preventative services including brakes,

suspension, etc. Over see operations of business when general manager off.

October 2007 – August 2010

Hunan House, Ennis TX – General Manager

Professionally handled all aspects running a successful business. Managed and motivated staff, prepared

and distributed payroll, tax preparation including W2 and W4 of employees. Handled the restaurant expenses

in efficient manner to keep the business running smoothly. Over saw routine maintenance on plumbing,

painting and occasional renovations as needed.

November 2006 – October 2007

Arbors on Westheimer – Houston, TX – Lease Consultant

General marketing, guest/resident relations, ran background checks on potential tenants, process paperwork

and inspecting property before and after maintenance.

December 2005 – October 2006

Hunan House - Ennis, TX – Assistant Manager

Duties included customer service, open and close the restaurant, balance register and maintain restaurant

appearance.

November 2004 – May 2005

Nu Deal – Columbus, GA – Owner of Car Performance Shop

January 2004 – July 2004

Audiotronics – Columbus, GA – Sales/Installation Technician

January 2000 – December 2003

New China Star – Columbus, GA – Waiter, Sushi Chef

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