Customer Service Sales

Evelyn M. Hernandez

**** ******* **. ***#** *******************@*****.***

Omaha, Ne 68105 Cell: 402-***-****

Objective

To secure a challenging position as a bank teller with a progressive company for advancement.

Key Qualifications

Customer service professional offering 4 years of diversified experience. Excellent communication and

problem-solving skills. Dedicated to achieving customer satisfaction as well as meeting and surpassing

company expectations. Proficient in Microsoft Applications. Take great satisfaction and pride in seeing

results and positive impact on the customer/client. Self-starter, flexible, independent, organized and

punctual. Cooperative, polite, and hardworking

Employment History

2011-2012: Photographer/ Sales Associate, Lifetouch Portrait Studios

Responsibilities

• Interacting/ Photographing family and children

• Involved in promotions and sales of products

• Booking stock, inventory control, making special orders, refund and return of damaged goods

• Customer service including complaints and problem-solving

• Booking and arranging online and by telephone appointments

• In store display and merchandise placement

• Accomplishing end of the day sales

• Opening and Closing Register Drawer and handling cash/ checks

2009-2010: Sales Associate, Charlotte Russe

Responsibilities

• Approaching Customer, greeting them, and helping them find products

• Working at cash wrap and processing check-outs promptly and without error

• Working in fitting rooms

• Working with stock and placing it in the store

• Floor sets, where merchandise is rearranged throughout the store to replenish and display new

merchandise

• Working and handling cash, checks, debit/credit at registers

Language Skills

• Verbal and Written fluency in English and Spanish

Education

• GED. Diploma, 2013

Bellevue University

Summary of Skills

• Customer Service

• Cash Handling

• Bi-lingual ( English- Spanish)

• Personal Computer Skills

Microsoft Word

o

Microsoft Excel

o

Microsoft Power Point

o

• Organized

• Detailed Orientated

• Multi-line phone system

Professional References

Megan Aguilar- Howard (Co-worker / friend for 4 years) 402-***-****

Adrian Ruiz- (Co-worker) 402-***-****

Francisco Rosales- (Dealership Owner and Family Friend) 402-***-****

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