Customer Service Manager
Resume:
SHIRLEY M. TROUT
PHOENIX AZ. 85018
**********@*****.***
Objective To secure management position with your company
Summary Build trust and confidence with customers and team members
Computer skills: MS Word, Excel, One-site, Yardi, and other industry specific software
Listen to customer requests and provide options to meet their needs
Handle multiple tasks and completed projects on time
Provide excellent customer service
Experience
Weidner Apartment Management Phoenix Arizona 602-***-****
Assistant community Director/ leasing Agent April 2011 to Present
Deposit Accounting,
Skilled Leasing consultant and Closer
Run weekly and monthly reports.
Assisted with all customer Service needs
Advance management training
Collection of money for deposits, application fees, rent
Processing move-ins and outs
Chandler Arizona 602-***-****
Accountemps
Collections October 2010 to January 2011
Call customer that on are in collections
Received check by phone payments
Processed deferments on payments
Phoenix Arizona 602-***-****
AAA Apartment staffing
Leasing Agent August 2010 to October 2011
Skilled Leasing Consultant
Answer multi-line phone system efficiently
Assisted with all customer service needs.
Mesa, Arizona 480-***-****
Select Suites/Stonegate Apt.
Assistant Manager Leasing Agent March 2005 to November 2008
Received Cash, checks and completed credit card transactions from customers and
employees.
Processed and received invoices for billing
Prepared bank deposit
Answered multi-line phone system efficiently
Skilled leasing consultant and closer
Closed out daily computer activities and performed nightly audits
Handled many administrative responsibilities
Managed property and staff on needed basis
Order supplies when needed
Prepared daily, weekly and monthly reports
Mesa, Arizona 480-***-****
Apache Sands Car Care Service
Office Staff/Cashier Trainer November 2004-March 2005
Processed daily and weekly reports
Handle impound Vehicles Window
Answered multi-line phone system efficiently
Train new Cashiers
Filled in for cashiers when they were absent
Closed our daily computer Activities
Filled Towing Tickets
Mesa, Arizona 480-***-****
Select Suites
Front Desk/Leasing Agent March 2002 to May2004
Received Cash, checks and completed credit card transactions from customers and employees
Processed and received invoices for billing
Endorsed checks and listed and totaled cash and checks to prepare bank deposit slips and take to
deposit to bank
Answered multi-phone system efficiently
Skilled leasing consultant
Closed out daily computer activities and performed nightly audits
Handled many administrative responsibilities
Managed property and staff on needed basis
Order supplies when needed
Prepared daily and weekly reports
Education
Southeastern College
Bachelors of Arts
Warren Central High School
College prep Studies
References
Ana Gercia 480-***-****
Tami Thompson 602-***-****
Wendy Evans 312-***-****
Contact this candidate