Neira Gegaj

Local Address

Permanent Address

Fluor / Work Control

Posavska 38

APO AE 09354

**** ********, ***

Office: 864-***-****

Cell: 00387.61.276.001

Afghan Cell: 079.190.0372

Personal Information

? Birth date: 17 Oct 1985

? Gender: Female

? Marital Status: Single

? Nationality: Bosnian

Objective

A Work Control Coordinator position within Work Control Department where I

can utilize 48 months of experience operating and maintaining a work

control service desk utilizing Maximo Computerized Maintenance Management

System in a facility operation and maintenance (O&M) program.

Summary

Over 5 years experience in an administrative office setting and 48 months

experience on LOGCAP in a service desk environment utilizing Maximo in a

Facility operation and maintenance program. Available to work overseas at

any location. Great English communication and negotiating skills (both

spoken and written).

Professional Experience

Work Control Coordinator ( Acting Supervisor ), ? Fluor ? Camp Blackhorse,

Kabul, Afghanistan 2/12- 4/13

Purpose for my transfer was to make sure that everything on the Camp

Blackhorse was as it suppose to be. I had to re-scan the documents from

2010 up to date 2013 and fix all the mistakes in Maximo, train the trades

on their SOP's, DTG's, JP's..etc.

Camp Blackhorse counts around 600 people and it is the smallest Camp I have

been in Afghanistan but I was the only person in the Camp doing the paper

work for big Projects. If something had to be fixed, repaired, built or

replaced I had to make sure that trades had all the paper work they need in

order to perform the job. Prior providing them with the work orders I had

to make sure that the Project will be under 5.000$, with that being said

once they turn in their assessments I add all the data in the system and

pull the cost out.

After they acomplished the work then I had to add in the system who worked

the specific day with their ID numbers they skill labor and how much they

are going to get pait for the job they performed.

My work responsebilities were the same as at Camp Eggers, providing

Customer Service to Military, Contractors and Civilians.

Work Control Coordinator ( Acting Supervisor ), ? Fluor ? Camp Eggers,

Kabul, Afghanistan 8/11-2/12

Additional duties and responsibilities were;

. Supported staff members; prepared and analyzed technical reports and

documentation;

Reviewed for accuracy and completeness; trained coworkers on computer

systems,

Scanning of documents and software applications

. Performed data entry; maintained records and updated data on a daily,

weekly and

monthly basis.

. Developed and maintained electronic records and files for several

departments; composed

and assembled activity reports, statistical reports and audits;

consistently reduced

overhead costs, improved work flow, increased Management and office

efficiency and

maximized efforts.

. Outlined meeting calendars and set appointments, conferences and

client meetings.

. Word processed documents and forms; composed, proofread, reviewed and

edited forms,

lists, charts, letters, correspondence, administrative documents,

memorandums and

directives

. Fielded calls and provided first-level escalation, resolving

dilemmas; handled a wide-

range of office obstacles and challenging situations

. Performed general office duties, including word processing, filing,

data entry, supply

purchasing, reproduction, mail distribution, faxing, scanning and

binding; purchase

office supplies; keep track of orders, working with vendors and

suppliers

. Word processed documents and forms; composed, proofread, reviewed and

edited forms,

lists, charts, letters, correspondence, administrative documents,

memorandums and

directives

. Fielded calls and provided first-level escalation, resolving

dilemmas; handled a wide-

range of office obstacles and challenging situations.

After working at Camp Eggers where I was in charge for the Work Control

Department I got transferred to Camp Blackhorse in February 2012.

Service Desk Specialist, Sr. ? Fluor ? Camp Phoenix, Kabul, Afghanistan

06/11 - 8/11

Operate and maintain a work order service desk and Computerized Maintenance

Management System (CMMS) called Maximo for facility Operation and

Maintenance (O&M) program. Perform complex maintenance and technical work

assisting in operating and maintaining a service work order system to track

and assign work orders for repairing buildings, electrical, small machines,

equipment, and grounds common to O&M contracts. Utilizes strong decision,

discretion and independent skills. Proficient n the use of PC-based

business application. Able to comply with work order system to include

interpreting work orders, performing data base work requested, and

completing work orders. Specifically:

? Receive and implement incoming Service/Work Order requests

? Enter all required data into Maximo, a computerized maintenance

management system.

? Distribute Service/Work Orders to responsible Trades for work to

be accomplished.

? Ensure that all Service/Work Order Logs were kept accurate daily

? Ensure that all EM (Emergency Work Orders) are reported and

entered into the system

? Entered required information in Maximo for work directed by LOTDs

? Made all necessary entries for P1 Work Orders for EIRC, ATI-LHS,

and FLASH-TENG

After being in Bagram for almost a year and being at Phoenix for few months

I got promoted into a Work Control Coordinator and got moved to another

Camp Eggers in Kabul- Afghanistan.

Service Desk Specialist, Sr. ? Fluor ? Bagram Air Field, Bagram,

Afghanistan 03/10 - 06/11

Under limited supervision, operated and maintained a work order service

desk and work order Tracking system (Maximo) utilized for facility O&M

program. Responsible for completing service orders, new work orders, and

preventive maintenance (PM) reports, insuring program maintained a 100%

compliance in accordance to contractual requirements. Tasked with creating

daily reports, doing mitigation plans, estimates, while dealing with Life,

Health and Safety (LHS) service orders (P1). Task including adding tasks

to work orders, materials, entering classification of pass or fail per

Techical Inspeaction and entering status of Waiting for Final Inspection.

Specific accomplishments:

? Updated the map for Bagram

? Ran all weekly reports, including PM Compliance, Service Order

Completion, and Service

Order Response

? Correlating the MSOW, PWs, SOPs, DTGs, and job plans with Maximo

to provide necessary

PMs and up to date checklists

? Provided job plans per services

? Performed inventory and track all assets assigned with PMs

? Responsible for helping request materials by the Trades upon

request

Logistics ? Radon Plaza/Hotel Maxi ? Sarajevo, Bosnina

03/07 - 02/10

A wealth of experience in all logistics jobs in a hotel environment.. I

worked in two of the most prominent hotels in Sarajevo. I was first

assigned as a Maid Supervisor, responsible for the cleanness of the hotel,

rooms and laundry. I was then assigned as a Inventory Clerk responsible

for the logistics in the warehouse. I maintained the complete

accountability records of all goods entering and leaving the warehouse for

use in the hotel. I was also a waitress for a short time in the same

hotel.

For a year and a half I worked in a notary office as secretary. I was

responsible for all administration. Also, I maintained the financial

accounts of our company. Responsibilities also included caring mail and

confidential agreements on verification of the institutions to such places

as the courts, municipalities, and tax administrations offices.

Education / Certifications

Textile School (Fesion Design), Icmc-Bussines School for Office Management

Launguages and Proficiency

Bosnian (Native), English (Strong), German(Strong)

Drive Licence: -B

Proficient in computer skills and abilities to include:

Data Base Software: SQL, Dbase, Microsoft Access

Operating Systems: DOS, Windows 95, 98 Microsoft NT, Microsoft Windows

2000 Professional, Windows XP, and Windows Vista.

Application Software: MS Office, Adobe Photo Shop, Adobe Acrobat, Norton

Utilities, Anti Virus,

Typing

70 words per minute

Contact this candidate