Service Customer
Resume:
Neira Gegaj
Local Address
Permanent Address
Fluor / Work Control
Posavska 38
APO AE 09354
Office: 864-***-****
Cell: 00387.61.276.001
Afghan Cell: 079.190.0372
Personal Information
? Birth date: 17 Oct 1985
? Gender: Female
? Marital Status: Single
? Nationality: Bosnian
Objective
A Work Control Coordinator position within Work Control Department where I
can utilize 48 months of experience operating and maintaining a work
control service desk utilizing Maximo Computerized Maintenance Management
System in a facility operation and maintenance (O&M) program.
Summary
Over 5 years experience in an administrative office setting and 48 months
experience on LOGCAP in a service desk environment utilizing Maximo in a
Facility operation and maintenance program. Available to work overseas at
any location. Great English communication and negotiating skills (both
spoken and written).
Professional Experience
Work Control Coordinator ( Acting Supervisor ), ? Fluor ? Camp Blackhorse,
Kabul, Afghanistan 2/12- 4/13
Purpose for my transfer was to make sure that everything on the Camp
Blackhorse was as it suppose to be. I had to re-scan the documents from
2010 up to date 2013 and fix all the mistakes in Maximo, train the trades
on their SOP's, DTG's, JP's..etc.
Camp Blackhorse counts around 600 people and it is the smallest Camp I have
been in Afghanistan but I was the only person in the Camp doing the paper
work for big Projects. If something had to be fixed, repaired, built or
replaced I had to make sure that trades had all the paper work they need in
order to perform the job. Prior providing them with the work orders I had
to make sure that the Project will be under 5.000$, with that being said
once they turn in their assessments I add all the data in the system and
pull the cost out.
After they acomplished the work then I had to add in the system who worked
the specific day with their ID numbers they skill labor and how much they
are going to get pait for the job they performed.
My work responsebilities were the same as at Camp Eggers, providing
Customer Service to Military, Contractors and Civilians.
Work Control Coordinator ( Acting Supervisor ), ? Fluor ? Camp Eggers,
Kabul, Afghanistan 8/11-2/12
Additional duties and responsibilities were;
. Supported staff members; prepared and analyzed technical reports and
documentation;
Reviewed for accuracy and completeness; trained coworkers on computer
systems,
Scanning of documents and software applications
. Performed data entry; maintained records and updated data on a daily,
weekly and
monthly basis.
. Developed and maintained electronic records and files for several
departments; composed
and assembled activity reports, statistical reports and audits;
consistently reduced
overhead costs, improved work flow, increased Management and office
efficiency and
maximized efforts.
. Outlined meeting calendars and set appointments, conferences and
client meetings.
. Word processed documents and forms; composed, proofread, reviewed and
edited forms,
lists, charts, letters, correspondence, administrative documents,
memorandums and
directives
. Fielded calls and provided first-level escalation, resolving
dilemmas; handled a wide-
range of office obstacles and challenging situations
. Performed general office duties, including word processing, filing,
data entry, supply
purchasing, reproduction, mail distribution, faxing, scanning and
binding; purchase
office supplies; keep track of orders, working with vendors and
suppliers
. Word processed documents and forms; composed, proofread, reviewed and
edited forms,
lists, charts, letters, correspondence, administrative documents,
memorandums and
directives
. Fielded calls and provided first-level escalation, resolving
dilemmas; handled a wide-
range of office obstacles and challenging situations.
After working at Camp Eggers where I was in charge for the Work Control
Department I got transferred to Camp Blackhorse in February 2012.
Service Desk Specialist, Sr. ? Fluor ? Camp Phoenix, Kabul, Afghanistan
06/11 - 8/11
Operate and maintain a work order service desk and Computerized Maintenance
Management System (CMMS) called Maximo for facility Operation and
Maintenance (O&M) program. Perform complex maintenance and technical work
assisting in operating and maintaining a service work order system to track
and assign work orders for repairing buildings, electrical, small machines,
equipment, and grounds common to O&M contracts. Utilizes strong decision,
discretion and independent skills. Proficient n the use of PC-based
business application. Able to comply with work order system to include
interpreting work orders, performing data base work requested, and
completing work orders. Specifically:
? Receive and implement incoming Service/Work Order requests
? Enter all required data into Maximo, a computerized maintenance
management system.
? Distribute Service/Work Orders to responsible Trades for work to
be accomplished.
? Ensure that all Service/Work Order Logs were kept accurate daily
? Ensure that all EM (Emergency Work Orders) are reported and
entered into the system
? Entered required information in Maximo for work directed by LOTDs
? Made all necessary entries for P1 Work Orders for EIRC, ATI-LHS,
and FLASH-TENG
After being in Bagram for almost a year and being at Phoenix for few months
I got promoted into a Work Control Coordinator and got moved to another
Camp Eggers in Kabul- Afghanistan.
Service Desk Specialist, Sr. ? Fluor ? Bagram Air Field, Bagram,
Afghanistan 03/10 - 06/11
Under limited supervision, operated and maintained a work order service
desk and work order Tracking system (Maximo) utilized for facility O&M
program. Responsible for completing service orders, new work orders, and
preventive maintenance (PM) reports, insuring program maintained a 100%
compliance in accordance to contractual requirements. Tasked with creating
daily reports, doing mitigation plans, estimates, while dealing with Life,
Health and Safety (LHS) service orders (P1). Task including adding tasks
to work orders, materials, entering classification of pass or fail per
Techical Inspeaction and entering status of Waiting for Final Inspection.
Specific accomplishments:
? Updated the map for Bagram
? Ran all weekly reports, including PM Compliance, Service Order
Completion, and Service
Order Response
? Correlating the MSOW, PWs, SOPs, DTGs, and job plans with Maximo
to provide necessary
PMs and up to date checklists
? Provided job plans per services
? Performed inventory and track all assets assigned with PMs
? Responsible for helping request materials by the Trades upon
request
Logistics ? Radon Plaza/Hotel Maxi ? Sarajevo, Bosnina
03/07 - 02/10
A wealth of experience in all logistics jobs in a hotel environment.. I
worked in two of the most prominent hotels in Sarajevo. I was first
assigned as a Maid Supervisor, responsible for the cleanness of the hotel,
rooms and laundry. I was then assigned as a Inventory Clerk responsible
for the logistics in the warehouse. I maintained the complete
accountability records of all goods entering and leaving the warehouse for
use in the hotel. I was also a waitress for a short time in the same
hotel.
For a year and a half I worked in a notary office as secretary. I was
responsible for all administration. Also, I maintained the financial
accounts of our company. Responsibilities also included caring mail and
confidential agreements on verification of the institutions to such places
as the courts, municipalities, and tax administrations offices.
Education / Certifications
Textile School (Fesion Design), Icmc-Bussines School for Office Management
Launguages and Proficiency
Bosnian (Native), English (Strong), German(Strong)
Drive Licence: -B
Proficient in computer skills and abilities to include:
Data Base Software: SQL, Dbase, Microsoft Access
Operating Systems: DOS, Windows 95, 98 Microsoft NT, Microsoft Windows
2000 Professional, Windows XP, and Windows Vista.
Application Software: MS Office, Adobe Photo Shop, Adobe Acrobat, Norton
Utilities, Anti Virus,
Typing
70 words per minute
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