Customer Service High School

Sonia Banuelos

**** ****** *** ? South Sioux City, Nebraska 68776 ? 712-***-**** ?

*****.**********@*****.***

EDUCATION & TRAINING

High School May 2007

South Sioux City Senior High School South Sioux City, NE

Certificate August 2009

Tri-State Nursing Sioux CIty, IA

PROFESSIONAL EXPERIENCE

Customer Service Agent March 2012 - May 2013

Stream Global Services Sergeant Bluff, IA

. Taking care of our consumers by placing orders over the phone, offering

new products as well as answering billing questions. Bi-Lingual

. Recommend and provide advice on a wide variety of products and services.

. Answer telephones to provide information and receive orders.

. Greet customers and discuss the type, quality and quantity of

merchandise sought for rental.

. Advise customers on use and care of merchandise.

Packager May 2011 - February 2012

Advance Services Sioux City, IA

. Packing items in production such as Candy, Ice-cream and Muffins.

. Mark and label containers, container tags, or products, using marking

tools.

. Measure, weigh, and count products and materials.

. Examine and inspect containers, materials, and products to ensure that

packing specifications are met.

. Clean containers, materials, supplies, or work areas, using cleaning

solutions and hand tools.

. Bi-Lingual

Customer Service Representative May 2008 - September 2010

Alorica North Sioux City IA

. Activating Service for AT&T Consumers

. Taking Payments

. Troubleshooting

. Bi-Lingual

Shelter Advocate November 2010 - February 2011

CSADV Sioux City, IA

. Paperwork for Clients

. Making sure rooms where clean.

. Participate in the determination of organizational policies regarding

such issues as participant eligibility, program requirements, and

program benefits.

. Bi-Lingual

TOOLS & TECHNOLOGY

. Word, Outlook, Printer,Windows,and Fax Machine.

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