Customer Service Project Management

Margo Koutsouradis

* **** ******** **, *******, IL 60611

Cell Phone: 215-***-****

Email: ********@*****.***

EDUCATION

THE UNIVERSITY OF MICHIGAN

Bachelor of Arts in Political Science, University Honors (GPA 3.6/4.0), May 2013

PROFESSIONAL SKILLS

• Strong written and verbal communication skills

• Knowledge of Microsoft Office Suite

• Skilled in using Internet and other research tools to gather information from public and private databases

• Excellent organization, attention to detail, and project management abilities

• Experienced in social media use

PROFESSIONAL WORK EXPERIENCE

Bridget Mary McCormack’s 2012 Michigan Supreme Court Campaign August-November 2012

Intern, Ann Arbor, MI

• Participated in campaign phone banks and registered constituents to vote

• Assisted in developing the campaign’s social media strategies, using social media to organize campaign events,

execute voter outreach campaigns, and increase statewide awareness of key election issues

American Continental Group June-August 2012

Intern, Washington D.C.

• Attended U.S. congressional hearings and wrote same-day briefings for clients and staff

• Assisted with healthcare, immigration, and financial legislation research

• Worked with partner on copyright patent initiatives, advocating for intellectual property rights in the blogosphere

Office of Emily Thornberry, Member of Parliament (MP) January-April 2012

Intern, London

• Worked in constituency and policy offices, writing letters to constituents regarding individual casework and

policy issues and organizing fundraising and town hall events

• Received excellent rating from MP for attitude, communication skills, and work ethic

Office of Congresswoman Allyson Schwartz May-August 2012

Intern, Washington D.C.

• Developed communication skills through email and phone interactions with constituents

• Gained comprehensive insight into U.S. legislative process by assisting staff with policy research

• Gained familiarity with IQ, the computer program used to organize constituent correspondences

OTHER WORK EXPERIENCE

Sava’s Restaurant January-June 2013

Host, Ann Arbor, MI

• Gained experience in customer service, multi-tasking, and maintaining composure during busy dining hours

HONORS AND AWARDS

• Named James B. Angell Scholar for two consecutive terms of all As and University Honors (Fall 2011, Winter

2012)

• Member of the University of Michigan’s chapter of Pi Sigma Alpha, National Political Science Honors Fraternity

ADDITIONAL SKILLS AND ACTIVITIES

• Proficient in Greek

• Member of Delta, Delta, Delta Fraternity, Iota Chapter

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