Customer Service Manager

TANYA DEMIRAL

***** ******** ***.**** *****, CA *1343

818-***-****,*****.*****@*******.***

AREAS OF EXPERTISE

Event Planning,Supply/Logistics Operations,Supply Chain Development,Inventory Managment

Employee Relations,Organizatoin Development,Traning,Staffing Requirments,HR Policy Design

PROFESSOINAL EXPERIENCE

DG Engineering Corp.,Los Angeles,October 2012-Present

Customer Service Manager

• Monitored enquiry and order registratoin process with production managment team

• Collected and recorded payments from vendors and customers

• Acted as an administrative and office manager for daily operations

SKF TURKEY (The Knowledge Engineering Copmany),Turkey,1994-October 2012

HR Manager, 2010-2012

• Succesfully implemented HR programs,with ensure consistercy throught region and

provided manager with critical tools to enhance productivity

• Established performance managment for sales and non-sales departments,progressive

discipline policy,and recuirment process guidlines.

• Implemented a new training program,which streamlined training staff by more than 60%

Supply Chain Manager,2007-2010

• Developed, trained and managed 13- member team to implement logistic procedures.

Improved on time delivery to 85% and reduced stock inventory 20%.

• Monitored all logistics operatoins ; daliy stock orders, goods in transit, direct delivery

shipments including quality controls to ensure logistics services met contract obligatoins as

well as local /internatoinal and goverment requlatory requirments.

Marketing Manager,2006-2007

• Handled allocatoin of $200,000 marketing budget,including adversting,print

collateral,trade shows,distributor mettings,seminars and services from an advertising and a

PR company

• Work closely with all departments on development and executoin of marketing and follow-

up programs,and worked closely with OEMs and vendors

Customer Service Representative,1994-2006

• Ensure efficent and fast process of enquiry and order registratoin managment using

common SKF IT system and tools both for SKF Turkey & SKF Eurotrade AB Sweden

• Ensure registratoin of all enquires,issuing and distributing quotatoins to distributors or

end-user customers and /or reponsible Acount Managers

• Ensure adherence to Sales instructoin in terms of pricing

• Effective managment of the team and clear coordinatoin with Key Acount

Manager,segment and product managers

• Manage L/C and required amendments providing weekly bases and adhere to credit policy

of SKF

• Provide monthly report on activites by Customer Service Department

EDUCATION

Masters in Marketing –Isatanbul University, Istanbul,Turkey 1995

B.A. in Business Adminstration- Istanbul University, Istanbul, Turkey 1992

PROFESIONAL TRAININGS AND WORKSHOPS

• FADE Quality training in Holland November 1996

• SKF order handling system at SKF Customer Service

in Belgium November 1996

• SKF order handling system(advance) at SKF Customer Service

in Sweden July-Agust 2003

• SKF Customizedproducts quoting system (PSD) in France May 2006

• SKF logistics system SKF Logistics Service (EDC)

in Belguim in November 2007

• SKF HR system in Slovenia September 2011

• Passing various Technical Courses at SKF distributors Collage and having the releted

certicicates

FOREIGN LANGUAGES

Armenian,Turkish : Native

References may be furnished upon request.

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