Analyst Human Resources

Roya Dabiri

818-***-**** Simi Valley, CA ***** ****.******@*****.***

SUMMARY

Technical System Business Analyst with 22 year experience. Strong analytical, organizational, problem solving and communication skills. Highly experienced in leading system requirements, design, User Acceptance testing, implementation and documentation.

Key strengths include:

• Work efficiently and accurately

• Consistently meet deadlines

• Work very well under pressure

• Adaptable

• Proficient in Microsoft office • Excellent planning skill

• Detail oriented

• Persistent - excellent follow through

• Excellent time management skill

• Trustworthy

PROFESSIONAL EXPERIENCE

Business Analyst Sept 2012- Dec 2012 Kaiser Permanente, Burbank, California. Contract

• Advise and recommend areas of program planning, business requirements management, budget execution and program coordination.

• Validate resource requirements and develop cost estimate models.

• Conduct and coordinate financial, product, market, operational, and related research to support strategic and business planning within the various departments and programs of the client group.

• Interpret, evaluate, and interrelate research data, and develop integrated business analyses and projections for incorporation into strategic decision-making.

• Plan and coordinates the development of primary and secondary market research studies in support of strategic planning and specific marketing initiatives, as required, and present findings of studies to client committees.

• Provide consultative, advisory, technical, and staff support, as appropriate.

• Ability to use survey and market research methodologies, systems, and techniques.

• Support Health Care Reform implementation work.

Business Analyst March 2011- Aug 2011

SXC Health Solutions, OptumRx, Irvine, California. Full Time position

• Strong claims experience.

• Provide resolution for SXC Health Solutions' external client (OptumRx) by investigation of client requests for enhancements and determination of solutions including system design and specification development.

• Assist in product development by participating in strategic planning and system design for product redesigns and major product enhancements.

• Meet weekly with product teams to keep updated with new software in development.

• Participate in client User Group meetings. Understand the role of the system in the big picture and provides ideas and recommendations.

• Respond to client's questions and influence them regarding current and potential system inputs, processes, and outputs.

• Negotiate plans, time frames and trade-offs while ensuring client understands the final results of the project.

• Define user requirements and create design specifications. Maintain an ongoing knowledge of clients' business. Assist in client product implementation.

Technical Business Systems Analyst Dec 1998- Dec 2009

WellPoint NextRx, West Hills, California. Full Time position

• Contributed to the success of WellPoint, health care insurance company, pharmacy claims processing, IT department, providing lights–on maintenance and production support for new and existing products in a high volume and deadline driven environment.

• Consistently completed projects on time and within budget with high level of quality and accuracy.

• Served as a business subject matter expert.

• Acted as a liaison between the business and IT Departments. Translated complex business needs into application software. Defined functionality, usability, reliability, performance and support requirements of systems.

• Provided the link between technical and business view of the system by ensuring technical solutions developed meet initial requirements.

• Worked with programming staff to ensure requirements incorporated into system design and testing.

• Led the system requirements definition, design, testing, training, implementation support and documentation.

• Provided support for the integration and acceptance testing phases.

• Able to effectively document business requirements and UAT test strategies / scripts.

• Provided; Planning, Development and Execution of End to End Business Testing across multiple business lines.

• Able to develop data process modeling/mapping.

• Able to utilize data mapping or extraction tools.

• Able to work in a team environment.

• Able to develop functional requirements and documentation for technical staff.

• Used DB2Q tool, SQL to query drug Database. This tool was useful during data preparation for finding drugs, based on the GENERIC, BRAND, HICL, CAT code, etc, while I was making my test scenarios.

• Used SAS reporting tool, when I was transferring sequential extracted files from Claim data base to SAS report. This report had all my test results that client needed to see for approval.

Data Analyst April 1998 - Sept 1998

DPA Components International, Simi Valley, California. Full Time position

• Analyzed test data and prepared reports for aerospace devices for aircraft manufacturing.

• Reviewed, compared, and organized electronic test data on a daily basis.

• Created Excel spreadsheets to perform data analysis.

• Prepared reports using Microsoft Applications.

Computer Programmer 1992-1997

Bank of Refah, Shiraz, Iran. Full Time position

• Worked in the bank’s statistical department as a data and systems analyst.

System Analyst 1990-1991

Shiraz telephone Company, Shiraz, Iran. Full Time position

• Researched software applications to automate financial and human resources functions.

EDUCATION

Bachelor of Science, Computer Science 1980

University of North Texas, Denton, Texas

Pharmacy Technician Certification 2006

Simi Valley Adult School, Simi Valley, California

Business Analysis Certification 2007

University of Colorado, Denver, Colorado

Access & Excel Certification 2010

Simi Valley Adult School, Simi Valley, California

SKILLS

Computer: IBM MF, JCL, DOS, COBOL, PL/1, FORTRAN, UAT(User Acceptance Testing), SDLC (systems development life cycle), SQL, SAS,Microsoft Office, Word, Excel, PowerPoint, Access, Outlook, change management (Change Man/ZMF), Working knowledge of mainframe computer TSO, Rational Clear Quest, Peregrine Service Center.

More than 12 years experienced in, health care insurance company, claims processing. Knowledge of PBMs (Pharmacy Benefit Managements) and Drug benefit plan administration.

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