Customer Service Sales

Shamim Al Mamoon

** ******* ******* **** **,

Calgary, AB, T3N 0A9

Tel. 403-***-****

Email Address: abzvcn@r.postjobfree.com

OBJECTIVE:

Seeking a challenging position in store manager by means of my knowledge that I have gained

through 3 years of extensive experience in Store Management, to improve the excellence of

service and perk up on my leadership skills to handle larger responsibilities.

SUMMARY OF PERSONAL & PREFESSIONAL QUALIFICATIONS:

• H ighly skilled in Store Management in CPG(Consumer packaged goods) industry

• Results-driven and effective team player with effective communicator, soft and hard

skills

• Efficient in make mind up for consumer complaints and queries by providing

suitable solutions

• Effective recruiter and t rainer.

• Strong time management and interpersonal skills, extremely organized

• Self-motivated, adaptable team player, strong leadership abilities, positive work

ethic

• Practical experience with the systems involved like Outlook, Microsoft Office Suite

and Windows

EXPERIENCE:

Sales Associate J une

2013 to till now

Mac’s, Calgary, Alberta

Job Description

• Managing inventory -

a. Maintaining inventory in the back

b. Arranging inventory on the store floor

c. Tagging merchandise

d. Setting up promotional material and displays

e. Replenishing inventory

f. Reorganizing items

g. Maintaining a neat and tidy store Sales

• Sales –

a. Persuading customers to buy a product

b. Be informed of the products’ specifications and information

c. Identifying customer needs and directing them to an appropriate

product

• Customer Service –

a. Provide courteous and prompt service

b. Welcome customers as they enter and thank them as they leave

c. Assist customers in locating what they’re looking for

d. Provide excellent after-sales service

e. Smile

• Cashier –

a. Receive payment by cash, check, credit cards, vouchers, or automatic debits.

b. Issue receipts, refunds, credits, or change due to customers.

c. Count money in cash drawers at the beginning of shifts to ensure that amounts are

correct and that there is adequate change.

d. Greet customers entering establishments.

e. Maintain clean and orderly checkout areas.

Establish or identify prices of goods, services or admission, and tabulate bills using

f.

calculators, cash registers, or optical price scanners.

Sales & Marketing Manager

Oct 2009 to Apr 2013

PRAN RFL Group, Dhaka, Bangladesh

Leadership - Setting goals for the work group, developing organizational capability, and

modeling to work together:

• Demonstrates a calm demeanour during periods of high volume or unusual events

and manages smooth t ransitions thereafter to keep store operating to standard and

to set a positive example for the store team.

• Excellent customer service atti tude by t raining and holding partners accountable

for delivering legendary customer service.

• Drives the implementation of company programs by developing action plans and

d irectly motivating and instructing the store team to implement them to meet

operational and organizational objectives.

• Manages effectively recruiting, interviewing, and hi ring w ith in tegrity, honesty

and knowledge that promote the culture, values and mission of company.

• Plans, identifies, communicates, and t raining to develop associates to take

appropriate responsibilities and to become productive sales associates to ensure

smooth flow of operations.

• Constantly reviews store environment and key business indicators to identify

problems, concerns, and opportunities for improvement to provide coaching and

direction to the store team to achieve operational goals.

Planning and Execution - Developing strategic & operational plans, managing

execution, and measuring results:

• Controls, Monitors and manages inventory to ensure standards, accuracy, timely

processes of policies and procedures.

• Utilizes merchandising materials in eye level of customer and prioritize

communications and stock checking of new merchandising material properly placed

on floor. Communicates clearly, concisely and accurately in order to ensure effective

s tore operations.

• Ensures adherence to applicable wage and hour laws for non-exempt partners and

minors.

• Understands and complies with Health and Safety Standards.

• Solicits customer feedback to understand customer needs and the needs of the local

community.

Education:

• High School D iploma - 2001 D haka, Bangladesh.

• Bachelor of Business Administration ( BBA) i n Marketing - 2007 University of

Dhaka, Bangladesh.

Training:

• ‘Cold calling’ held on 10 October,2011 In Pran RFL Centre .The resource person

was Mi linda Wijayasekara,Director, Sales & Marketing Training Forum, No:232,

Level 2, Elvitigala Mawatha, Colombo, Sri Lanka

• ‘Building Customer Relationship’ held on 10-20 A pril,2013 I n B angladesh

Brand Forum .The resource person was Sharif Hossain,Director,, Bangladesh

Brand Forum

Awards & Honors:

• High School Diploma ( 82% average)

• Received Best Athlete in School, College & University

• Best employee of the month award twice

• PRAN wins 2 different category awards from Bangladesh Brand Forum in 2012 for

its best customer service over the past on consumer mind.

Hobbies and Interest:

• to develop a Strong Sales & Marketing Team

• Business Development

• Development network in my work area to cope up with International market &

standard.

• Personal In terest in cultural activities, listen to music & surfing and t ravelling.

Language Known: B engali, English

Availability: Available to work any day/shift.

References: Available upon request.

Contact this candidate