Customer Service Sales
Resume:
GARY SAMPSON
Loveland, Colorado 80538
****@********.***
SUMMARY
Results driven professional with extensive and diversified experience in health and safety education sales, marketing, training, disaster response, management and strategic planning. Proven success as a strategic leader and internal consultant in developing programs and enhancing operations in a collaborative manner. Energetic, highly respected, with strong values and a passion for serving customers. Major competencies include:
• Leadership & Team Development • Revenue Analysis
• Customer Relationship Management • Product Marketing
• Training • Strategic Business Planning • Sales & Marketing • Relationship Building • Business Process Improvement • Business Planning • Strategic Planning • Customer Service
EXPERIENCE
DISTRICT ATTORNEY, Eighth Judicial District 2007 to 2013
Directed the operation of all programs of the Victim/Witness Division within the District Attorney's Office to include victim and witness assistance, witness management, victim compensation, and restitution coordination.
DAVIDSON-GEBHARDT CHEVROLET January to May 2007
Served as consultant for new and pre-owned automobiles developing relationships with customers leading to both sales and leases of equipment.
COLEMAN FACTORY OUTLET 2005 to 2006
Responsible for operation of a retail store, including customer service, productivity, profitability, training and development of staff, and control of expenses and inventory in conjunction with the store manager.
AMERICAN NATIONAL RED CROSS 1988 to 2005
Senior Associate, Business Capacity and Development 2001-2005
Provided guidance and direction to chapter leadership in delivering health and safety programs and services in an eleven state area. Developed and managed the Chapter Business and Capacity Development program including the following elements: Orientation & Training for Health and Safety (H&S) Professionals, Consulting & Business Development, and Financial Development (Fundraising/Alternate Funding) Program. Communicate information to Red Cross chapters about current programs and new initiatives. Represented National Red Cross to appropriate professional organizations concerned with issues pertinent to H&S programs, products and services. Provide proactive, efficient, and responsive technical and administrative advice, referral, and support to internal and external customers for H&S programs
• Provided internal consultation services to 12 larger, strategic chapters resulting in annual increase in both enrollment and revenue of between 15-49%.
• Coordinated and conducted Health and Safety Administrator training reaching over 800 chapter administrators.
• As part of project team developed national account management program supporting customer needs across chapter boundaries currently supporting 180 larger contracts.
• Revised and implemented training system that currently supports the certification of 325,000+ instructors and instructor trainers as part of the project team.
• Represented Business Development unit on project team developing and implementing blended learning training (on-line with instructor led component) program for Red Cross.
Regional Health and Safety Specialist 1997 – 2001
Represents Customer Support Unit of National Headquarters in support of 15 states and approximately 300 chapters. Provides technical support, train the trainer, administrative, marketing, business planning and sales guidance to Red Cross units at the local, state, and regional level. Liaison to several external organizations as assigned.
Field Service Manager 1991 - 1997
Responsible for ensuring Red Cross programs and services were provided in uniform, quality manner throughout the state. Served as liaison between chapters and the national organization. Responsible for directing statewide fund raising efforts and conducting training for staff. Provided leadership and support to chapters in programs; committee and board development; staff recruitment, training and retention; strategic planning and other issues as requested. Supported statewide committees and provided direct service upon request.
• Directed ongoing fund raising program utilizing direct marketing to fund Red Cross emergency response to areas not directly supported by a chapter. Program was fully funded since inception and maintains $10,000+ in reserves.
• Coordinated and conducted training with 90% of chapters participating. 27 classes conducted in the last 18 months in the position with over 600 candidates enrolled in nine different fund raising topics.
• Developed and implemented a plan to ensure 24-hour coverage for emergency calls.
• Facilitated and supported a review of all chapters in the state that resulted in 54% of chapters attaining re-chartered status. Coordinated a support plan for the areas not recharted to ensure Red Cross services were available.
• Trained 18 individuals in first aid or CPR who later received the National Certificate of Merit (Red Cross’s highest award for saving or sustaining a life).
Director, Health and Safety 1988 - 1990
Responsible for administration and delivery of health and wellness programs offered to business, education, and the community. Supervised a staff of 20 full and part-time employees and over 500 volunteer.
• Increased training revenue by 80 percent over a two-year period.
• Implemented statewide Red Cross HIV/AIDS network and served as its first coordinator.
• Coordinated emergency first aid coverage for 1988 National Junior Olympics at 22 venues with 2,000+ participants and 30,000 spectators over an 8-day period.
• Coordinated a two-day health fair with a 20% participation increase over a two-year period.
LAWRENCE KANSAS POLICE DEPARTMENT 1972 – 1988
Police Officer
Served as commissioned law enforcement officer with assignments in patrol, criminal investigation, traffic investigation, and training.
EDUCATION
B.A., Sociology, Fort Hays Kansas State College, Hays, KS
Fund Raising, 101, The Fund Raising School, Indiana State University
Numerous program, sales, customer service, management, and leadership courses and workshops
CERTIFICATION
Emergency Medical Technician-Basic 1975 to 2003
Instructor and Instructor Trainer in all Red Cross First Aid and CPR courses 2007
Instructor, Outdoor Emergency Care, National Ski Patrol 2010
Basic Disaster Instructor, American Red Cross 2007
Fund Raising Instructor, American Red Cross 2009
Management Trainer, American Red Cross Present
Health and Safety Administrator’s Training (National Faculty) Present
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