I.T. Support, Computer Operator, and Insurance Agent

Dean Aragaki

Honolulu, HI ***** ( 808-***-****( ****.*******@*****.***

[pic]

INFORMATION TECHNOLOGY SUPPORT SPECIALIST

Skilled IT Support Specialist with extensive expertise providing technical

assistance and support. Successfully investigate, analyze various complex

technical issues, identify the source of problems, and implement productive

solutions to improve system efficiency and user productivity. Effective

interpersonal and communication skills, useful in training team members and

developing satisfactory customer relations.

Areas of Expertise

IT Support Management Troubleshooting/Problem Resolution Hardware/Software

Operating Procedures Project Management

Quality Assurance Systems Implementation/Integration Customer Relations

Technical Documentation

Technical Skills

DWAS, SPM, ODS, CUBIC, eProjects, NET, LMSIS, DISCOVERER, FTP, LAUNCHER

TECHNICAL EXPERTISE

. Utilized Bull Escala minicomputer to process batch jobs and

teleprocessing applications, according to established schedules,

priorities, and procedures.

. Delivered technical operations support for local and enterprise

applications by conducting data transfer processing and validation.

. Provided troubleshooting support and conducted file transfer upload and

download validations for financial and labor updates that correspond to

daily, weekly and monthly processing schedules.

. Monitored system performance, console messages, and system printouts for

error detection, troubleshooting, and problem resolution.

. Performed procedures to save, dump, restore and format files. Uploaded

and downloaded files using Reflection to and from DWAS Ogden.

. Conducted hardware diagnostics and reliability tests to prevent system

malfunctions.

. Processed jobs using SPM, LAUNCHER, and LMSIS.

. Worked with mainframes, micro and mini computers

KEY CONTRIBUTIONS

. Improved user experience and system accessibility by identifying and

executing troubleshooting strategies to resolve end-user operational and

usage issues.

. Streamlined consistency in service delivery by developing and maintaining

standard operating procedures.

. Facilitated efficient and compliant customer operations by coordinating

year-end processing schedules and activities of impacted customers.

. Effectively trained team members to identify, analyze, diagnose, and

resolve operational issues.

professional experience

COMPUTER OPERATOR

. Wakelight Technologies - NAVFAC Hawaii Operations, Honolulu, HI

2007-2012

. BAE Systems - PEARL HARBOR NAVY SHIPYARD, Kailua, HI

2007-2007

. Computer Cite - NAVFAC HAWAII OPERATIONS, Vacaville, CA & Honolulu, HI

2006-2007

. INFORMATION SYSTEMS SUPPORT, Honolulu, HI

1999-2006

CERTIFICATIONS AWARDS

Security+ Certification

Contact this candidate