Customer Service Administrative Assistant

Nicole D. Brewer

Phone: 813-***-**** E-mail: **********@*****.***

Objective Looking for a challenging career to utilize my skills and

abilities in the Business Industry. I am a hard working and

dedicated professional who wants to meet the challenges posed in

the industry, along with self-motivation.

Experience 07/2009- Present United Property Management Crestview, FL

Leasing Agent/ Maintenance Coordinator/Administrative Assistant

Develop rental agreements, selects qualified tenants, collects

deposits and rents, enforces terms of rental agreements, resolve

tenant complaints, oversee eviction proceedings, if necessary.

Schedule all maintenance and repairs, negotiate contracts for

janitorial, security, landscaping, trash removal, and other

services, regularly inspects property to ensure it is in good

working order, and quickly resolves emergency maintenance issues.

Keep an open dialogue with property owner on vacancies, tenants,

physical condition of property, financial issues.

Process HUD applications, review paperwork/ work with Housing

Authorities to ensure qualification of application.

Process all invoices, code invoices and submit for payment, close

out work orders, reconcile past/open invoices.

Advanced Bookkeeping/Clerical work

08/2006- 06/2009 Advantage Sales and Marketing Tampa, FL

(break in employment explained in job below)

Customer Service Representative/ Liaison

Support administrative activities by maintaining communication

flow and serving as a liaison to Business Development Managers,

and other support staff.

Ensured accurate and timely communication with clients and

customers through on-going correspondence (Phone and E-mail).

Ensured accurate pricing and promotion information by

communicating with Business Development Assistant.

Tracked stock in customer's warehouse (i.e. Publix/ Winn Dixie/

Albertsons).

Working with Marketing/Sales/Retail reps to place new product

into stores.

Ensured accurate entry through knowledge of client's

items/policies for proper and on-time delivery to the customer.

Reconcile orders by matching invoices with orders to ensure

accuracy of information.

Indicate invoice/ order discrepancy by tagging with

promotion/pricing dispute in system.

Tracked orders with numerous carriers, recovering lost trailers

or merchandise.

10/2007- 02/2008 Priority Research Company Lutz, FL

Client Services and System Support

County/ State/ Federal background searches.

Education/ Employment background searches.

Compliance with Florida Laws regarding permission forms to verify

background.

Put together daily sales spreadsheets for Sales and Marketing

reps.

Lead training courses for new clients.

Record management.

02/2004 - 08/2006 Safety-Kleen Systems Tampa, FL

Administrative Assistant/ Routing Coordinator

Processed service orders daily.

Answered multi- phone lines.

Assisted Branch Secretary with EPA inspection preparation. ISO

10001 certified.

Planned/ Routed Customer Service Reps from Ocala to Naples (17

routes) daily.

Sent prepared route/loads to warehouse to insure truck was

properly stocked with equipment and chemicals for reps.

Created detailed directions for each CSR/Technician for the stops

on their routes.

Worked with Compliance/HR Manager to ensure all branch employees

were in compliance (In contact with DOT regarding driver

requirements and testing)

Worked with Human Resources in organizing personnel files,

helping with classes or courses needed for the employees.

Accounts Receivables/ Payables/ Invoicing/ Reconciliation.

Worked end of the month closing with accounting department.

Education 1999-2003 Land O' Lakes High School Land O' Lakes,

FL

Diploma

2013 Northwest Florida State College Niceville, FL

? Currently enrolled; General A.A. Degree Program

Qualificati SOFTWARE AND TECHNOLOGY COMPETENCIES:

ons All Microsoft programs; Outlook, Power Point, Word, Excel.

GenWeb (Becton Schantz), Lotus Notes, SAP Systems, FRS (Flexible

Research System), One Call Close, Infovox (The Real Estate

Assistant), Promas (Professional Landlord 2010), Appfolio

Property Manager, Citrix, QuickBooks Pro and Adobe programs.

I have knowledge of Tenant/Landlord Laws, Eviction Laws and

procedures. I'm also aware and currently practice Fair Housing

Laws and follow guidelines.

ISO 100001 Certified-Compliance (Received @ Safety-Kleen Systems)

References Available Upon Request.

Contact this candidate