Customer Service Sales

Jean-Bosco Kayigana

#*** *** ****** ***.

Toronto, Ontario Tel: 416-***-****

M3H 1V1 E-mail: **.********@*****.***

OBJECTIVE

Seeking an administrative and/or support services role in the

in Bilingual Customer Service sector.

HIGHLIGHTS OF QUALIFICATIONS

● Bilingual: French (fluent, first language) and English

● Four years’ experience as a bilingual customer service representative, in both the

private and public sector

● Additional experience in the non-profit sector, as a French–English interpreter

● Can quickly learn and internalize organizational knowledge, whether in the

corporate arena (becoming a specialist in specific products and services) or in the

government and non-governmental arena (becoming an advocate for an agency’s mission

statement)

● Strong computer skills, including data entry into proprietary platforms as well as

off-the-shelf office software (i.e. Microsoft)

PROFESSIONAL EXPERIENCE

BILINGUAL CUSTOMER SERVICE REPRESENTATIVE 2010 2012

Teleperformance Canada (Toronto, Ontario)

Sales, customer support for corporate contractor of telephone customer relations and marketing;

major clients included Rogers Communications and Elections Ontario.

● Initiated outbound calls to French- and English-speaking clients; consistently met

hourly targets for both contacts and sales

● Developed product specialist knowledge in corporate client’s products (Rogers);

able to communicate key values in both official languages

● Assisted in client retention when dealing with contacted customers with past

service issues; helped rectify potential problems to avoid losing business

● Updated client records on proprietary computer data platform after each

interaction; adapted to different data criteria and processes as employer shifted from a

private sector client (Rogers) to the provincial government (Elections Ontario)

INTERPRETER 2009

Matthew House (Toronto, Ontario)

Assisting recent immigrants and refugees with initial settlement process, both as volunteer and

relief staff.

● Interpreted and facilitated interactions between clients and wide range of

public/private services, including physicians, government agencies and banks

● Assisted elderly or disabled clients in accessing the health care system; included

Jean-Bosco Kayigana

#206 495 Wilson Ave.

Toronto, Ontario Tel: 416-***-****

M3H 1V1 E-mail: **.********@*****.***

personally accompanying clients to doctor’s appointments and seeking out supportive

health services (such as housing, nutrition programs)

● Coordinated immigration and refugee process between client and federal

government

BILINGUAL TELEMARKETER 2006

SMT Direct (Toronto, Ontario)

Cold-calling to promote and sell business equipment and telecom services.

● Doubled weekly sales targets in fast-paced, business-to-business sales

environment

● Learned, internalized product information from different clients in short time,

products ranging from bulk mail equipment to consumer cable, telephone and internet

services

BILINGUAL CALL CENTRE AGENT 2005 2006

Teleperformance (Toronto, Ontario)

Receiving and processing customer payment and help inquiries for mobile communications firm.

● Resolved high volumes of customer calls with 100% accuracy

● Developed product expertise in very short time (Fido mobile handsets) and was

able to handle myriad customer issues, from payments to handset operation

SKILLS AND EDUCATION

ADDICTIONS AND COMMUNITY SERVICES WORKER DIPLOMA 2008

Everest College (Toronto, Ontario)

COMPUTER SKILLS

● Microsoft Office (Word, Excel, PowerPoint)

References available upon request

Contact this candidate