Service High School

Parul Dwivedi

Email:*************@*****.***

Contact No: +91-965**-*****

Address: A186,Phase 2,Street No 22,Mahaveer Appts, Top Floor, Chattarpur Enclave,New Delhi-29

OBJECTIVE

Seeking a position in the company that will allow me to apply and enhance my skills. I wish to carve a

niche for myself in this immensely challenging and competitive world and building upon a career path

that leads to professional enhancement and growth.

WORK EXPERIENCE

June 2011 – Aug 2012

AON Hewitt – Benefit Analyst

Job Profile:-

• Administer the work of Team members (10-15 size) in their research work.

• Responsible for making SOPS as per business requirement.

• Maintain weekly, monthly, quarterly & yearly production reports.

• Work on adhoc tasks and projects

• Monitor incoming & outgoing Data, Payroll processing, Payroll adjustments, reconcile the

Payroll files & HR data files. Handle High level retirement, Termination, Asset transfers & Death

work.

• Provide the helping hand to the Team members by providing resolution of their escalations.

• Responsible of providing daily updates of process to the client through daily calls

• As per the business needs I am responsible to take corrective action

March 2010- May 2011

‘EXL Global Travel Service Centre - India’ - Senior Analyst, Itg Sabre, US Business Travel

In March 2010 American Express Global Travel Service Centre was taken over by EXL Services

India Pvt.Ltd. As a part of this transition the whole Corporate Travel Domain within American

Express Global Travel Service Centre was now ‘EXL Global Travel Service Centre’.

Job Profile:-

• Primarily work on queues

• Make sure each and every reservation gets ticketed before fare expiration and helps us in

achieving the SLA(Service Level Agreement)

July 2007- February 2010

• Working with American Express Service Centre India – Gurgaon, since July 2007 as a Travel

Counsellor.

• Got promoted to the Post of Senior Travel Counsellor in June 2008.

Job Profile:-

• Processing the reservations made by the corporate clients of American Express through Global

Distribution System (GDS) Sabre.

• The reservations are made on the online tool by the client and come to us through a Quality

Check tool called ‘Correx’.

• The reservations fall in the Queue after the QC primarily for three reasons:

• Special Requests made by the client / An Exchange / or any errors.

• We process the reservations accordingly and make sure they get ticketed before the fare

expiration.

CORPORATE TRAINING

(ASIAWEBMEDIA)

Training Description:-

Manpower Planning, Corporate Recruitment and selection process,Training and Development, Policy

implementation, Retention Policies, Soft skills, Comp and Benefits, ER Management, Competency

Mapping, SWOT Analysis, PMS & GD, MIS Reports, Labour Laws, PF, ESI, PT, Payroll Processing,

Income Tax, Tax Planning For Employees, Formats and Forms

PROFESSIONAL QUALIFICATION

• Pursuing Spanish language from Cervantes, Delhi

ACADEMIC QUALIFICATION

• B.com from Christ church college, CSJM University, Kanpur.

• Senior secondary from Wendy High School, ISC board, Kanpur.

• Higher secondary from Mussoorie Public School, ICSE board, Mussoorie

STRENGTH

• Entrepreneurial spirit with a strong work ethic

• Time management skills and the ability to meet deadlines

COMPETENCIES

• Excellent written communication and presentation skills.

• Ambitious, hardworking and committed to excellence.

• Honest, Sincere and a Hard Worker with a high level of Integrity.

• Quick learner

• Knowledge of Spanish language.

PERSONAL PROFILE

Date of Birth : 16/09/1984

Husband’s Name : Mr. Amitesh Gupta

Marital status : Married

Linguistic Proficiency : English, Hindi, Spanish

Declaration: I hereby declare that the above information is true to my knowledge & belief.

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