Software Manager

Linda Dolinshek

EDUCATION

Walsh College

• Masters of Science Degree

• Business Information Technology 3.4 G.P.A. Major 3.2 G.P.A. Overall

Oakland University

• Bachelor of Science Degree

• Management Information Systems 3.6 G.P.A. Major 3.4 G.P.A. Overall

PROFESSIONAL EXPERIENCE

VWoA – Volkswagen Auburn Hills, MI February 2013 to Present

Reports Developer / Compliance Lead

• Incentive Program Coding – Interpret business requirements and code incentive programs to those requirements by creating or modifying existing common PL/SQL scripts.

• Unit Test Plan – Create test conditions to validate the proper execution and adherence to business requirements using SQL and various other technical tools

• Create or Modify Program Reports – Create or modify existing program reports that contain detail of dealer and dealership personnel incentive payments

• General Program Administration – Perform duties that are required to organize and document program details using web front end, source control, and various other software.

• Peer Review – Review other Incentives Developer's code to ensure proper coding and adherence to business requirements.

• Program Execution – Run, QA and publish reports on the execution of incentive programs. Ensure that program payments are accurate and within business partner's expectations.

• Adhoc Tasks – Perform adhoc duties using various technical and non-technical skills that assist in the ongoing operations of the Incentives and Auditing Services team.

BondDesk Group Rochester, MI June 2008 to February 2013

Reports Developer / Compliance Lead

• Responsible for maintenance, development, and documentation for the Trade Monitoring System Application (compliance tool)

• Design, Development and Creation of reports based upon the needs of the business and customers using Crystal Reports, Oracle (SQL and PL/SQL).

• Oracle PL/SQL development, exception handling & propagation in PL/SQL, PL/SQL debugging w/TOAD/PL/SQL DEVELOPER

• Create necessary views and database objects to increase the performance of the reports, and design and develop using Crystal Reports XI.

• Create Perl Programs to load client data to database.

• Work closely with developers and management to optimize Crystal reporting capabilities and customers' needs.

• Gather, interpret specs and work with client integration managers to determine additional development requirements

• Strong analytical skills. Strong technical skills, particularly the ability to understand, implement and troubleshoot operating systems and technical advancements.

• Ability to operate effectively within a high pressure environment and to tight deadlines. Self motivated.

• Ability to act on own initiative and take ownership of tasks and deliverables.

• Coordinate with scheduled releases and ensure module versions PVCS Version Manager

• Strong system and operational process knowledge: Strong understanding and consistent achievement of the continuously evolving IT internal controls deliverables are completed

• Ability to operate effectively within a high pressure environment and to tight deadlines. Self motivated.

• Coordinate with scheduled releases and ensure deliverables are completed

• Understanding of Systems Development Life Cycle (SDLC) methodology and respective experience with its application in design and development phases

Chrysler, LLC. Auburn Hills, MI January 2008 to June 2008

Financial Specialist / International Business Reporting Systems

• Maintained and Loaded Financial Data to Hyperion Essbase Cubes. Utilized Access Databases to clean, extract and transform data. Created DB solutions in MS Access to obtain portions of source records used in the monthly and forecasting activities & to validate data

• Coordinated with Team in Stuttgart, Germany with software releases, updates to processes. Served as a liaison between reporting, planning, and forecasting teams including IT and international markets

• Analyzed budget and financial information and make recommendations; performed special ad hoc analyses, as required. Established and maintained effective working relationships and process flows.

• Supported and developed enhancements to appropriate programs/processes in order to gain efficiencies in the process. Evaluated, recommended, and researched third party software solutions.

• Created and updated calc scripts and data load rules as well as Excel VBA macros.

Ensemble Chimes Global (formerly Chimes) Troy, MI February 2000 to January 2008

Reports Analyst Lead

• Highly adept at facilitating negotiations and work sessions with clients.

• Interfaced, researched and clarified the business requirements of the client, developed project objectives in agreement with the client, formulated options, and recommendation for the client.

• Analyzed and manipulated data related to human resources software that automates acquiring permanent and contingent labor, analyzing pay rates, time sheet and expense reporting, and billing adjustment and invoicing and ensure data quality. HR/Payroll processes.

• Created ad-hoc reports and researched data issues, and troubleshooting of code and data when issues arose. Provided write ups on encountered bugs through testing or on production sites. Supported Project Office Teams by updating/creating financial and non-financial reports

• Maintained and utilized current development and production processes and procedures supporting (SAS-70 audits and Sarbanes-Oxley compliance). Experienced in writing complex formulas in crystal reports, SQL queries using Crystal Designer, migration of Crystal reports in different versions.

• Coordinated reports migration, UAT and new software release schedules with management, software development. Maintained and created technical documentation for reporting and test scripts.

• Utilized version control systems to maintain code integrity and standards. Researched software and reporting issues through support tracking system (Remedy).

• Established monthly reports build and release processes. Provided monthly scheduled on-call and backup support for existing systems and function, and participated in scheduled production deploys.

Chimes, Inc. Continued February 2000 to February 2002

Help Desk Analyst II

• Team Lead / Trained users and employees on . HR/Payroll software applications.

• Worked with end users and teams to develop system requirements and continuous end-user support

• Provided first/second/third line support for customer inquiries related to web-accessible tools for Contract Management and Financial Reporting.

• Troubleshoot / escalated issues and requests entered via the TrackIt! Help desk software.

• Used remote tools to analyze and perform software updates to internal staff

• Supported 30+ Fortune 500 Customers such as Kaiser Permanente, WAMU, GMAC, and GM. Sole support analyst to Computer Horizons Corporation Offices (proprietary software)

• Debugging/tracking tools, and data investigation via Oracle SQL queries.

• Collaborated with multiple teams on various production issues, development or processes

• Coordinated a variety of functions, including technical support, data review, help desk participation, creative troubleshooting and production of Crystal Reports on invoicing tasks and ensured adherence to procedures related to SAS-70 certification and methodology compliance.

• Documented software issues and analyzed severity and assigned status. Managed documentation inventories. Identified and mitigated risks, monitored processes for continuous improvement.

Advanced Data Research Auburn Hills, MI June 1998 to February 2000

Web Master/Support Specialist

• Assisted customers daily with MS Access database-related problems including retrieving data and loading data onto computers for tracking software used by over 200 termite extermination companies

• Responsible for 30-45 customer assistance calls each day involving both software and hardware

• Responsible for Oracle data recovery from national data repository

• Created detailed reports for software enhancement and repairs for clients and developers

• Managed inventory and monthly reconciliation

• Supervised shipping and receiving of software, computers, and equipment to ensure efficient delivery.

• Integrated hardware and software on desktops/laptops and refurbished hand-held scanners and PCs

• Help Desk Support / PC troubleshooting on hardware and software

• Assisted computer operations group in selecting, procuring and installing new equipment and in fixing production program problems. Supervised technical and end-user support; trained new employees.

TECHNICAL SKILLS

Languages:

• SQL PL/SQL Perl PHP

• HTML Java Script, DHTML XML

Software/Tools:

• Crystal Reports Quest SQL Navigator Process Analysis and 7.0/8.5/9.0/11 Editor Redesign

• MS Office Professional Macromedia Products Front Page Editor

• Visio Professional Symantec PC Anywhere TrackIt!

• Adobe MS Project BMC Remedy

• Toad Hyperion Essbase TortoiseCVS and PVCS Version Manager JasperIReport WinCV

Databases

• Oracle 8i/9i/10g

• MS SQL Server 2000

• MS Access

Operating Systems:

• MS Windows/XP

• MS Window 7/8

• UNIX

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