Customer Service Sales

MICHAEL FRANCIS BONCZYK JR.

**** ******* **. *** **** • Fort Worth, Texas 76132 • 956-***-**** • ***************@*****.***

OBJECTIVE: To secure a long term prominent position in the oil and gas industry that challenges me, allows me to grow professionally, and

allows me to use my education, and leadership skills within the DFW area.

EDUCATION:

The University of Texas – Pan American, Edinburg, Texas

Bachelor of Arts in Economics Bachelor of Arts in Political Science

Graduation Date: December 15, 2012

WORK EXPERIENCE:

Management:

Metroplex Management Group (January 2013 - June 2013)

• Consistently provided leading sales for the DFW area.

• Leader in recruiting and sales team development.

• Successfully managed seven to fifteen people on a daily basis.

Supplemental Instruction Leader:

Learning Assistance Center, The University of Texas-Pan American, Edinburg, Texas (January 2011- December 2012)

Principles of Macroeconomics, Dr. Jorge Vidal (Fall 2011 and Spring 2012)

Principles of Microeconomics, Dr. James Boudreu (Fall 2011), Dr. Andre Mollick (Spring 2012)

• Responsible for assisting university professors.

• Responsible for building close relationships with university professors.

• Responsible for facilitating collaborative learning over covered material.

• Responsible for conducting interactive tutorial sessions and presentations to ensure holistic understanding of class material.

• Responsible for marketing and advertising UTPA’s Supplemental Instruction Program.

Private Tutoring: (January 2011-December 2012)

Macroeconomics

• Mentored university students in topics such as domestic economics, foreign economics, macroeconomic functions, and

macroeconomic theory.

Microeconomics

• Mentored university students within topics such as producer theory, firm economics, microeconomic functions, and

microeconomic theory

Server/Waiter

Red Lobster, McAllen, Texas (2010 – 2011)

• Consistently provided leading sales for Red Lobster.

• Regularly received excellent customer feedback.

• Leader in up-sale items.

Customer Service:

Lack’s Fine Furniture, McAllen Texas (2008- 2009)

Customer Service Associate (CSA)

• Successfully drafted and sold insurance plans to financed customers.

• Thrived in promoting and selling furniture warranties and insurance contracts.

• Impeccable monthly sales.

SKILLS:

• Fluent in English, and proficient in Spanish.

• Able to use Microsoft Word, Excel, and PowerPoint effectively.

• Strong, confident, and capable writer.

• Very effective and motivating leader.

• Extremely well spoken, eager to hear other’s opinions, and cooperative in group assignments or social environments.

Personal Characteristics:

• Impeccable work ethic.

• Effective Leader.

• Objective orientated.

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• Goal driven.

• Able to succeed on a physically demanding work environment.

• References available upon request.

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