Manager Customer Service

Maria D. Trujillo Dorado

Current Address: **** ********* ******, *********, **. 92509

Permanent Address: 7654 Peters Street, Riverside, CA. 92504

Phone: 951-***-**** E-mail: ******@*****.***

EDUCATION

American College of Health Care: Pharmacy Tech program completed.

Attended: Fall 2010-spring 2011

University of California Riverside:

Attended: fall 2007- summer 2008

Arlington High School: Graduation year: 2007

ACHIEVEMENTS:

Youngest manager at amusement park facility

Been a supervisor and manager for all previous and current work experience

Have over seven years of manager experience

WORK EXPERIENCE

June 15, 2007-Current Carl’s Jr.

Position: Assistant Manager

Contact Information: Manager Daniel Figueroa 951-***-****

Responsibilities: Help in managing all aspects of food and beverage operations

quality control

department maintenance

Customer service

Filing

Inventory

Distribute emails on a daily bases

Provide additional cash for registers and remove excess cash from registers into

safe.

Operate office machinery such as fax machines and copier

Hire and train new employees

Purchase supplies

daily paper work by using Microsoft programs

pulling information from an online data base

Process invoices

Place food orders

Lead opening of new locations

make schedules

cover emolyees when they need to be replaced

Winter 2005-Summer 2007 Castle Park Position: Food

court Manager

Took inventory of supplies on hand and order product that is needed

Manage a staff of 20 employees

Train employees

Work with spreadsheets to create weekly schedule

Manage food, labor and inventory to maintain profit

OTHERWORK EXPERIENCE

Volunteered at a hospice-medical provider Spring 2011-Fall 2011

Neighbor Care

Responsibilities: Maintain the lab where chemo and I.V medications are made.

This consists of making sure the proper chemicals are used to ensure the

sanitation of all machines and hoods. Every day a different chemical must be

used to decontaminate the hoods, and then be identified on a chart. Connect all

tubing and set up all the machines used for making I.V’s. Keep pharmacy area

clean and stocked. Pull medication used to make I.V for the pharmacist. Put

together kits for at home I.V patients containing instructions to using the

medication provided and drug information. Help make I.V’s with the supervision

of a licensed pharmacist. Working around all levels of medication including

narcotics. Be able to maintain patient confidentiality.

OTHER SKILLS

Bilingual- Fluent in Spanish and English

Management experience- 7+ years

Excellent verbal and written communication skills in Spanish and English

Positive attitude

Ability to maintain confidentiality

Experience in data entry activities

Ability to work unsupervised

Punctuality

Familiar with medical terminology

Software Knowledge. Includes Microsoft word, Microsoft office, excel.

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