Customer Service Grand Rapids

MICHAEL FISHER

***** **** **. ( Grand Rapids, MI 49534 ( 616-***-**** (C)

*******.******.******@*****.***

Objective

To secure a leadership position in a world-class organization that can

offer long term employment.

Profile

Dedicated to customer service, high performance, and leading by example

with integrity to deliver results. Broad training in operations management,

economics, statistics, TPS, SAP, and marketing.

Education

> MBA, Grand Valley State University - Allendale, MI

May 2013

o Conducted research on Under Armour, MGM, and international market

entrance and developed plans and projects based on this research.

o Focused on Operations Management including Lean, Six Sigma, SAP,

and TPS.

> Thomas M. Cooley Law School: Hospitality Law - Lansing, MI (supplemental

courses to BS degree)

> BS - Hospitality and Tourism Management, Grand Valley State University -

Allendale, MI May 2006

> Culinary Certification, Le Cordon Blue - Minneapolis, MN

September 2002

Professional Experience

Grand Rapids Community College: Grand Rapids, MI

08/2011 - 12/2011

Adjunct Professor - Secchia School of Culinary Education

Taught Beverage Management and Wine Studies to Culinary Students.

. Lead wine tastings and taught the history of wine and spirits.

. Taught courses to certify students in the ServSafe program.

Self-Employed: Grand Rapids, MI

01/2010 - 12/2012

Independent Restaurant Consultant - Fine dining, casual, and specialty

restaurants

Consulted with senior management to improve customer service, train

employees, conduct hiring, and market research.

. Montauk Yacht Club - Montauk, NY: Successfully launched 3

restaurants/bars; trained incoming and seasonal staff.

. Noto's Old World Italian - Grand Rapids, MI: Developed efficient bar

service and contemporized the drink menu.

- Designed an inventory system that improved the ability to decrease

stock and order more efficiently

- Personally purchased inventory from vendors

. Riverfront Caf, Grand Rapids, MI: Developed/launched their catering

business - secured initial client lists.

- Conducted demographic, economic, and market research

- Analyzed financials to determine potential profitability and made

recommendations on how to improve

- Developed a new concept restaurant including improved financials,

marketing plans, and implementation strategies

Gomery & Associates: Grand Rapids, MI

05/2006 - 08/2007

Legal Research Assistant - Criminal Defense Law Firm

Assisted in completing criminal research, preparing court documents, and

developing the firm's marketing/advertising.

. Conducted legal research to support client's defense primarily for

driving while intoxicated.

. Overall expertise was on Dram Shop Law - Serve Safe Certified.

. Developed and executed the firm's marketing and advertising plan with

focus on new client development.

Cygnus 27: Grand Rapids, MI

08/2004 - 03/2006

Front Server - AAA Four-Diamond - Preferred Hotel Group

Accentuated the consumer dining experience - provided expert knowledge in

wine/food pairings.

. Wine expert in over 400+ bottles with focus on French, American, and

Italian wines.

. Expert knowledge in food preparation, cooking methods/styles,

ingredients, and recipes.

Chef: High-end Socially Active Premium Restaurants

06/2002 - 12/2003

Responsible for food preparation, recipe development, menu development, and

sensory experience at various locations.

Additional:

. Bar Manager, Summer Internship 2006 at Western Avenue Grill - Glen

Arbor, MI

. Proficient in SAP, Word, Excel, PowerPoint, and Adobe Creative Suite

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