Customer Service Administrative Assistant

Cynthia L. Freitas

*** ******** **.

San Leandro, California 94538 -

510-***-**** -H - 510-***-**** -M

CAREER OBJECTIVE:

To continue my career as a reliable, detailed, efficient employee that is

willing to utilize my unique and various receptionist and customer service

skills. To be a part of a company that will allow me to provide my

experience in a productive team environment. I am a strong team player with

the ability to work independently.

EMPLOYMENT HISTORY:

03/2011 - 06/2013

Pentagon Technologies,

Hayward, Ca

RECEPTIONIST

Answer switchboard and transfer calls accordingly

Data entry

Filing, scanning, and distribution of incoming mail

Customer service assistance as required.

Apple Mac Computer Experience.

12/2010 - 02/2011 (Temp Position)

Advantage Technical Resources - Mizuho, Inc.,

San Ramon,Ca

RECEPTIONIST- FILE CLERK

Answered multi-line switchboard, directed calls to appropriate person,

responsible for invoice filing for customer service dept.

09/2006 - 05/2010

BioGenex Laboratories Inc.,

San

Ramon, Ca

ADMINISTRATIVE ASSISTANT/ RECEPTIONIST/ CUSTOMER SERVICE

Receive and monitor a multiple line switchboard enable to either take

messages or

direct calls to the appropriate persons extension

Responsible for all the filing, copying, scanning, and invoicing of

contracts and or orders

Handle Customer Relations, Data-entry, process and distribute any and or

all outgoing,

incoming mail

Provide and assist various departments with both domestic and international

documents

appropriate to each individual order to ensure all timelines are met for

shipping department.

Process all internal orders and invoices ensuring everything is acceptable

per code and is ready to be shipped via US mail, UPS and FED-EX

Answered a 6 -8 Multi- line switchboard & processed orders took

information over the phone and entered it into the system as data-entry we

received from 50-60 calls daily also took packing slip to shipping dept. &

shipped it out through UPS & Fed-ex courier.

Used mail machine for posting all mail took all fed-ex packages to store &

packed boxes for U.P.S.pick up's.

10/2003 - 02/2006

Ergo-Rehab, Inc.,

Fremont, Ca

MEDICAL AUTHORIZATION SPECIALIST/ RECEPTIONIST/CUSTOMER SERVICE

Responsible for the answering of multiple phones, directing calls and

taking messages

accordingly

Contacted various medical providers enable to verify an individuals

personal benefits

Completed medical authorization forms for both workers compensation &

private insurance requisitions

Performed all filing, faxing, patient scheduling, customer service, data-

entry, and clerical support

Logged patients in and out of appointments, prepared diagnostic charts for

new patients

Processed all outgoing & incoming mail

Sent out daily billing and history invoices for prior and existing

customers

02/2000 - 05/2002

Diamond Tool and Die, Inc.,

Oakland, Ca

RECEPTIONIST

Answering of all phone lines on switchboard

Conducted all faxing, and filing

Entered all payroll into corporate database

Maintained and managed daily business operations logs/ journals

SKILLS:

Data-Entry - (Fourth Shift ) Inventory Management ESP Package

Outlook

Microsoft Word

Excel

General Clerical, Reception Duties

Incoming & outgoing mail.

REFERENCES:

Provided upon request

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