Customer Service Manager

Gloria Fernandez

**** ********* ***., ********* ** 37919 Phone: 713-***-**** E-mail: *******@*****.***

Extremely Experienced Bilingual Translator/Interpreter (Spanish-English)

20+ yrs.in Office Management

20+ yrs. General Office Administration

10+ yrs. Collections Experience

Work well in high pace environment

Detail Oriented, Punctual & Dependable

Experience

2012-Present Foreign Language Academy Knoxville, TN

Contractor for Translations /Interpretations (Spanish)

Responsible for interpretations and translations from Spanish to English and from

English to Spanish with contracts including Knox County Schools, medical,

hospital and court appointments

2012-Present Bearden Banquet Hall Knoxville, TN

Banquet Hostess

Organize and prepare party rooms for special occasions. Provide first class

customer service and responsible for securing payment for services. Oversee the

organization of banquet hall after each party.

2012 Creative Staffing Miami, FL

Office Clerk

Assigned temporary office jobs with varying responsibilities

2011-2012 Glenwinkel Construction Co. Fort Lauderdale, FL

Front Desk Assistant

Assist contractors in making appointments for inspections and updating

construction permits. Scan and copy architectural blueprints, create efficient

filing system for each plan and customer, and general office duties.

2007-2009 Purpose Financial Houston, TX

Store Manager

Responsible for daily operations and financial services of Payday Loan Store,

including customer service and marketing, training and supervising employees,

balancing cash registers and making daily deposits, process utility payments and

money transfers (nationally and internationally) through Western Union and

MoneyGram, collect past-due accounts and prepare Income Tax Returns.

2000-2007 Tony Does-it-All! Houston, TX

General Office Manager

Responsible for total office management of small construction and remodeling

services firm, including drafting and presenting proposals, contract negotiations,

job scheduling, pricing, inventory control, payroll and AR/AP.

1999-1995 Mini Postal Center Miami, FL

Owner Manager

Owner-manager of packing and shipping business that generated average monthly

net sales of $25,000. Managed total operation, offering services such as packing,

shipping, long-distance calling, money transfers and translation services. Major

accomplishments: Increased year-to-year gross revenues by an average of 18%.

1990-1995 Tropical Skating Centers Miami, FL

General Manager

Responsible for general management of major skating and celebration center.

Daily responsibilities: open/close facility, marketing promotions, event

coordinator, cafeteria and maintenance staff management, inventory control, and

AR/AP and telephone sales. Major accomplishments: Increased total number of

celebration events by 32% during 4-year tenure, reduced perishable inventory

levels by 37%, and increased total telephone sales by 22%.

Education 1977-1980 Miami-Dade College Miami, FL

Business Administration Major, 3 years

Special Skills

Translations/Interpretations: fluent English-Spanish/Spanish-English

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