Project Manager Quality Assurance
Resume:
Cassandra B. Ingram
*** ******* *****, *********, ******* 30274
*************@*****.***
Change agent seeking exceptional opportunity to partner with an exceptional agency to
serve the mental health community, and children and families in crisis.
QUALIFICATIONS
•
Program Development
Extensive experience developing, implementing and evaluating program services for diverse
populations, with an emphasis on youth, among them: comprehensive after school and summer
programs which included academic tutoring, reading, math, arts and crafts, and science curricula;
personal and skills development; mentoring; rites of passages programs for adolescent girls; art and
creative therapy.
• Managed a team of eight employees including providing training and program implementation for
providing personal enrichment and family based services emphasizing strengthening
communications and positive family relationships; forged effective collaborations with schools,
colleges, private agencies, government entities, faith based institutions and professional groups in
order to enhance program services; developed and implemented training development programs for
staff and volunteers.
• Excellent personal motivation with a proven ability to build and work collaboratively in a strong
team concept environment, and independently.
• Focused, versatile, dependable, multi task oriented, flexible, positive, emotionally stable, able to
adapt effectively to challenging and emergency situations.
• Well developed skills in prioritizing, organization, decision making, time management, and
verbal/written communication skills.
• Strong interpersonal skills resulting in exceptional rapport with people. Proven success in initiating,
promoting, and maintaining strong interpersonal relations. Able to deal courteously, professionally,
and tactfully with the general public in a variety of circumstances.
• Excellent analytical skills with the ability to analyze situations accurately and effectively.
• Strong computer skills in Microsoft Word and Excel.
Professional Experience
(September 2012 June 2013) Internship, Georgia Healthcare Providers Peer Support
Completion of a 10 month Internship at core provider program peer support center providing individual and
group therapy for children and adolescents utilizing CBT, BSFT, and DBT therapeutic modalities. SED adults
including substance abuse training. Training includes: Weekly supervision, case briefing/discussion, bi
weekly class seminar, individual/group counseling, initial assessment and treatment development for all new
consumers, updated treatment planning for existing consumers.
(2009-2012) Project Manager/Quality Assurance Agent
Premiere Community Development Center Atlanta, Georgia
Quality Assurance Manager/Therapist S/T, MA
Key Responsibilities:
Assist in development of agency documentation, policies and procedures, staffing, and crisis care support
team. Responsible for all new client intakes including assessments, developing treatment planning, assigning
caseloads, and continuous consumer and family follow up and care. Proofreading of progress notes, staff
training on APS codes and updates, MICP system including initial and ongoing registration. Provided staff
feedback and developed training docs for staff and agency implementation. Provided in home, community
based individual therapy for children and adolescents.
(2009 2011) Community Support Individual
The Potters House Family and Adolescent Treatment Center Stone Mountain, Georgia
Key Responsibilities:
Provide program and mental health services for youth and families. Provide coordination of program services
including intake/screening evaluation, psychological assessments to determine type and level of service
need; file documentation, and case management. Supervise group home parents and relief parents ensuring
compliance of all regulations, supervise the safety/ maintenance of the homes, and facilitate all community
functions and resources needed to provide quality care for children.
Educational Background
BS Human Services Shorter University Atlanta 2009
Masters of Community Counseling – Argosy University Atlanta 2013 Graduation Date
Internship date: September 2012 June 2013
Currently pursuing Provisional Licensure in Counseling (LAPC)
CPR and First Aid, CPI certified, current
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