Project Quality Assurance

Career Snapshot Professional Experience

Over ** years of

commended performance in

key business analysis and

software development

roles.

Expert in problem

solving, team building,

leadership/management,

requirement/process

documentation, user

training, support, and

communication.

Experienced software

developer with additional

proficiencies in assorted

databases using multiple

software methodologies.

Software Development and

BA Processes and Models

Software Development Life

Cycle (SDLC)

Waterfall Process

Agile Methodology using

Scrum

Fishbone Diagram

Activity Diagram

Swim Lanes

Flow Charts

Use Cases - SAP

Brainstorming

Computer Skills

Software: Microsoft

Office, MS Project,

Microsoft VB, SAP (FI &

MM), Visio, Lotus Notes

Languages: Assembly, C,

COBOL, HTML, Pascal, PLI,

PL/SQL, Shell Script,

Perl, SQL, JCL

Databases: SQL Server,

Microsoft Access, IBM IMS

Operating Systems: IBM

mainframe (MVS &

VM),UNIX, AIX, Linux, SUN

Solaris, Windows XP,

MS-DOS

SAP: SAP R/3, 8 + years

FI/CO SME, IDOC, EDI,

ALE, Batch Bridge

Infrastructure, custom

report development, and

Change Management Process

Training: ABAP

Dictionary, AIX, UNIX, C,

porting to SUNOS and

HPUX9, MVS/OS, TSO, ISPF,

JCL

Accomplishments

2010 - Internal award for

Leadership role

addressing $50 million

out of balance issue on

the Lenovo Segmentation

project.

2005 - Internal Award and

Stock Options

2000-2004 - Multiple

Internal Awards from

Business Area Managers

ENECON Carolinas, Columbia, SC - Raleigh, NC - October 2012 -

Present

Sales/Technology Consultant

Amazing ability to manage customer technical meetings

Outstanding ability to build strong client relationships

Excellent interpersonal communication skills

Managed customer requirements around adverse projects

Maintained awareness of the market place and competitor

products

Developed leads from customer referrals and industrial groups

Used MS Project to manage and track customer projects

Provided technical support (hw/sw) for South Carolina sales

force

Assist with design and development of Customer relationship

management (CRM) database, Microsoft Excel/Access

Assist in the development of interim and ongoing solutions for

the e-marketing initiative

Implement systems for outbound emails within the defined

outbound email strategy

Develop knowledge and working practices to adhere to legal

requirements for online communications e.g. Data Protection

etc.

IBM Corporation, - Reach Triangle Park, NC April 2004-

September 2011

Business Analyst/SME - 2010 - 2011

Gathered FI/CO requirements for new instance of SAP in support

of Richo (InoPrint) segregation of IBM and InfoPrint general

ledgers. Conducted meetings with internal departments to

receive feedback on applications and requirements to add to the

new system. Documented and maintained these requirements in an

internal Lotus Notes team room (project management and tracking

tool).

Business Analyst/SME - 2004 - 2010

Gathered FI/CO requirements for new instance of SAP in support

of Lenovo Integrated Supply Chain (ISC) for segregation of IBM

and Lenovo general ledger activities. During this process we

used problem solving techniques such as brainstorming, fishbone

diagram, swim lanes and flow charts using Microsoft Visio.

Conducted meetings with internal departments to receive

feedback on current tools and requirements to add to the new

system. Documented and maintained these requirements using use

cases within an internal Lotus Notes team room (project

management and tracking tool).

Created and maintained Documents-Of-Understanding (DOU),

Service-Level-Agreements (SLA), Statement of Work (SOW) and

functional requirements in Composite Specification documents.

Managed a Scrum Team using the Agile Process; Team consisted of

Jr. Business Analyst (BA), Quality Assurance (QA) personnel and

software developers.

Managed the development of internal applications using external

software development companies in different countries (China,

India); managed and communicated with the external company's

software developers and business analysts about requirements

and testing (SIT, Pre-Prod, FOT/FOV); Performed User Acceptance

Testing (UAT) on the beta and release versions.

Communicated effectively with the clients to gather

project/study requirements; worked with project managers,

business analysts and other team members on study projects to

produce a quality system study by developing and testing the

system based on client specifications.

Setup and maintained Batch Bridge Infrastructure in SAP release

4.7 and 6.0

Managed teams tasked with tracking internal financial documents

using SAP output formats Application Link Enabling (ALE),

Electronic data interchange (EDI) and Intermediate Documents

(IDOC)

Managed Change Control for assigned applications in Software

Development Life Cycle (SDLC) process

Used MS Project to manage and track development and testing

projects

IBM Corporation, - Reach Triangle Park, NC 2000 - 2004

Senior Application Developer - January 2000 - December 2004

Developed custom programs for three Invoice Imaging Systems,

CCS, OnDemand and e-Invoice in PLI/Cobol on an IBM mainframe

Gathered requirements to automated Invoice Imaging Systems,

software used to store invoice images for tax archiving. Doing

this process we used problem solving techniques such as

brainstorming, fishbone diagram, swim lanes and flow charts

using Microsoft Visio.

Conducted meetings with internal departments to receive

feedback on current tools and requirements for the new system.

Documented and maintained these requirements using Microsoft

Office (project management and tracking tool).

Gathered user requirements from management and other internal

departments and external customers; created and maintained

System Requirements Specification (SRS) and Software Design

Document (SDD).

Internal ETL process (Infosphere DataStage) used to collect,

sort, filter and consolidate data from multiple sources.

Metatdata used to resolve Data Warehouse content issues,

identify source of error'd data

Developed internal tools using Structured Query Language (SQL)

and Microsoft VB

to promote efficient workflow from weeks to 2 days.

Developed other internal applications on the mainframe using

PLI and Cobol.

Setup and maintained batch in JCL on MVS using TSO

Managed maintenance internal Enterprise resource planning (ERP)

applications (ESAT) on AIX RS/6000 using Shell Script and Pearl

Managed development of FTP applications on mainframe and AIX

RS/6000

Programmed other applications using Software Development Life

Cycle (SDLC) Standard Operating Procedure (SOP).

CDI Corporation, - IBM Vendor - Reach Triangle Park, NC

1996- 1999

Application Developer -April 1996 - December 1999

Gathered requirements to automated Manufacturing Resource

Planning (MRP) software used for keeping a manufacturing line

supplied with materials to meet incoming orders demand. Doing

this process we used problem solving techniques such as

brainstorming, fishbone diagram, swim lanes and flow charts

using Microsoft Visio. Conducted meetings with internal

departments to receive feedback on current tools and

requirements for the new system. Documented and maintained

these requirements using Microsoft Office (project management

and tracking tool).

Maintained SLA, SOW and functional requirements &

specifications in Composite Specification documents.

Managed a developing project using the Waterfall process; Team

consisted of Quality Assurance (QA) personnel and software

developers.

Managed development of internal applications on AIX RS/6000

using Shell Script

Managed development of FTP applications on mainframe and AIX

RS/6000

Communicated effectively with the clients to gather

project/study requirements; Worked with project managers,

business analysts and other team members on projects to produce

a quality system study by developing and testing the system

based on client specifications.

Managed Change Control for assigned applications in Software

Development Life Cycle (SDLC) process

Managed the testing of other projects with external software

development companies in different countries (Argentina,

Mexico); managed and communicated with the external company's

project managers about requirements and testing (SIT & beta);

Performed User Acceptance Testing (UAT) on the beta and release

versions.

Supported maintenance on Object Linking & Embedding (OLE)

Automation Server with an OLE Dynamic Link Library (DLL)

interface using Microsoft C++ and Visual Basic client

application (CallUP Client Server (CS)).

Programmed other applications using Software Development Life

Cycle (SDLC) Standard Operating Procedure (SOP).

Customer Service Representative (CSR) - received and

successfully handled level 1,2 & 3 calls from all IBM design

labs.

Education and training

SAP eAcademy Financials, self-study (TFIN5e), Financial

Accounting - 2010

SAP Financial Accounting I (TFIN50), Financial Accounting I -

2009

Virtual Team Leadership (WK258), 2008

SAP Self Study, SAP20-50,BC400, BC430, BC420 - 2003 - 2004

SAP Data Dictionary, SAP Academy, Atlanta - 2003

Durham Tech Community College, Computer Science - 2001

SUNY Binghamton, Computer Science - 1992

Broome Community College, Data processing - 1988

University of Kentucky, Data Processing - 1984

Honolulu Community College, Electronic Engineering -1981

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