Manager Sales

Location:

Posted:

June 27, 2013

Ibrahim Guirguis

Monrovia, CA

*********@*********.*** - 310-***-****

Seeking a position with a progressive organization in hotel management where I can contribute to exceeding the goals

and objectives of the company. I am experienced in all aspects of the operation, including ensuring optimal guest

satisfaction, implementation of operation and financial controls, improving financial performance, and development

and retention of strong management. I have the ability to train employees to maximize their performance. Successful

records of accomplishments include controlling costs and building sales. My management style is hands on and I lead

by example.

WORK EXPERIENCE

General Manager

Capri Laguna Hotel - Laguna Beach, CA - May 2003 to January 2013

Family owned beachfront boutique property with 50 rooms. Developed sales and revenue strategies resulting in

consistent market share (Rev/Par Index) growth year over year. Implemented brand initiatives property wide in the

areas of service, quality, revenue and training. Defined and executed capital property improvements, implementation

of brand upgrades and expansion planning. Negotiated outside wedding planner arrangements. Strengthened

community relations and heightened name recognition by being on the Board of Directors for the Laguna Beach

Chamber of Commerce.

General Manager

Extended Stay America - La Mirada, CA - February 1998 to August 2002

134 room, limited service hotel targeted for longer-term stays. Managed all operational/financial aspects of this

property including: banking, purchasing, revenue/budget/inventory control, sales (cold -calls, internet, and

networking), P&L, hiring/training/scheduling, vending, guest relations, quality assurance and community involvement.

Motivated and empowered staff to perform beyond all prior goals, including training to provide Guest Services that

generated record levels of repeat business. Orchestrated dramatic operational turnaround, increasing revenue and

total rooms sold. Performed District Manager functions for five hotels.

Manager On Duty

Marriott Hotel and Casino - Cairo - August 1984 to August 1996

World renowned luxury 1250 rooms and suites property with casino, recreation center and full service spa. My main

job was to insure guests’ ultimate satisfaction through Marriott standards and policies. Responsibilities included

overseeing daily operations in the housekeeping, maintenance and front desk departments. Provided leadership,

sales, and management training to other staff members, whether newly hired or already employed.

EDUCATION

Graduate courses in Human Resources Management

Mercy College - Dobbs Ferry, NY (1996)

Bachelor' Degree in Business and Corporate Science

Helwan University - Cairo

Marriott Advanced Management, Vienna, Austria

Marriott Hotel

References Available Upon Request.