HIE/HIT SME

Jessica L. Hasler

**** ******** ** *******, ** **533 (p) 585-***-****(e) **********@*****.***

Experienced Health Information Exchange professional with over 11 years of health care

i ndustry experience. Demonstrated abilities in the development and implementation of

s trategic ini tiatives, consensus building, and collaborative decision-making. Significant

s trengths in process and system analysis and integration, process reengineering, and

change management leadership. Characterized as innovative, enthusiastic and skilled at

u nderstanding and communicating system interdependencies.

I n the last six years I have had the pleasure of working through the development and

evolution of the Greater Rochester RHIO. Rochester RHIO is one of New York State’s most

successful H IEs. Providing a variety of scalable H IT solutions has helped make Rochester

R HIO a sustainable H IE with community stakeholders that include health care providers,

hospitals, employer groups and payer organizations. The diverse 13-county service area has

b rought me unique insight into the needs of different communities including urban, rural

and migrant populations.

I have had the opportunity to be a part of several grant funded projects and oversee a team

of professionals directly responsible for promoting and implementing H IT across the

community in support of health care efficiency and improvement initiatives. Health care

reform has created a dynamic environment that has made me politically astute and

sensitive to competing health care systems.

As Director of Community Services I have been focused on customer service and

satisfaction; recognizing that health care consumers and providers are customers of the

H IE as well as hospitals and other data providers. My customer focus has been recognized

as an asset to the organization. Having created a solid team with proven experience and

established procedures to ensure ongoing success, I am ready to take my working

k nowledge of H IT and H IE to other communities.

2012 - Present Rochester RHIO Rochester, NY

Director of Community Services

• Build and support patient portal for health care consumer engagement.

• Establish and maintain relationships with community leaders in support of H IE.

• Work closely with hospital executive leadership to define H IE value for individual

s takeholders.

• Refine H IE services to meet the needs of unique communities.

• Establish and implement DIRECT protocol services regionally.

• Partner with other community organizations to support local initiatives: PCMHs,

Health Homes, ACOs.

• Implement admission and discharge notification process electronically across vendor

p latforms.

• Identify opportunities to assist facilities with data normalization efforts, public

health reporting, health plan reporting and patient connectivity.

2010-2012 Rochester RHIO Rochester, NY

Community HIE Services Manager

• Refine t raining manual for H IE users and create Computer Based Training tool for

hospital users.

• Establish metrics for consumer and provider satisfaction.

• Assist with marketing materials development and strategies.

• Identify community H IT solution needs to be met by Rochester RHIO.

• Create and implement interface validation process for connected EHR practices.

• Develop provider portal user interface to support H IE users.

2007-2010 Rochester RHIO Rochester, NY

Consumer & Provider Relations Manager

• Build and oversee patient and provider call center to support H IE users and health

care consumers.

• Implement SalesForce solution for CRM and ticket t racking.

• Perform provider and patient outreach to educate providers and consumers about

R HIO services.

• Oversee and provide t raining to health care professionals who participate with

R HIO.

• Establish and implement process to conduct monthly and on demand consent and

access audits with RHIO Privacy Officer.

• Assist area hospitals with deployment of RHIO services.

• Create wri t ten reference materials for health care professionals participating with

R HIO.

• Identify candidates and configure 3rd Party EHR interfaces across a 13-county

service area with 19 different EHR vendor systems.

• Act as liaison between Technical Team and provider customers.

2005-2007 P referred Care Rochester, NY

Professional Relations Team Leader

• Meet weekly with team of direct reports (15 individuals).

• Address performance issues and adherence to schedule concerns.

• Provide ongoing coaching and mentoring to direct reports.

• Provide assistance with new-hire t raining and cur riculum development.

• Communicate process changes to department in weekly staff meetings.

• In terview prospective new-hires.

• Work with management team to analyze operations work f low.

2004-2005 Preferred Care Rochester, NY

Professional Relations Service Center Representative

• Handled incoming calls from physician practices regarding claims, authorization and

eligibility.

• Excelled in a high-volume call center environment handling 100+ calls daily.

• Participated in new-hire mentoring program.

2002-2004 ACM Medical Lab, Inc. Rochester, NY

Referral-Testing Specialist

• Handled incoming calls from physicians regarding specialized patient testing.

• Researched and t racked patient testing conducted by out-of-state laboratories.

• Provided support to the Client Services Department in taking calls from patients

concerned with test results.

Professional Memberships and Awards

• Rochester Young Professionals, member

• Axolotl User Group, member

• Digital Rochester, member

• 2012 NYH I MA Clinical Preceptor Award recipient

Reference available upon request.

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