Customer Service Medical

OBJECTIVE To obtain employment as a Registered Medical Assistant at a busy medical

practice where I can use my excellent Clinical and office skills, focus

and multitasking abilities, combined with my externship training.

OFFICE Microsoft Word Microsoft Excel

SKILLS Microsoft PowerPoint Microsoft Outlook

Medical Manager Medisoft

Member of the AAMA HIPPA guidelines

Reception and Administrative Maintain patient files

responsibilities: Business-related skills

Scheduling

Triage of telephone calls

Medical insurance and copays

EDUCATION

2012 Stone Academy East Hartford, CT

Graduate Medical Assisting Program

Coursework included: Vital Signs

EKGs Capillary Blood Tests

Urinalysis Autoclaving Instruments

Phlebotomy ICD-9 & CPT Coding

Blood Chemistry and Serology Medical &Dental Terminology

Strep and Mono testing

Medical Microbiology Pharmacology

Physical Glucometer & Accu-Chek

CPR and First-Aid Certified

Externship Hartford, CT

Charter Oak Medical Center

Training includes 160 hours

Internal medicine: Demonstrated proficiency in taking patient medical

histories and vital signs, as well as in performing capillary Blood Test,

and various diagnostic procedures and ancillary tests (e.g., EKGs,

immunoassays, chemistry analysis, hematology, urinalysis and

sigmoidoscopies).

Ensured the cleanliness, sanitation and maintenance of all facilities,

exam rooms and equipment.

Podiatrist

Pediatric

OBGYN

Urgent care

EXPERIENCE

2012- Total Wellness Medical Center (Per Diem)

Present Registered Medical assistant

Various Health Screenings

Biometric health screenings to work places

Health Education

Health Risk Assessments and Reporting

Vitals

Corporate Health Fairs

2003-

2010 Fiserv Lending Solutions Rocky

Hill, CT

Home Mortgage Retention Specialist

Had extensive contact with borrowers; obtained income

information and determined eligibility

Prepared documentation in accordance with lenders

regulations

Updated and maintained files in the system

Provided feedback and findings to management

1993 - Source One Farmington, CT

2002 Customer Service

Associate/Data Entry

Effectively handled a high volume of customer service

calls weekly

Maintained excellent interpersonal skills so I could

obtain needed information from clients

Reconciled customer disputes regarding billing and

negotiated payment plans

Assisted in the training of new associates

Honors/Achievements;

. Honors Certificate

. Perfect Attendance Certificate

. Teamwork Plaque

. CPR and First-Aid Certificate

References: Furnish upon request

Contact this candidate