Customer Service Manager

Joel J Roman

**** ******** * **** ***** Florida *3434

*************@****.*** Mobile 561-***-****

May 15, 2013

Dear HR

I would like seeking a position with your organization which could use my

background in customer service, sales, management and the hospitality

industry. For your consideration I enclose my resume I would like to

highlight the following achievements and qualifications:

. Superb skills in customer service, marketing, research, public

relation, prospecting, sale planning advertising promotion, recruit

and train sales staff, keep an organized office to operate correctly

and provide our prospects and customers better service.

. Served as Major Account Representative and Manager for Fortune 100 &

500 Corporation.

. Fluent in English and Spanish, with ability to relate to people at

every level.

. Knowledge of standards, procedures, customer service, innate ability

to enter a new environment and quickly mobilize and be a part of the

team.

. Familiar with Budgeting, Inventory, Cost Control, Marketing Plan,

Corporate Contract, and Profit & Loss. Computer literacy, including

Office 2010 and Window 7 among others.

In addition to my experience you may find enclose my qualifications

education and training. I would appreciate the opportunity to discuss my

potential contribution with you in person.

Thank you for your consideration.

Sincerely,

J. J. Roman

[pic]

Joel J

Roman

Mobile 561-***-****

STRENGTHS

Strong in customer service, sales, marketing and management good

organization and supervisory

skills - innate ability to handle people with an enthusiasm that

generates confidence - fluent in English and Spanish - a

conscientious, energetic and resourceful individual, professional in

every respect.

EDUCATION & TRAINING

. Broker and Dispatcher on line

. Several Seminar in Construction & waste Recyclables given by BFI

. Several Seminars given by Quality Inn corporate office

. Hotel Management and Marketing course from Cornell University

. Bachelor's Degree in Business Administration (B.B.A.), UPR.

EXPIRIANCE AND ACOMPLISHMENT

CUSO LOGISTICS LLC

2/2004 to 5/1/2013

Operation Manager Miami Fl.

I was responsible to organize and promote company service also keep

all licenses and records current with the department of

transportation in Florida, Oregon and Washington. Work with

associated brokers to keep our fleet producing send invoices,

coordinate routes pickups delivery, dispatcher and payroll

processing. In less than six months we doubled the fleet with many

owners' operators increase the fleet to 20 units. This year on May 1-

2013 the president of our company decided to sell the business and

move to Kentucky where he breeds horses.

BFI OF NORTH AMERICA _ 5

/ 1995 - 12-2003

Major Account Executive Miami Fl.

Initially I was responsible to sale roll of containers for recycling

building materials in Palm Beach County then I was transferred to

Brower County in the same division. In 1999 I was transferred to

Miami Roll Off operation and in 2000 to Front Loa division as Major

Account Executive. I was responsible to open all types of commercial

accounts west Miami Dade. Increase service and revenue on existing

accounts and handled all customer service issues, sailing front load

and roll of service. In several occasions I was involved in leases

Compactors and Balers when the representative of that department was

on vacation. Responsible to keep 6.4 million dollar book of business,

always increased revenues in my territory between three to four

percent per year.

QUALITY INN .

8 /1984 - 2-1995

General Manager Daytona Bc Fl.

In 1984 I had the opportunity to help a group of investors who

purchase a hotel in very poor condition. First we made a assessment

of what we have to change and remodel second find a reputable

franchise that could assist in sales and marketing. As a franchise

Manager I have the obligation to make our team work together with one

goal make the customer feel at home or better. I was able to recruit

good people for the business everything else falls like a domino

effect. My team was organized the old customers are returning back

very happy with the renovation and the new management team. Eighteen

months later the hotel was covering all expenses and we make enough to

pay the principal to all investors. Thereafter we keep the hotel with

an annual occupancy of 86% making over $4.6 mil in hotel revenue.

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